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Added 7 mins ago
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Senior Cybersecurity Specialist Vulnerability Management
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
Develops, manages, measures, and reports key compliance and response time metrics that measure the effectiveness of TransLink’s vulnerability management practices. Develops and maintains…
Added 7 mins ago
GK
Leasing Agent - Agent de location
Gestion Kasai
Montreal, QC
- Full-time
Excellent communication, negotiation, and customer service skills.
Added 7 mins ago
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Member Services Coordinator (12 month contract)
CIRO / OCRI
Montreal, QC
- Full-time
Supports corporate strategy and member services initiatives as required from time to time
Added 7 mins ago
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Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC
- Full-time
Assurer la relève au besoin et effectuer des transferts de dossiers clairs afin de maintenir la continuité du service.
Added 7 mins ago
AS
Logistics Coordinator
ATCO Structures
QC · Laprairie, QC
- Full-time
…inventory counts and reconciliation, fielding and documenting service calls, management of transportation vendor capacity, as well as other administrative duties. This is a full time…
Added 7 mins ago
DE
Debrief Supervisor
DHL Express
Mirabel, QC
- Full-time
Demonstrated exceptional customer service experience and focus
Added 7 mins ago
TU
Sales Attendant (Year-Round)
The University of British Columbia
Kelowna, BC
- $3,470 CAD / month
- Full-time
Under the direction of the Food Services Manager, the Sale Attendant provides exceptional customer service to all clients of UBCO Food Services. This could include serving customers, taking…
Added 7 mins ago
TA
Inside Sales Representative
Tempest Aviation Group - Aircraft & Parts Sales
Kelowna, BC
- Full-time
Support sales reporting, take part in product-line training, and bring ideas that improve our sales strategy and customer experience
Added 7 mins ago
DH
Housekeeping Manager
Delta Hotels and Resorts®
Sault Ste. Marie, ON
- Full-time
Empowers employees to provide excellent customer service.
Added 7 mins ago
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R&D Prototyping III / Prototypage R-D III
Boston Scientific
Montreal, QC
- Full-time
…sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this…
Added 7 mins ago
TC
Seasonal Retail Store Associate Winners, Part Time, Corral Center
TJX Canada – Winners, Marshalls, HomeSense
Brandon, MB
- Part-time
Be a valued part of a supportive and collaborative team, working together to achieve shared goals.
Added 7 mins ago
AU
Security Guard - Full Time
Allied Universal
Hamilton, ON
- $18 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 7 mins ago
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Casual Courier
FedEx Canada
Cranbrook, BC
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 7 mins ago
CR
Personal Support Worker (PSW) - Casual
COGIR Real Estate
Toronto, ON · East York, ON
- Full-time
Consists of Personal Support Workers (PSWs) who deliver a great customer service experience by demonstrating compassion and empathy towards our residents, family members and team. We…
Added 7 mins ago
Pharmacist
CareRx
Burnaby, BC
…following corporate policies ensuring the highest standard of customer care and quality of pharmacy…
Added 7 mins ago
TA
Customer Accounts Advisor-Part Time
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
- Part-time
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
Added 7 mins ago
CG
Receptionist / Online Sales Rep
Capilano Group
North Vancouver, BC
- $19 to $21 CAD / hour
- Part-time
Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
Added 22 mins ago
VC
Traffic Control Person (TCP) / Hoist Operator
Ventana Construction Corporation
Mission, BC
- Full-time
Delivering excellent customer service with a solutions-focused mindset.
Added 22 mins ago
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Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 22 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Commitment to providing exceptional customer service
Added 22 mins ago
BN
Part-time Sales Associate/Eyewear Stylist - Government St
Bailey Nelson
Victoria, BC
- Part-time
You bring your previous customer experience and use your excellent communication skills to help your customers meet their needs.
Added 22 mins ago
BN
Part-time Sales Associate/Eyewear Stylist - South Granville
Bailey Nelson
Vancouver, BC
- Part-time
You bring your previous customer experience and use your excellent communication skills to help your customers meet their needs.
Added 22 mins ago
BN
Part-time Sales Associate/Eyewear Stylists - Surrey & Langley
Bailey Nelson
BC · Surrey, British Columbia
- Part-time
You bring your previous customer experience and use your excellent communication skills to help your customers meet their needs.

LifeWorks

Health and Welfare Implementation Manager

Toronto, ON, Canada

Salary Range: $85,000 - $100,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range: $85,000 - $100,000
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Every benefits program we implement starts with a team that turns client goals into working technology. As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada, partnering closely with the Project Manager and Service Delivery team. You'll set the pace, the priorities, and the standard for quality, and you'll be the one who spots the process improvement that makes the next implementation run smoother for everyone.

We embrace diversity of backgrounds, experiences, and thought. If you need an accommodation during the recruitment process, let us know and we'll work with you.

What you'll do

Lead the delivery of high-quality implementations and ongoing production support for client projects.
Give day-to-day direction to a team of implementation consultants and analysts, building a high-performing team through coaching, performance management, and talent development.
Plan schedules, allocate team resources based on project demand, and send a weekly internal status that keeps the team aligned and expectations clear.
Build strong relationships across multiple clients, defining success criteria that support a positive, long-term partnership.
Spot risks to client satisfaction early and build a plan to address them before they grow.
Track scope closely: identify change control requests, keep Service Delivery informed of scope changes, and keep the Technical Design Document current as requirements evolve.
Understand the benefits administration landscape well enough to guide clients on how technology supports their business, troubleshoot basic processing issues, and know when to bring in help for complex ones.
Know when a client needs to hear a difficult message, and deliver it in a way that protects the relationship.
Champion product improvements by submitting enhancement requests and issues on time and identifying changes that create real value for clients.
Make sure every implementation hand-off includes complete, up-to-date documentation.

What you bring

Must-haves

5+ years of software implementation experience, including work in the benefits, HR, or payroll industry
2+ years of client management experience, managing relationships across multiple clients
Solid understanding of the Software Development Life Cycle and parameterized configuration
Solid understanding of the Health & Welfare and/or insurance industry
Experience with SQL
Excellent written and verbal communication skills, with experience presenting to management
Ability to positively influence and persuade
Excellent analytical, problem-solving, and creative-thinking skills
Exceptional customer focus, strong professional acumen, and a demonstrated aptitude for technology
Ability to multi-task in a challenging, fast-paced environment, and to be reliable, consistent, flexible, and adaptable

Nice to have

Familiarity with benefits administration and the implementation challenges it creates
Experience troubleshooting basic code issues
Experience coaching or developing implementation team members

Salary Range: $85,000 - $100,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

Job Type: This is for a current vacancy.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Apply About employer

More about this job

Responsibilities

Lead a team of implementation consultants and analysts to deliver high-quality client projects while managing schedules and resources. Build strong client relationships, identify process improvements, and ensure technical documentation remains accurate throughout the implementation lifecycle.

Requirements

Requires 5+ years of software implementation experience in the benefits, HR, or payroll industry and 2+ years of client management experience. Candidates must possess a solid understanding of the Software Development Life Cycle, SQL, and the Health & Welfare insurance landscape.

Skills

Software implementation
Benefits administration
Client management
Project management
Team leadership
Performance management
SQL
Process improvement
Analytical skills
Problem-solving
Communication skills
Technical design
Risk management
Change control

Benefits

Competitive salary
Bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan
Company matched pension
Career growth opportunities
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Software implementation
Benefits administration
HR
Payroll
Client management
Project management
SQL
Health & Welfare
Insurance
Process improvement
Technical design
Change control
Performance management
Talent development
Data center
Security screening
Consulting
Implementation consultants
Service delivery

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