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Added 2 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Added 2 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
Do you have experience in project management, have you worked in the aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then…
Added 2 mins ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Montreal, QC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 2 mins ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Montreal, QC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 2 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Stephenville, NL
- Contract
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 2 mins ago
SM
Independent Advertising Sales Agent for Luxury Magazine
Spencer Magazine
Toronto, ON
- Internship
Customer Service and client relationship-building skills, with a focus on responsiveness and a polished, service-oriented approach.
Added 2 mins ago
WB
Assistant Manager: Mountain Safety - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 2 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
…communication, you’ll play a key role in delivering exceptional service to our customers and helping our drivers stay on the move. If you thrive in a dynamic setting and enjoy keeping…
Added 2 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Wetaskiwin, AB
- Full-time
…associates and oversees department processes to ensure high customer service and meet production targets. Responsibilities include receiving merchandise, maintaining sales floor…
Added 2 mins ago
E
Driver - Fort St John
Enterprise
Fort St. John, BC
- Internship
…appropriate destination(s) while giving helpful, courteous and professional customer…
Added 2 mins ago
PL
Front Desk Agent (Part Time)
Pomeroy Lodging
Olds, AB
- Part-time
Growth and development opportunities, both personal and professional.
Added 2 mins ago
FC
Seasonal Courier
FedEx Canada
Sault Ste. Marie, ON
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 2 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Alma, QC
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 2 mins ago
PL
Housekeeping Attendant
Pomeroy Lodging
Clairmont, AB
- Full-time
Growth and development opportunities, both personal and professional.
Added 2 mins ago
WC
(CAN) Asset Protection Associate Fulltime
Walmart Canada
London, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 2 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
London, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 2 mins ago
CC
Merchandiser - Part-Time - Stratford
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
…more than just ambassadors; they are champions of superior…
Added 2 mins ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
Responds to routine and on-demand service requests and performs preventative and corrective measures on facility building fabric and mechanical and electrical equipment and systems
Added 2 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Levis, QC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 2 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Alliston, ON
- Contract
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 2 mins ago
CC
Merchandiser - Part-Time - Goderich
Coca-Cola Canada Bottling Limited
London, ON
- Part-time
…more than just ambassadors; they are champions of superior…
Added 2 mins ago
D
Occupational Testing Collector
Dynacare
Dartmouth, NS
- Full-time
You will help foster a positive team culture, maintain service excellence, and contribute to safer workplaces through trusted customer service and operational integrity.
Added 2 mins ago
CR
Night Attendant- Part Time
COGIR Real Estate
Saskatoon, SK
- Part-time
…directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common…
Added 2 mins ago
SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations;
Added 2 mins ago
AU
Security Guard
Allied Universal
Mississauga, ON
- Full-time
Display exceptional customer service and communication skills

LightForm Canada

Client Experience & Service Coordinator

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you passionate about design, building relationships, and creating exceptional client experiences? Do you enjoy problem-solving, staying organized, and finding solutions?

LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.

In this role, you'll oversee client service and warranty matters from initial inquiry through to resolution. Working closely with clients, manufacturers, suppliers, sales representatives, and internal teams, you'll coordinate service cases, manage product returns, and ensure every situation is handled with care, efficiency, and professionalism.

As a representative of a premium design brand, you'll play an important role in maintaining client satisfaction while balancing vendor relationships, company policies, and operational needs.

Key Responsibilities

Manage incoming client service and warranty inquiries through phone and email, taking ownership of each case through to resolution.
Communicate with clients throughout the process, providing updates, managing expectations, and ensuring a positive experience.
Coordinate warranty claims, product replacements, repairs, credits, and Return Merchandise Authorizations (RMAs).
Work with manufacturers, suppliers, and internal teams to investigate issues and find effective, cost-conscious solutions.
Gather and maintain accurate case documentation, including photographs, receipts, correspondence, and supporting information.
Monitor outstanding cases and proactively follow up to ensure timely resolutions.
Prepare documentation and reports for management, Accounting, and Purchasing teams.
Identify recurring issues, service trends, and opportunities to improve internal processes and reduce costs.
Support preventative maintenance initiatives and help maintain service policies and procedures aligned with company and industry standards.

What You'll Bring

Excellent written and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
A proactive, solutions-oriented mindset with the ability to take ownership and follow through.
The ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving, administrative, and documentation skills.
Confidence navigating challenging conversations and building positive client and vendor relationships.
The ability to work independently and collaboratively across multiple departments.
An understanding of the expectations that come with working with high-end clientele.
An interest in design, lighting, and the design industry.

What Success Looks Like

You'll deliver a consistent, professional client experience, manage service matters efficiently, build strong vendor relationships, and identify opportunities to make our processes better.

At LightForm, we believe great design deserves an equally great experience. We're looking for someone who takes pride in making that happen.

What We Offer

Competitive salary based on experience
Paid vacation
Health and dental benefits
Employee product discounts
Opportunities for professional development and career growth
A collaborative, creative, and design-focused work environment
Exposure to leading international design and lighting brands
Opportunities to attend industry events, trade shows, and product launches
A supportive team environment with opportunities to learn and grow
Company events and team gatherings

Apply About employer

More about this job

Responsibilities

Manage client service and warranty cases from initial inquiry through resolution, including claims, repairs, replacements, credits, and product returns. Coordinate with clients, vendors, and internal teams; maintain case records, follow up on open matters, report on cases, and identify process improvements.

Requirements

The role calls for strong communication, organization, attention to detail, problem-solving, and documentation skills, along with the ability to manage multiple priorities and take ownership of cases. Candidates should be comfortable handling challenging conversations, building client and vendor relationships, working independently and collaboratively, and have an interest in design, lighting, and high-end clientele.

Skills

Client Service
Warranty Coordination
Written And Verbal Communication
Organization
Attention To Detail
Problem-Solving
Case Management
Documentation
Vendor Relationship Management
Prioritization
Process Improvement
Administrative Skills
Cross-Functional Collaboration
Expectation Management

Benefits

Paid Vacation
Health And Dental Benefits
Employee Product Discounts
Professional Development And Career Growth
Collaborative Work Environment
Industry Events And Trade Shows
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Client Service
Warranty Claims
Product Returns
Return Merchandise Authorization
Repairs
Product Replacements
Credits
Case Documentation
Case Management
Client Communication
Vendor Relationships
Manufacturer Coordination
Supplier Coordination
Service Trends
Preventative Maintenance
Service Policies
Process Improvement
Cost Reduction
Lighting
Design Industry
High-End Clientele

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