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IH
Community Integration Care Coordinator | Home Health
Interior Health Authority
Barriere, BC
- Part-time
Barriere Health Centre is hiring relief part-time Community Integration Care Coordinator (CICC) located in Barriere, BC. This positions support Home Health. The end date of this relief is…
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IH
Patient Care Coordinator | Oncology
Interior Health Authority
Vernon, BC
- Full-time
Vernon Jubilee Hospital in Vernon, B.C. is seeking a motivated and organized relief full-time Patient Care Coordinator (PCC) to join the Oncology Clinic team. The end date of this relief is…
Added just now
N&
Trust Accounting, Payroll and Benefits Coordinator
North & Company LLP Law Offices
Lethbridge, AB
- Full-time
We are seeking a detail-oriented and highly organized Trust Accounting, Payroll, and Benefits Coordinator to join our accounting team. This role will provide support to our Trust Desk…
Added just now
LH
Coordinator
Lookout Housing and Health
New Westminster, BC
- Full-time
The Coordinator assists in overseeing the daily operations of Lookout residential, shelter, and outreach programs. Under the direction of the Program Manager, this position provides…
Added 29 mins ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
…the Manager of Partnerships, and the Strategic Initiatives Coordinator, the position supports the effective implementation and stewardship of Kula initiatives, programs, fellowships,…
Added 29 mins ago
MN
CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
POSITION TITLE: ELCC Program Coordinator – Community Enrichment Grant
Added 29 mins ago
K
Project Engineer
Kiewit
Calgary, AB
- Full-time
Act as managing project engineer/coordinator on multiple projects, providing supervision and on-the-job training for lower level engineers.
Added 29 mins ago
EA
Building Maintenance Coordinator
Execaire Aviation
Dorval, QC
- Full-time
The Building Maintenance Coordinator is responsible for ensuring the safe, reliable, and continuous operation of all building systems and critical paint shop infrastructure supporting…
Added 29 mins ago
K
Project Engineer
Kiewit
AB · Edmonton, AB
- Full-time
Act as managing project engineer/coordinator on multiple projects, providing supervision and on-the-job training for lower level engineers.
Added 30 mins ago
E
Purchasing Coordinator
EllisDon
Calgary, AB
- Full-time
…commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to…
Added 30 mins ago
E
Estimating Coordinator
EllisDon
Calgary, AB
- Full-time
…commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to…
Added 59 mins ago
G
Project Coordinator - Water/Wastewater
Graham
Mapleton, ON
- Full-time
…essential projects that protect communities and sustain the environment. As part of our Water Division, you’ll contribute to impactful work across the region, including wastewater treatment…
Added 59 mins ago
TL
PREVENTIVE MAINTENANCE TECHNICIAN (I)
Troy Life & Fire Safety Ltd.
Langley (District), BC · Langley, BC
- Full-time
Ensure the most productive use of time by regularly communicating with their service coordinator when a job is completed.
Added 59 mins ago
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Project Coordinator - Water/Wastewater
Graham
Toronto, ON
- Full-time
…essential projects that protect communities and sustain the environment. As part of our Water Division, you’ll contribute to impactful work across the region, including wastewater treatment…
Added 1 hour ago
Coordinator, Content Marketing
Tourism Whistler
Whistler, BC
…that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty…
Added 1 hour ago
FH
Cardiac Sonographer - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and…
Added 1 hour ago
MO
Director of Community Development
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Support the Tourism and Marketing Coordinator with initiatives across Annapolis County
Added 1 hour ago
BC
Stewarding Assistant Manager
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Ensure a positive and safe work environment for all team members aligned with Banff Centre's policies
Added 1 hour ago
MC
Partnership & Business Developer
Mi'kmaq Confederacy of Prince Edward Island
Scotchfort, PE
- Full-time
Work in a client-centered environment with clients requiring varying levels of support to improve their quality of life.
Added 1 hour ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting
Added 1 hour ago
I
Fulfilment Operations Coordinator
IKEA
Hamilton, ON
- Full-time
Proven leadership and communication skills, with the ability to motivate, coach, and develop high-performing teams while fostering an inclusive, collaborative, and positive work environment.
Added 1 hour ago
LC
Client Experience & Service Coordinator
LightForm Canada
Vancouver, BC
- Full-time
LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.
Added 1 hour ago
RV
Nurse Coordinator
Renfrew Victoria Hospital
Renfrew, ON
- Contract
Come join us! As a result of internal movement at RVH, we are hiring a Temporary Full-Time Nursing Coordinator with our Administration Department.
Added 1 hour ago
FH
Registered Nurse, Medicine, Ridge Meadow s Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…who are your neighbors, friends, and community members, in an environment that values compassion, collaboration, and…
Added 1 hour ago
CE
Operational Integrity Field Operator
Cenovus Energy
Lloydminster, SK
- Full-time
…operations across our assets. Reporting to the Operations Integrity Coordinator, you will play an important role in coordinating supplier activities, minimizing operational downtime,…

