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Added 7 mins ago
WC
Senior Merchant
Walmart Canada
Mississauga, ON
- Full-time
…applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a holistic perspective that considers data,…
Added 7 mins ago
H
SAM Administrator (Bilingual)
Hays
Longueuil, QC
- Full-time
Added 7 mins ago
AC
Supervisor, Accounts Payable (18-Month Temporary Contract)
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Manage the budget and ensure optimal cost savings
Added 7 mins ago
P
Controller
Pillexa
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- Full-time
Prepare the year end package for our external tax accountant and manage the year end through to filing
Added 7 mins ago
WC
Senior Manager, Pricing
Walmart Canada
Mississauga, ON
- Full-time
…applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for…
Added 7 mins ago
RP
Controller
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
…role is responsible for financial stewardship, manufacturing cost control, cash flow management, forecasting, performance analysis, and leadership of the Accounting and Payroll team. The…
Added 8 mins ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
…observability, guardrails, retry and fallback strategies, or latency and cost…
Added 8 mins ago
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Senior Financial Analyst
TD
Toronto, ON
- Full-time
Develop, manage, and deliver an effective performance management framework to management, focused on key (industry standard) cost drivers and metrics.
Added 8 mins ago
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
Prior insurance experience is an asset, but cultural fit is key, so we’re willing to cover the cost of your licensing and provide lots of in-house training to set you up for success.
Added 37 mins ago
B
Senior Financial Analyst
BGIS
Markham, ON
- Full-time
Record journal entries, and maintain and reconcile general ledger to the job cost and other sub ledgers.
Added 1 hour ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Assist with project budgets, cost tracking, progress billings, purchase orders, and change management.
Added 1 hour ago
LC
Client Experience & Service Coordinator
LightForm Canada
Vancouver, BC
- Full-time
Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Perform detailed Price / Volume / Mix / Cost (PVM) analysis with clear business storytelling
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Develop robust revenue, margin, cost, and headcount forecasts based on operational and commercial drivers.
Added 1 hour ago
SI
Senior Accountant
Synectics Inc.
Niagara Falls, ON
- $77,000 to $85,000 CAD / year
- Full-time
We are seeking an experienced, hands-on Senior Accountant to take ownership of key accounting functions within a fast-growing consumer products business. This role is ideal for an…
Added 1 hour ago
SR
Components Engineer / Specialist
STRIVE Recruitment Inc.
Burnaby, BC
- Full-time
Build and maintain alternate sourcing options to improve supply continuity, enable competitive quoting, and identify cost-reduction opportunities
Added 1 hour ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
We are currently seeking multiple experienced Senior Cost Control Specialists to join our Energy or Mining teams, based out of Calgary. The Senior Cost Control Specialist will be…
Added 1 hour ago
Entry-Level Finance Analyst - Kiewit Nuclear Canada
Kiewit
Oakville, ON
…the Finance Analyst concentrated on critical tasks such as cost control, human capital management, and compliance. This position will become skilled executing processes and utilizing tools…
Added 1 hour ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Montreal, QC
- Full-time
…documentation, effective supplier coordination, and early escalation of cost, schedule, capacity, quality, or compliance risks that could affect data centre…
Added 1 hour ago
MI
AI Engineer Student
Mawer Investment Management
Calgary, AB
- Full-time
Parameter-efficient fine-tuning. LoRA, QLoRA, adapters, and knowing when full fine-tuning is worth the cost.
Added 1 hour ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
We are currently seeking multiple experienced Senior Cost Control Specialists to join our Energy or Mining teams, based out of Calgary. The Senior Cost Control Specialist will be…
Added 1 hour ago
ML
Project Manager (ICI Construction)
MP Lundy Construction Inc.
Ottawa, ON
- Full-time
Validate construction cost estimates; create the schedule of values for budget and progress billing; reconcile all costs and mitigate budget overruns; review labour and material budgets…
Added 1 hour ago
LC
Client Experience & Service Coordinator
LightForm Canada
AB · Edmonton, AB
- Full-time
Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.
Added 1 hour ago
CC
Senior Estimator
Chandos Construction
AB · Edmonton, AB
- Full-time
Prepare and coordinate full‑cost estimates for all project phases, concept to tender, with a focus on collaborative methodology
Added 1 hour ago
B
Development Associate, Residential Real Estate Development
Broccolini
Toronto, ON
- Full-time
Track construction progress against timelines and budget, flagging potential delays or cost issues.

