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Added 7 mins ago
MC
Graphic Designer
MDPI Canada
Toronto, ON
- Full-time
To support our Communication and Marketing team, we are looking for a Graphic Designer who is creative, detail-oriented, and experienced in developing high-quality visual content for…
Added 7 mins ago
M
Senior Full Stack Developer
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- Full-time
Your Moneris Career – The Opportunity: Senior Full Stack Developer
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- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 7 mins ago
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- Full-time
Interface with external partners and manufacturing teams to support production deployment and sustainment.
Added 7 mins ago
FM
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Toronto, ON
- Full-time
Support requirements gathering and documentation for embedded test stations. Review electrical designs, perform board bring-up and testing. Own embedded code on production test stations and…
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Senior Trade Finance Analyst, Standby LC & Demand Guarantees
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- Full-time
…expert, you will be an integral member of a dynamic, hardworking, production focused team dedicated to the success of CIBC Trade Finance clients on a global basis. The role requires you to…
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Project Director (Tiger Team)
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Mount Pearl, NL · Dartmouth, NS
…challenges, identify root causes, develop recovery strategies, and support management teams in implementing sustainable…
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Manager Market Risk Modeling and Governance
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Toronto, ON · YNG
- Full-time
Provides production and end-user support and governance for the risk technical platform and system environment that supports risk data & control structures (e.g. process controls, user…
Added 7 mins ago
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Intern, Production Design
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Toronto, ON · CAN - Toronto Office (Hanna Avenue)
- Full-time
As a Production Design Intern on THE·TEAM’s Creative + Content team, you will support in delivering creative for some of Canada’s largest and most impactful brands. You will be involved in…
Added 18 mins ago
B
Senior Salesforce Developer
BuzzClan
Toronto, ON
- Contract
Design, configure, and support integrations between Salesforce and internal or external applications using web services, APIs, and other appropriate integration mechanisms.
Added 18 mins ago
HT
Assembly Technician (Contract)
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Bolton, ON
- Full-time
…maintaining timecard records, and complying with established production, quality, and safety…
Added 18 mins ago
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Optical Supply Chain Business Analyst
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Mississauga, ON
- Full-time
…improve inventory performance, optimize business processes, and support strategic…
Added 18 mins ago
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Inventory Analyst
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Burlington, ON
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Added 18 mins ago
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Bolton, ON
- Full-time
Pick and prep items for production and perform Primary and Secondary Verification (Quality Checks)
Added 18 mins ago
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Senior Full Stack Developer
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- Full-time
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Added 18 mins ago
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Senior Automation Specialist
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- Full-time
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Added 18 mins ago
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Account Manager - Project Coordinator
Omnify - Home of LumiSheet™
Markham, ON
- Full-time
Manage orders through internal processes, coordinating with Production, Logistics, Procurement, Finance, and other teams to support timely execution and delivery.
Added 18 mins ago
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AB · Edmonton, AB
- Full-time
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Added 22 mins ago
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- Full-time
Créer un canal de communication entre le développement et la production.
Added 22 mins ago
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Support production goals while demonstrating a strong commitment to safety and teamwork.
Added 22 mins ago
Operations Support
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Toronto, ON · Scarborough, ON
Scotiabank ABM Delivery Services Team is looking for a Senior Operations Support team member to assist in providing maintenance and support functions for the ABM and CRU fleet across Canada.
Added 22 mins ago
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Senior Software Engineer, Test
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Review test code with the same engineering standards applied to production code
Added 22 mins ago
Inside Sales Representative
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…experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and…
Added 22 mins ago
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works closely with Sales, Product Development, Production, Procurement,

Light & Wonder

Technical Account Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

About Light & Wonder

Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together over 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company's Infinity platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com.

About the Role

We are looking for a Technical Account Manager (TAM), based in our Montreal office, to help our operators gain maximum value and service from Light & Wonder's Infinity platform.

This role supports the technical success and operational health of our operator integrations across the platform, covering backend services (wallet and API integrations), frontend integration requirements (game launcher and client management), and platform features such as promotions and jackpot services.