LightForm Canada

Client Experience & Service Coordinator

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you passionate about design, building relationships, and creating exceptional client experiences? Do you enjoy problem-solving, staying organized, and finding solutions?

LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role, you'll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients, manufacturers, suppliers, sales representatives, and internal teams, you'll coordinate service cases, manage product returns, and ensure every situation is handled with care, efficiency, and professionalism.

As a representative of a premium design brand, you'll play an important role in maintaining client satisfaction while balancing vendor relationships, company policies, and operational needs.

Key Responsibilities

Manage incoming client service and warranty inquiries through phone and email, taking ownership of each case through to resolution.
Communicate with clients throughout the process, providing updates, managing expectations, and ensuring a positive experience.
Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).
Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.
Gather and maintain accurate case documentation, including photographs, receipts, correspondence, and supporting information.
Monitor outstanding cases and proactively follow up to ensure timely resolutions.
Prepare documentation and reports for management, Accounting, and Purchasing teams.
Identify recurring issues, service trends, and opportunities to improve internal processes and reduce costs.
Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

What You'll Bring

Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
A proactive, solutions-oriented mindset with the ability to take ownership and follow through.
The ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving, administrative, and documentation skills.
Confidence navigating challenging conversations and building positive client and vendor relationships.
The ability to work independently and collaboratively across multiple departments.
An understanding of the expectations that come with working with high-end clientele.
An interest in design, lighting, and the design industry.

What Success Looks Like

You'll deliver a consistent, professional client experience, manage service matters efficiently, build strong vendor relationships, and identify opportunities to make our processes better.

At LightForm, we believe great design deserves an equally great experience. We're looking for someone who takes pride in making that happen.

What We Offer

Competitive salary based on experience
Paid vacation
Health and dental benefits
Employee product discounts
Opportunities for professional development and career growth
A collaborative, creative, and design-focused work environment
Exposure to leading international design and lighting brands
Opportunities to attend industry events, trade shows, and product launches
A supportive team environment with opportunities to learn and grow
Company events and team gatherings

Apply About employer

More about this job

Responsibilities

Manage client service and warranty cases from initial inquiry through resolution, coordinating claims, returns, repairs, replacements, credits, and communication with clients, vendors, and internal teams. Maintain accurate case records, follow up on outstanding matters, report on cases, and identify service trends and process improvements.

Requirements

The role calls for strong communication, organization, attention to detail, problem-solving, documentation, and the ability to manage multiple priorities independently and collaboratively. Candidates should be proactive, comfortable handling challenging conversations, able to build positive client and vendor relationships, and interested in design, lighting, and high-end clientele.

Skills

Written And Verbal Communication
Organization
Attention To Detail
Problem-Solving
Client Service
Warranty Claims Coordination
Case Documentation
Vendor Relationship Management
Prioritization
Administrative Skills
Follow-Through
Process Improvement
Managing Challenging Conversations

Benefits

Paid Vacation
Health And Dental Benefits
Employee Product Discounts
Professional Development And Career Growth
Industry Events, Trade Shows, And Product Launches
Company Events And Team Gatherings

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Client Service
Warranty Claims
Product Returns
Product Replacements
Repairs
Credits
Case Documentation
Photographs
Receipts
Client Communication
Vendor Relationships
Manufacturer Coordination
Supplier Coordination
Service Trends
Process Improvement
Cost Reduction
Preventative Maintenance
Service Policies And Procedures
Lighting
Design Industry
High-End Clientele

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