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Added 4 mins ago
CG
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Field Service Technician II
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Montreal, QC
- Full-time
…all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the…
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Light & Wonder

Field Service Technician II

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This role will cover the Ottawa area and region.

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play… come join us and let’s make games!

In this Customer facing role you will....

Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
Navigate Management Terminal (MT) daily to verify EGM’s status
Where applicable, assemble and prepare accessories for installations per change order.
Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
Complete required maintenance records in a clear and precise manner
Complete detailed daily/weekly tech logs
Adhere to L&W's Field Service established standards, policies, and procedures
Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
Ensures all tools and equipment used are kept in proper, safe, and working condition
Stay current with all Light & Wonder Field Advisories and eLearning
Review customer issues with management, and technical lead as they arise

Qualifications

Qualifications:

Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Basic understanding of network communication, and network troubleshooting
Must be able to lift and carry 50 lbs. on a regular basis for short distances
Transport heavy equipment using proper moving devices
Demonstrate safe and proper use of hand tools and power tools
Basic knowledge of PC operation, and security risks relating to PC operation
Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
Ability to read and understand Light & Wonder schematics and service manuals
Able to prepare conversion projects or installations with limited or no supervision
Ability to maintain good customer relations, both internally and externally
Basic knowledge of current Light & Wonder gaming devices to the assembly level
Good problem-solving skills
Travel requirements may include working at other facilities within our department

Education:

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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More about this job

Responsibilities

The Field Service Technician is responsible for installing, maintaining, and troubleshooting electronic gaming machines and equipment at customer sites. They must perform diagnostic tests, complete accurate incident reports, and ensure all equipment adheres to company and regulatory standards.

Requirements

Candidates must have at least one year of experience in the assembly, testing, and repair of electronic gaming devices or equivalent certification. The role requires a valid driver's license, the ability to lift 50 lbs, and the capacity to obtain necessary gaming licenses.

Skills

Electronic gaming machines
Troubleshooting
Preventative maintenance
Technical documentation
Network communication
Hardware installation
Customer relations
Schematic reading
Power tools
Hand tools
PC operation
Microsoft Office
Diagnostic testing
Safety procedures
Gaming regulations

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Gaming Technology
EGM
ETG
Preventative Maintenance
Troubleshooting
Electronics
Mechanics
Network Troubleshooting
Schematics
Gaming Commission
Hardware Assembly
Technical Logs
Customer Support
Safety Compliance
Diagnostic Testing
Gaming Licenses
Field Advisories
Microsoft Office
PC Security

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