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Added 8 mins ago
R
Software Engineer
Rates.ca
Toronto, ON
- Contract
RATES.CA GROUP LTD. is one of Canada’s fastest-growing technology companies. We help Canadians make informed financial decisions through product comparisons, original content, and…
Added 8 mins ago
A
Senior Accountant
Armco
Halifax, NS
- Full-time
The Senior Accountant is responsible for preparing accurate and timely financial information to support reporting, operational planning, and strategic decision-making across the…
Added 8 mins ago
LG
Accounting Manager
Lawen Group
Halifax, NS
- Full-time
As a key member of our Finance Team, the Accounting Manager is responsible for ensuring the financial health, accuracy, and integrity of a diverse portfolio of real estate, construction,…
Added 8 mins ago
IH
Bookkeeper
Impact HR
Calgary, AB
- Contract
Reporting to the Controller, the Bookkeeper is responsible for accurate financial records and supporting the organization’s day-to-day accounting operations. Key responsibilities include…
Added 8 mins ago
UO
Department Secretary
University of Victoria
Victoria, BC
- Full-time
…activities, event support and general office administration, financial and related accounting responsibilities. Duties also include department communications providing event and department…
Added 8 mins ago
CC
Senior Commercial Services Administrator 3 - Union
Coastal Community
Nanaimo, BC · Parksville, BC · BC · Courtenay, BC
- Full-time
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Senior Commercial Services Administrator,…
Added 8 mins ago
CC
Member Service Representative 1 - RC - Union
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Nanaimo, BC
- Full-time
We're a financial services co-operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good,…
Added 8 mins ago
T
SAP Finance Domain Architect
Talan
Toronto, ON · Montreal, Québec
- $170,000 to $200,000 CAD / year
- Full-time
Assess the financial implications of adjacent process designs, including revenue recognition, intercompany activity, inventory valuation, fixed assets, and period close.
Added 24 mins ago
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Manager, FP&A
Flywheel
Toronto, ON
- Full-time
…aligned with company objectives. Develop, maintain, and enhance financial models that provide forward-looking views of revenue, margin, and client…
Added 24 mins ago
OH
Lead, Performance, Accountability & Funding Allocation
Ontario Health | Santé Ontario
Mississauga, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security
Added 24 mins ago
FR
US Corporates - Senior Credit Analyst, Utilities & Midstream - Toronto
Fitch Ratings
Toronto, ON
- Full-time
…supplementary credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its…
Added 24 mins ago
SA
Operational Finance and Administrative Development Coordinator
Search and Rescue Volunteer Association of Canada (SARVAC)
Paradise, NL
- Full-time
This position plays an important role in developing, integrating, and maintaining the financial and administrative processes that support HWF emergency operations across Canada.
Added 24 mins ago
A
Governance Administrator
Aplin
Calgary, AB
- Contract
Assist with budget tracking, expense management, and general financial administration.
Added 24 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
2-5 years of experience in financial services, investment management, wealth management, or a related field.
Added 24 mins ago
MW
Business Development Associate
Manulife Wealth & Asset Management
Montreal, QC
- Full-time
Experience in mutual funds or financial planning (an asset).
Added 24 mins ago
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Property Manager
BGIS
Iqaluit, NU
- