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Added 10 mins ago
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Relationship Manager, Business Market
RBC
Ottawa, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits
Added 25 mins ago
NF
Underwriting Manager, Small Business (9-Month Contract)
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC
- Full-time
What it’s like to be a Northbridge Underwriting Manager:
Added 25 mins ago
T
Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
Added 25 mins ago
T
Site Reliability Engineer Lead
TD
Toronto, ON
- Full-time
Added 25 mins ago
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VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
Added 25 mins ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 25 mins ago
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Operations Manager, Patient Support Program
McKesson
Mississauga, ON
- Full-time
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills,…
Added 25 mins ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 40 mins ago
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Capital Asset Manager (Manitoba)
Extendicare
MB · Extendicare Inc (Steeles Ave.)
- Full-time
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-ter
Added 40 mins ago
Construction Management Team (CMT) Administrator (Prince George)
IREN
Prince George, BC
At IREN, we offer a comprehensive Total Rewards package designed to support your health, well-being, and long-term success. Our Canada package for hourly paid positions includes:
Added 40 mins ago
Document Controller - Construction (Mackenzie)
IREN
AB · Mackenzie
At IREN, we offer a comprehensive Total Rewards package designed to support your health, well-being, and long-term success. Our Canada package for hourly paid positions includes:
Added 40 mins ago
Construction Superintendent - Network (Mackenzie)
IREN
AB · Mackenzie
…the compute deployment teams. Reporting to the Construction Manager, you'll direct network General Foremen across day and night crews and collaborate with internal IT/Network, contractors,…
Added 55 mins ago
OR
Wireless Sales Associate - 3098 Surrey Guildford
OSL Retail Services Inc
Surrey, BC
- Other
$40K-$60K+ Annual Average Earnings! (Average Hourly Total: $18-$22 | Top Performers: $24+/hour)
Added 1 hour ago
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Corporate Tax, Senior Manager
PwC
Calgary, AB
- Full-time
…Acquisition team will provide details about our comprehensive total rewards…
Added 1 hour ago
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Assistant Wealth Market Manager
TD
Concord, ON · Markham, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
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Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
Added 1 hour ago
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Account Manager, Small Business
TD
AB
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
T
Customer Experience Associate
TD
Red Deer, AB
- Part-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
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Branch Manager Trainee
TD
Brampton, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
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Project Manager II, Payments
TD
Toronto, ON
- Full-time
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at…
Added 1 hour ago
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Manager, Compliance – Model and Data Governance
TD
Toronto, ON
- Full-time
The Manager, Compliance – Model and Data Governance is responsible for ensuring AI and data usage within TDS Compliance aligns with enterprise strategy and governance principles. The role…
Added 1 hour ago
GF
Assistant General Manager - Airdrie Towerlane Centre
GoodLife Fitness
Airdrie, AB
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 1 hour ago
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Portfolio Assistant, Private Wealth
BMO
Burnaby, BC · STSQ
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
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Mechanical Estimator
Black & McDonald Limited
Ottawa, ON
- Full-time
…experience. Base pay is one component of Black & McDonald’s total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits,…
Added 1 hour ago
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Health and Welfare Implementation Manager
LifeWorks
Toronto, ON
- Full-time
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

LifeWorks

Health and Welfare Implementation Manager

Toronto, ON, Canada

Salary Range: $85,000 - $100,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range: $85,000 - $100,000
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Every benefits program we implement starts with a team that turns client goals into working technology. As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada, partnering closely with the Project Manager and Service Delivery team. You'll set the pace, the priorities, and the standard for quality, and you'll be the one who spots the process improvement that makes the next implementation run smoother for everyone.

We embrace diversity of backgrounds, experiences, and thought. If you need an accommodation during the recruitment process, let us know and we'll work with you.

What you'll do

Lead the delivery of high-quality implementations and ongoing production support for client projects.
Give day-to-day direction to a team of implementation consultants and analysts, building a high-performing team through coaching, performance management, and talent development.
Plan schedules, allocate team resources based on project demand, and send a weekly internal status that keeps the team aligned and expectations clear.
Build strong relationships across multiple clients, defining success criteria that support a positive, long-term partnership.
Spot risks to client satisfaction early and build a plan to address them before they grow.
Track scope closely: identify change control requests, keep Service Delivery informed of scope changes, and keep the Technical Design Document current as requirements evolve.
Understand the benefits administration landscape well enough to guide clients on how technology supports their business, troubleshoot basic processing issues, and know when to bring in help for complex ones.
Know when a client needs to hear a difficult message, and deliver it in a way that protects the relationship.
Champion product improvements by submitting enhancement requests and issues on time and identifying changes that create real value for clients.
Make sure every implementation hand-off includes complete, up-to-date documentation.

What you bring

Must-haves

5+ years of software implementation experience, including work in the benefits, HR, or payroll industry
2+ years of client management experience, managing relationships across multiple clients
Solid understanding of the Software Development Life Cycle and parameterized configuration
Solid understanding of the Health & Welfare and/or insurance industry
Experience with SQL
Excellent written and verbal communication skills, with experience presenting to management
Ability to positively influence and persuade
Excellent analytical, problem-solving, and creative-thinking skills
Exceptional customer focus, strong professional acumen, and a demonstrated aptitude for technology
Ability to multi-task in a challenging, fast-paced environment, and to be reliable, consistent, flexible, and adaptable

Nice to have

Familiarity with benefits administration and the implementation challenges it creates
Experience troubleshooting basic code issues
Experience coaching or developing implementation team members

Salary Range: $85,000 - $100,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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More about this job

Responsibilities

Lead a team of implementation consultants and analysts to deliver high-quality client projects while managing schedules and resources. Build strong client relationships, identify process improvements, and ensure technical documentation remains accurate throughout the implementation lifecycle.

Requirements

Requires 5+ years of software implementation experience in the benefits, HR, or payroll industry and 2+ years of client management experience. Candidates must possess a solid understanding of the Software Development Life Cycle, SQL, and the Health & Welfare insurance landscape.

Skills

Software implementation
Benefits administration
Client management
Project management
Team leadership
Performance management
SQL
Process improvement
Analytical skills
Problem-solving
Communication skills
Technical design
Risk management
Change control

Benefits

Competitive salary
Bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan
Company matched pension
Career growth opportunities
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software implementation
Benefits administration
HR
Payroll
Client management
Project management
SQL
Health & Welfare
Insurance
Process improvement
Technical design
Change control
Performance management
Talent development
Data center
Security screening
Consulting
Implementation consultants
Service delivery

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