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Added 19 days ago
Senior Scrum Master
Capgemini
Vancouver, BC
We are seeking an experienced Scrum Master to lead Agile delivery for a large-scale Data Platform Modernization initiative. This role will support cross-functional teams responsible for…
Added 2 months ago
Manager, Delivery Lead / Project Manager - Gen AI and Software Delivery
KPMG
Montreal, QC
Full-time
As a Delivery Lead / Project Manager, you will lead delivery of software modernization and Gen AI-enabled delivery initiatives for clients. You will work closely with technical leads,…
Added 1 month ago
Senior Scrum Master
Moneris
Toronto, ON
Full-time
As a Senior Scrum Master, you will support two to three Agile product teams in achieving delivery goals while enabling alignment across the broader product family. You will help teams…
Added 17 days ago
Senior Product Delivery Manager
Manulife
Toronto, ON
Full-time
Manulife is seeking a highly motivated Senior Product Delivery Manager to join our Global Wealth and Asset Management (GWAM) Technology team. This role sits at the intersection of business,…
Added 3 days ago
Senior Consultant / Manager - Operations Excellence
Deloitte
Toronto, ON
Full-time
You will lead transformation initiatives that help clients improve operations, modernize delivery practices, and achieve strategic outcomes. You will manage stakeholder relationships,…
Added 17 days ago
Java Delivery Manager
Capgemini
Montreal, QC
We are seeking a Delivery Manager / Senior Delivery Manager to lead end-to-end technical delivery for enterprise web applications.
Added 2 months ago
Senior Project Manager
Capco
Toronto, Ontario
Full-time
Lead the end-to-end delivery of a SailPoint IAM program, acting as both Senior Project Manager and Release Train Engineer within a SAFe Agile framework.
Added 8 days ago
Senior Project Manager
Capco
Toronto, ON
Lead the end-to-end delivery of a SailPoint IAM program, acting as both Senior Project Manager and Release Train Engineer within a SAFe Agile framework.
Added 1 month ago
SR Application Delivery Manager
Maarut
Levis, QC
Contract
seeking a senior delivery lead capable of independently coordinating a
Added 18 days ago
Senior Project Manager, Payments Modernization
TD
Toronto, ON
Full-time
The Senior Project Manager will support the successful delivery of TD’s Payments Modernization portfolio, with a primary focus on Modern High Value Payments and related cross-border wires…
Added 11 days ago
Scrum Master
National Bank of Canada
Montreal, QC
Full-time
A career as a Scrum Master in the AI Factory team at National Bank means acting as an agile facilitator by supporting the team in achieving its delivery objectives and promoting the…
Added 1 month ago
Senior Project Manager
Meridian Credit Union
St. Catharines, ON
Full-time
The role: The Senior Project Manager is a strategic delivery leader responsible for managing complex, cross-functional initiatives that support Meridian’s Horizon 2 transformation and…
Added 3 months ago
Intermediate/ Senior Project Manager
Mission Control Space Services
Ottawa, Ontario
Full-time
Mission Control is growing and seeking an experienced Intermediate / Senior Project Manager to lead complex software and space technology projects from initiation through delivery.
Added 3 days ago
Senior Project Manager
J.D. Irving, Limited
Moncton, NB
Full-time
As Senior Project Manager, you are the execution engine of a high-visibility transformation program to turn strategy into delivery while a team of project managers looks to you for…
Added 10 days ago
Senior Manager, Tax Technology Consulting
Ryan
Mississauga, ON
Full-time
The Senior Manager, Business Solutions leads complex, technology-enabled implementation and innovation initiatives that support Ryan’s service lines, proprietary platforms, and enterprise…
Added 10 days ago
Senior Manager, Tax Technology Consulting
Ryan
Toronto, ON · North York, ON
Full-time
The Senior Manager, Business Solutions leads complex, technology-enabled implementation and innovation initiatives that support Ryan’s service lines, proprietary platforms, and enterprise…
Added 9 days ago
Senior Client Program Manager
TELUS Health
Toronto, ON
Full-time
As a Senior Client Program Manager, you'll be the orchestrator of some of our most strategic client relationships. You'll lead the delivery of large-scale transformations - whether that's…
Added 10 days ago
Senior Client Program Manager
LifeWorks
Toronto, ON · ON · CAN-ON-Home Office
Full-time
As a Senior Client Program Manager, you'll be the orchestrator of some of our most strategic client relationships. You'll lead the delivery of large-scale transformations - whether that's…
Added 23 days ago
Gestionnaire principal(e) de programme – Solutions d'entreprise ERP / CRM / SAP | Senior Program Manager – Enterprise ERP / CRM / SAP
Pratt & Whitney
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 1 month ago
Gestionnaire principal(e) de programme – Solutions d'entreprise ERP / CRM / SAP | Senior Program Manager – Enterprise ERP / CRM / SAP
Pratt & Whitney
Mississauga, ON
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 1 month ago
Gestionnaire principal(e) de programme – Solutions d'entreprise ERP / CRM / SAP | Senior Program Manager – Enterprise ERP / CRM / SAP
RTX
Mississauga, ON · Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 10 days ago
Senior Technical Project Manager
Publicis Sapient
Calgary, AB
Full-time
As a Senior Technical Project Manager, you will play a key role in driving Agile transformation and leading cross-functional teams to deliver high-impact digital products. You will work…
Added 3 months ago
Senior Project Manager, eHealth and Clinical Information Systems
CGI
Halifax, Nova Scotia
Full-time
We are seeking an experienced Senior Project Manager, Health Information Systems, with a proven track record of leading and managing medium to large-scale technology consulting and delivery…
Added 1 month ago
Senior Project Manager, Technology (12 months contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Senior Project Manager reports directly to the Director, Technology Project Delivery, . The role of the Sr. PM is to Initiate, Plan, Execute, Monitor, Control and Close projects in…
Added 3 days ago
Senior Project Manager
Genesys
Toronto, ON · NS · ON
Full-time
Lead complex enterprise customer engagements that modernize contact centers, improve customer experiences, and accelerate adoption of Genesys solutions. As a Senior Project Manager within…