The TAM acts as a trusted technical advisor and the voice of the customer, making sure operator needs, constraints, and risks are clearly understood and addressed within Light & Wonder.

This is not a sales role. It is a customer-facing technical leadership role focused on adoption, stability, and long-term platform success.

Key Responsibilities

Customer Technical Leadership

Act as the primary technical liaison between operators and Light & Wonder.
Represent operator needs internally, driving alignment across Product, Engineering, and Operations.
Lead clear, structured discussions with operator stakeholders, including senior leadership, on:
- Integration approach
- Technical trade-offs
- Incidents and operational risks
- Platform capabilities and constraints

Platform Adoption and Value Realization

Support operators in adopting and effectively using Infinity platform features, including:
- Wallet and API integrations (WAPI / SAPI)
- Game launch and frontend integration
- Promotions, including free rounds and credit-based features
- Jackpot configurations
Help define and execute operator success strategies that maximize platform utilization and value.

Operational Health and Risk Management

Proactively monitor and manage the technical health of operator integrations.
Identify risks early, such as integration gaps, operational issues, and regulatory constraints, and drive mitigation actions.
Act as the escalation point for complex issues, coordinating with:
- Integration Engineers
- Operations Support
- Product and Engineering teams

Integration Support and Guidance

Provide technical guidance and best practices across the integration lifecycle:
- Onboarding
- Staging validation
- Go-live readiness
- Post-go-live stability
Support structured troubleshooting and make sure issues are resolved efficiently, with clear ownership and supporting evidence.

Customer Relationship and Advocacy

Build strong, trust-based relationships with operator technical and product teams.
Develop a deep understanding of operator business drivers, operational models, and technical constraints.
Translate customer feedback into actionable insights for internal teams.

Qualifications

Three or more years of experience in a technical role, including experience working directly with external customers or clients.
Hands-on experience integrating or supporting REST/HTTP APIs, including reading API specifications, tracing request and response flows, and diagnosing failures from logs.
Demonstrated ability to run structured troubleshooting on live systems: isolating a problem, gathering evidence, and driving an issue to resolution across multiple teams.
Experience acting as an escalation point for production issues, including communicating status and impact to external stakeholders during an incident.
Professional verbal and written communication skills, including presenting technical material to audiences that include one or more senior decision-makers.
Experience working with distributed teams and external partners across multiple time zones.
Bachelor's degree in Computer Science, Mathematics, or a related discipline, or equivalent practical experience.

Preferred Qualifications

Experience in iGaming or another regulated industry, such as payments or financial services.
Familiarity with player wallet or transactional API integration models.
Understanding of how regulatory and territory restrictions shape a technical integration.
Ability to influence and align teams without direct authority.
A commitment to excellence through continuous process improvement.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, and use their hands to operate a computer, and must have specific vision abilities including close and distance vision and the ability to adjust focus while working with computer and business equipment.

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More about this job

Responsibilities

The Technical Account Manager acts as the primary technical liaison between operators and the company, driving alignment across product and engineering teams. They are responsible for supporting platform adoption, managing operational health, and mitigating technical risks for operator integrations.

Requirements

Candidates must have at least three years of experience in a technical role with direct client interaction and hands-on experience with REST/HTTP APIs. A bachelor's degree in Computer Science, Mathematics, or a related field is required, along with strong troubleshooting and communication skills.

Skills

Technical Account Management
API Integration
REST APIs
Troubleshooting
Stakeholder Management
Incident Management
Product Support
Technical Leadership
System Integration
Data Analysis
Client Relations
Project Coordination
Platform Stability
Technical Documentation
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

iGaming
Infinity Platform
REST
HTTP
API
WAPI
SAPI
Wallet Integration
Jackpot Services
Frontend Integration
Backend Services
Technical Account Management
Software Development
Integration Lifecycle
Staging Validation
Production Support
Risk Management
Operational Health
Technical Advisor
Customer Advocacy
Distributed Teams
Regulatory Constraints
Process Improvement
Technical Troubleshooting
Game Launcher

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