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LightForce

Integration Specialist - Vancouver, BC

Vancouver, BC, Canada

Job type: Full-time
Experience: 5+ years of relevant work experience in the related health industry specifically Orthodontics
Posting language: English
Posted: Sep 29, 2026

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Original job description

About LightForce

LightForce is leading the digital transformation of orthodontics and redefining the standard of care for patients. Our fully digital, 3D-printed orthodontic platform increases practice efficiency, improves clinical consistency, and enables more predictable treatment outcomes.

Unlike traditional stock brackets, LightForce delivers fully customized, patient-specific brackets paired with AI-driven treatment planning - optimizing outcomes at scale. With recent advancements unlocking the next phase of digital orthodontics, LightForce continues to push the boundaries of what’s possible in personalized care.

Learn more at www.lf.co

Description

As a LightForce Integration Specialist, you will drive the onboarding, adoption, and growth of the LightForce’s orthodontic system in orthodontic practices. You will apply your clinical expertise and demonstrate comprehensive knowledge of orthodontic office processes, workflows, and knowledge of the LightForce sales strategy, to identify opportunities for growth and accelerate revenue and higher case volume. You will build and leverage influential relationships with doctors and staff by providing them with tailored clinical and operational insights with training to enable and inspire them to modernize and grow their business by utilizing the LightForce system.

While collaborating with the sales team, you will perform a thorough customer “current state” assessment, prioritize and created defined work path with each targeted customer to facilitate full adoption of the LightForce system through business needs, by creating and leveraging training resources and implementing processes and procedures with doctors and staff, while maintaining a positive customer experience. As a representative of LightForce Orthodontics, you are instrumental in communicating with customers, internal teams and leaders.

Essential Duties and Responsibilities

Provide clinical support to doctors to achieve the goal of LightForce onboarding and full integration in orthodontic practices.
Foster positive relationships with entire practice teams within targeted practices. Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business utilizing the LightForce system.
Deliver Clinical Training and presentations both virtually and in person to a variety of customer types as well as internal audiences, to maximize implementation, utilization and integration of LightForce technology and refining office processes.
Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills.
Jointly lead and manage the new customer onboarding training strategy, assist with resource and tool development, and deliver full integration with both doctors and staff of orthodontic practices.
Strategically work with sales and marketing and commercial support functions to prioritize opportunities.
Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices.
Stay active and engaged with important orthodontic related organizations to stay abreast of trends and changes in orthodontics that impact our business or customers.
Utilize up to date knowledge of the orthodontic industry to provide clinical input for new product development and software enhancements
Utilize data/analytics to help customer’s drive decision making
Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of LightForce solutions.
Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership. Handle multiple projects simultaneously, prioritizing tasks based on organizational need and judgment.
Effective and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner
Be creative, self-disciplined and capable of identifying and completing critical tasks independently with a high sense of urgency

Education and Experience

Clinical certification in dentistry or Orthodontics (RDH, EF, CDA, RDA, LDA etc.)
5+ years of relevant work experience in the related health industry specifically Orthodontics
Valid Driver's license and ability to travel up to 50% of the time via plane

Required Qualifications

Self-motivated
Eager to learn
Resourceful
Problem solver
Reliable and Trustworthy
Punctual
Team player

Physical Demands

While performing the essential functions of this job, an individual is regularly required to sit or stand, walk, travel (vehicle and plane), see, use hands and arms, listen, and speak.

Work Environment

Work is generally performed in an open office, sedentary position.

Perks and Benefits (US Employees Only)

Unlimited PTO for exempt employees
9 paid holidays per year
Generous premium coverage for medical, dental, and vision plans
Group plan voluntary life insurance
Fringe benefits
401k retirement plan
Paid parental leave
Allowances for those in commercial sales positions
Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

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More about this job

Responsibilities

Lead onboarding, clinical training, and integration of LightForce’s orthodontic system in customer practices, building relationships with doctors and staff to increase adoption and case volume. Collaborate with sales, marketing, and internal teams to assess customer needs, improve workflows, use data to guide decisions, and deliver a positive customer experience.

Requirements

Requires clinical certification in dentistry or orthodontics, such as RDH, EF, CDA, RDA, or LDA, and at least five years of relevant experience in the health industry, specifically orthodontics. Candidates must have a valid driver’s license, be able to travel up to 50% of the time, and demonstrate self-motivation, reliability, resourcefulness, problem-solving, and teamwork.

Skills

Orthodontic Clinical Support
Customer Onboarding
Clinical Training
Practice Workflow Integration
Relationship Building
Consultative Selling
Customer Adoption
Strategic Thinking
Project Management
Data Analysis
Problem Solving
Communication
Leadership
Time Management
Travel Management

Benefits

Unlimited Paid Time Off
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life Insurance
Fringe Benefits
401(k) Retirement Plan
Paid Parental Leave
Commercial Sales Allowances
Food and Coffee

Visa sponsorship

Not detected in the job text

Keywords

Orthodontics
LightForce Orthodontic System
Digital Orthodontics
3D-Printed Brackets
Customized Brackets
AI-Driven Treatment Planning
Clinical Support
Customer Onboarding
Practice Integration
Clinical Training
Orthodontic Workflows
Practice Efficiency
Customer Adoption
Case Volume Growth
Sales Strategy
Customer Experience
Data Analytics
Product Development
Software Enhancements
New Customer Training
Process Improvement
Travel
RDH
EF
CDA
RDA
LDA

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