LifeWorks

Senior Client Program Manager

Toronto, ON, Canada
ON, Canada
CAN-ON-Home Office, Canada

Pay: Salary Range: $100,000 - $120,000
Job type: Full-time
Posting language: English
Posted: Sep 10, 2026

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Original job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

At TELUS Health, we're not just managing retirement and benefits programs - we're transforming how organizations deliver them. Our Retirement & Benefit Solutions team powers cloud-based platforms that touch millions of lives across North America. Every day, we help our clients modernize systems that matter: pension administration, benefits delivery, health & welfare programs.

As a Senior Client Program Manager, you'll be the orchestrator of some of our most strategic client relationships. You'll lead the delivery of large-scale transformations - whether that's migrating organizations to the cloud, modernizing legacy pension systems, or rolling out enterprise health & welfare platforms. You'll partner directly with executive stakeholders, drive governance that actually works, and translate complex technical work into measurable business outcomes.

This is not a back-office role. You'll be in the room with C-suite clients, shaping how their organizations deliver benefits to their employees. You'll own the delivery narrative, manage the complexity, and ensure that ambitious programs land successfully - on time, on budget, and with lasting client impact.

What you'll do

Own Large-Scale Client Delivery Lead end-to-end delivery of complex Defined Benefit, Defined Contribution, and Health & Welfare programs. That means juggling multiple workstreams, coordinating across Product, Development, Configuration, Data, QA, and Operations. You'll manage dependencies, mitigate risks, forecast financial performance, and keep everyone aligned to what actually matters: delivering on commitments.