LightForm Canada

Client Experience & Service Coordinator

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you passionate about design, building relationships, and creating exceptional client experiences? Do you enjoy problem-solving, staying organized, and finding solutions?

LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role, you'll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients, manufacturers, suppliers, sales representatives, and internal teams, you'll coordinate service cases, manage product returns, and ensure every situation is handled with care, efficiency, and professionalism.

As a representative of a premium design brand, you'll play an important role in maintaining client satisfaction while balancing vendor relationships, company policies, and operational needs.

Key Responsibilities

Manage incoming client service and warranty inquiries through phone and email, taking ownership of each case through to resolution.
Communicate with clients throughout the process, providing updates, managing expectations, and ensuring a positive experience.
Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).
Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.
Gather and maintain accurate case documentation, including photographs, receipts, correspondence, and supporting information.
Monitor outstanding cases and proactively follow up to ensure timely resolutions.
Prepare documentation and reports for management, Accounting, and Purchasing teams.
Identify recurring issues, service trends, and opportunities to improve internal processes and reduce costs.
Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

What You'll Bring

Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
A proactive, solutions-oriented mindset with the ability to take ownership and follow through.
The ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving, administrative, and documentation skills.
Confidence navigating challenging conversations and building positive client and vendor relationships.
The ability to work independently and collaboratively across multiple departments.
An understanding of the expectations that come with working with high-end clientele.
An interest in design, lighting, and the design industry.

What Success Looks Like

You'll deliver a consistent, professional client experience, manage service matters efficiently, build strong vendor relationships, and identify opportunities to make our processes better.

At LightForm, we believe great design deserves an equally great experience. We're looking for someone who takes pride in making that happen.

What We Offer

Competitive salary based on experience
Paid vacation
Health and dental benefits
Employee product discounts
Opportunities for professional development and career growth
A collaborative, creative, and design-focused work environment
Exposure to leading international design and lighting brands
Opportunities to attend industry events, trade shows, and product launches
A supportive team environment with opportunities to learn and grow
Company events and team gatherings

Apply About employer

More about this job

Responsibilities

Manage client service and warranty cases from initial inquiry through resolution, including claims, repairs, replacements, credits, and product returns. Coordinate with clients, vendors, and internal teams; maintain case records, follow up on open matters, report on cases, and identify process improvements.

Requirements

The role calls for strong communication, organization, attention to detail, problem-solving, and documentation skills, along with the ability to manage multiple priorities and take ownership of cases. Candidates should be comfortable handling challenging conversations, building client and vendor relationships, working independently and collaboratively, and have an interest in design, lighting, and high-end clientele.

Skills

Client Service
Warranty Coordination
Written And Verbal Communication
Organization
Attention To Detail
Problem-Solving
Case Management
Documentation
Vendor Relationship Management
Prioritization
Process Improvement
Administrative Skills
Cross-Functional Collaboration
Expectation Management

Benefits

Paid Vacation
Health And Dental Benefits
Employee Product Discounts
Professional Development And Career Growth
Collaborative Work Environment
Industry Events And Trade Shows
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Client Service
Warranty Claims
Product Returns
Return Merchandise Authorization
Repairs
Product Replacements
Credits
Case Documentation
Case Management
Client Communication
Vendor Relationships
Manufacturer Coordination
Supplier Coordination
Service Trends
Preventative Maintenance
Service Policies
Process Improvement
Cost Reduction
Lighting
Design Industry
High-End Clientele

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