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LifeWorks

Implementation Analyst

Fredericton, NB, Canada
Halifax, NS, Canada

Job type: Full-time
Experience: >1 year experience in software implementation, configuration, testing and support.
Posting language: English
Posted: Sep 28, 2026

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Original job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

TELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve the financial wellbeing of individuals and the organizational resilience of employers and fiduciaries. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.

Join our fantastic team of Defined Benefits (DB) Administration specialists in Retirement Consulting. We are proud to have experts located across the country who are passionate about assisting our clients in improving the financial well-being of their plan members. Our primary focus is administering DB pension plans and we offer a wide range of service models to ensure that we meet the unique needs of each client. If you are looking for a rewarding opportunity to make a positive impact on plan members’ financial well-being, this is the perfect role for you!

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for an Implementation Analyst to join our team! In this role, you play a crucial role in providing analytical and technical support to clients, plan members and the Administration team. You will assist with the successful implementation and maintenance of pension administration systems and processes. You work closely with clients, pension administrators, and internal stakeholders to understand the unique requirements of pension plans and ensure that the system configurations align with regulatory guidelines and our client needs. You will collaborate with cross-functional teams to streamline processes, troubleshoot issues, and enhance system functionalities to meet the evolving needs of our clients.

What you'll do:

Collaborate with clients to understand their business requirements and objectives.
Assist with configuring ARIEL ® basic plan parameters and test calculation results, as required.
Implement and configure software solutions according to client needs.
Conduct system testing and troubleshoot issues to ensure successful implementation.
Provide training and support to end-users on new systems and functionalities.
Work closely with cross-functional teams to ensure project timelines and deliverables are met.
Document processes, configurations, and system changes for future reference.
Continuously improve implementation processes and procedures.

You have:

Bachelor's degree in Mathematics, Actuarial Science, Business Administration, Finance, or Accounting. Additional course work in pension administration or mathematics is a plus.
>1 year experience in software implementation, configuration, testing and support.
Experience in using Excel and the Microsoft Office suite.

What you bring:

Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and as part of a team.

Nice to Have

Familiarity with Ariel ® , or other business software systems.
Experience working with Excel and Access VBA is a plus.
Bilingualism would be considered an asset.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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More about this job

Responsibilities

The Implementation Analyst provides analytical and technical support for pension administration systems, including configuration and testing. They collaborate with clients and cross-functional teams to ensure system functionalities meet business requirements and regulatory standards.

Requirements

Candidates must hold a bachelor's degree in Mathematics, Actuarial Science, Business, Finance, or Accounting. At least one year of experience in software implementation, configuration, and testing is required.

Skills

Pension administration
Software implementation
System configuration
Analytical skills
Problem-solving
Excel
Microsoft Office
Technical support
Data analysis
System testing
Troubleshooting
Process documentation
Communication skills
Interpersonal skills
Defined benefits
Actuarial science

Visa sponsorship

Not detected in the job text

Keywords

Implementation Analyst
Pension Administration
Defined Benefits
Ariel
Software Configuration
System Testing
Actuarial Science
Financial Well-being
Data Analysis
Excel
Microsoft Office
VBA
Access
Regulatory Compliance
Technical Support
Process Improvement
Retirement Consulting
Pension Plans
Business Requirements
Cross-functional Collaboration

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