Be the Strategic Client Partner You'll be the senior delivery voice for our most important clients. Build trusted relationships with executive stakeholders. Lead steering committees. Have the conversations that shape strategy, not just status. Proactively identify where we can modernize, improve, and create value - thinking like a consultant, not just a delivery manager.

Drive Governance & Decision-Making Establish governance frameworks that don't slow things down - they accelerate them. Set up escalation paths that work. Deliver clear, data-driven executive reporting that helps clients and internal leaders make confident decisions. Make sure program health, risks, and financial impacts are visible and actionable.

Lead Cross-Functional Teams Influence without direct authority in matrixed environments. Foster collaboration across diverse teams. Create accountability. Push the organization toward innovative, modern delivery practices - whether that's leveraging automation, new tools, or AI-enabled productivity solutions.

Contribute to Continuous Improvement Help the PMO evolve. Share lessons learned. Develop best practices and templates that make future programs stronger. Champion modern delivery methodologies and tools that improve how we work.

What you bring

Experience & Expertise - Must Have

10+ years managing complex, client-facing programs - software implementations, business transformations, or large-scale delivery initiatives
Background in Benefits or Pension delivery, SaaS platforms, enterprise software implementation, or related complex environments
PMP certification (non-negotiable)
Proven success delivering large, multi-workstream programs with real business impact
Strong financial acumen: budgeting, forecasting, change control, risk management
Executive presence: you can speak confidently with senior leaders and negotiate across boundaries
Mastery of delivery tools: MS Project, Azure DevOps, Jira, Smartsheet, or similar platforms
Degree in Business, Technology, Engineering, Finance, Actuarial Science, or a related field

The Right Mindset

You thrive in client-facing environments and actually enjoy the complexity of stakeholder management
You balance strategic thinking with disciplined execution - you see the big picture and sweat the details
You influence teams across a matrixed org and make things happen without always having direct authority
You're comfortable with ambiguity but driven to create clarity and alignment
You see yourself as a trusted advisor, not just a program manager

Nice-to-Have Assets

Experience leading client migrations, platform modernizations, or large-scale transformation programs
Background specifically in Retirement, Pension, or Health & Welfare delivery
Agile, Scrum Master, Prosci, or related certifications
Track record of leveraging automation and AI tools to improve delivery efficiency and reporting
Experience in SaaS/cloud-based technology environments

Salary Range: $100,000 - $120,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

Job Type: This is for a current vacancy.

Why this role, why now

You'll partner with executive clients on transformational work that matters. You'll grow your influence and strategic leadership in a high-performing PMO culture that values delivery excellence and innovation. You'll have flexibility in how you work, competitive compensation, and real opportunities to shape how we deliver for the future.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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More about this job

Responsibilities

Lead the end-to-end delivery of complex, large-scale client programs including pension and health & welfare platforms. Act as a strategic partner to executive stakeholders to drive governance, manage dependencies, and ensure successful project outcomes.

Requirements

Requires 10+ years of experience in complex, client-facing program management and a PMP certification. Candidates must possess strong financial acumen, executive presence, and a background in benefits, pension, or SaaS implementation.

Skills

Program management
Strategic planning
Stakeholder management
Financial acumen
Risk management
Change control
Governance
SaaS implementation
Benefits administration
Pension administration
Cross-functional leadership
MS Project
Azure DevOps
Jira
Smartsheet

Benefits

Competitive salary
Bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan
Company matched pension
Career growth opportunities
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
SaaS
Cloud-based platforms
Pension administration
Benefits delivery
PMP
Governance
Stakeholder management
MS Project
Azure DevOps
Jira
Smartsheet
Risk management
Financial forecasting
Change control
Agile
Scrum Master
Prosci
Automation
AI-enabled productivity
Business transformation
Client-facing
Executive reporting
Matrixed environment
PMO
Defined Benefit
Defined Contribution
Health & Welfare
Consulting
Strategic leadership

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