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Added 27 mins ago
SB
Service Coordinator- Supply Chain (contract)
Scandinavian Building Services
AB · Edmonton, AB
- Contract
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 27 mins ago
D
Executive Administrative Assistant-Office Manager, Capital Markets
Desjardins
Calgary, AB
- Full-time
Manage relationships with vendors, service providers and office/building landlord
Added 27 mins ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
…dealers across Canada, as well as through an investment counsel service (Value Partners Investment Counsel - “VPIC”) that provides discretionary wealth management services. Value Partners…
Added 27 mins ago
DB
Technician Resource Manager
Domus Building Cleaning Company Ltd.
Ottawa, ON
- Full-time
became a division of Alpine Building Maintenance which provides maintenance
Added 43 mins ago
GT
Manager, Real Estate Operations
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Real Estate Leasing and Development, the Manager, Real Estate Operations will oversee the operational performance of Toronto Pearson’s diverse portfolio…
Added 58 mins ago
Service Technician - HARDGOODS
Sporting Life Group
Toronto, ON
Ability to provide excellent technical service (i.e. racquet stringing and service; ski tuning and repair; binding, mounting, and inspection; and in-line skate maintenance; bike building,…
Added 58 mins ago
Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
…American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine…
Added 58 mins ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
…American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine…
Added 58 mins ago
WM
Class 3 Spare Board Driver
Waste Management, Inc. (WM)
Kamloops, BC
- Full-time
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 58 mins ago
Y
Project Manager - Remediation
YORK1
Concord, ON
- Full-time
- Contract
Our employees are important in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of…
Added 1 hour ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
The Senior Audit Manager provides specialized in-depth subject matter expertise and may act as a specialized resource on audits. May be responsible for contributing to the planning, risk…
Added 1 hour ago
AP
Maintenance Technician, Commercial Property Management (Victoria, BC)
Anthem Properties
Victoria, BC
- Full-time
Work directly with, and be directed by the Property Manager, and Maintenance team members
Added 1 hour ago
PC
Pharmacy Assistant – Liverpool, NS
Pharmasave Canada
Hunts Point, NS
- Full-time
…retailers. Since being founded in 1981, Pharmasave has focused on building a national platform of community-based retail outlets designed to provide customers with exceptional service,…
Added 1 hour ago
FS
Analyst, Data Quality & Governance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…Analyst, Data Quality & Governance, you will report to the Manager, Data Assets and Standards and will collaborate with data owners, stewards, and custodians across the organization to…
Added 1 hour ago
W
Truck and Coach Shop Technician
Wajax
Toronto, ON
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 1 hour ago
W
Heavy Equipment Technician - Field
Wajax
NS · Dartmouth, NS
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers.Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 1 hour ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
…hands-on technical work with people leadership, coaching, and service…
Added 1 hour ago
Starbucks Barista (Winter Season 2026/2027)
Northland Properties
North Vancouver, BC
Reports to: Manager, Casual Dining & Starbucks Store Lead
Added 2 hours ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
Experience planning and building reliability and efficiency in water and wastewater treatment, to ensure uninterrupted and economical service.
Added 2 hours ago
CS
Team/VIP Attendant
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
As part of our hourly Hospitality team, you will be providing premium level of service during a busy event-time environment. You will consistently provide exceptional and knowledgeable…
Added 2 hours ago
AL
Assistant Property Manager
Avenue Living Residential
Saskatoon, SK
- Full-time
Assist the Residential Portfolio Manager in maintaining portfolio inventory levels to ensure availability of all suite types by conducting suite assessments in advance of move-outs,…
Added 2 hours ago
VG
Seasonal Equipment Operator
Vantage Group
Hamilton, ON
- $37.81 CAD / hour
- Temporary
…runways, taxiways and aprons.• Accompanies contractors and service person for airside repairs.• Performs preventative maintenance and minor repairs such as cleaning and servicing of…
Added 2 hours ago
W
Manager Access to Information & Privacy
WorkSafeBC
Richmond, BC
- Full-time
Bring a client-focused, service-oriented approach to providing services to clients
Added 3 hours ago
OL
Hospitality Manager
Optima Living
Surrey, BC
- $62,500 CAD / year
- Full-time
Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society…
Added 3 hours ago
CB
Customer Service Representative
Clark Builders
Edmonton, AB · NorthStar Edmonton
- Full-time
Assist Operations Manager with service administrative tasks

Lightspeed Commerce, Inc.

Billing Support Specialist

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.

If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!

What you’ll be doing:

Resolve billing and subscription inquiries from customers and internal teams
Review, consolidate, and reconcile orders, contracts, invoices, and payments
Handle terminations and outstanding payment inquiries
Update and maintain accurate customer account information
Assist in the coordination of hardware returns
Ensure SLAs are met, with a focus on timely and high-quality responses
Document and track customer interactions in CRM systems (Salesforce, Zendesk)
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps
Follow established processes and contribute feedback for improvements

What you need to bring:

We're looking for a candidate who has experience with the following:

Experience in an administrative, billing, or support role
Strong organizational and time management skills
High attention to detail and accuracy
Problem-solving mindset with the ability to follow structured processes
Strong communication skills in English

Even better if you have:

Experience with Salesforce and Zendesk
Familiarity with SaaS or subscription-based environments
Additional languages
Interest in technology, retail, or hospitality industries

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Apply About employer

More about this job

Responsibilities

The Billing Support Specialist will resolve customer subscription and invoice inquiries while maintaining accurate account information in CRM systems. They will also collaborate with internal teams to reconcile orders and ensure service level agreements are met.

Requirements

Candidates should have experience in an administrative, billing, or support role with strong organizational and communication skills. Proficiency in Salesforce and Zendesk, along with familiarity with SaaS environments, is considered a strong asset.

Skills

Billing support
Subscription management
Invoice reconciliation
Customer service
CRM systems
Salesforce
Zendesk
Time management
Problem-solving
Communication
Attention to detail
Administrative support
Order processing
Data maintenance

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Employee led networks
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Billing
Subscription
Invoicing
SaaS
CRM
Salesforce
Zendesk
Customer Experience
Reconciliation
Administrative
Support
Hardware returns
SLA
Commerce platform
Retail
Hospitality
Payments
Contracts
Data entry
Problem solving

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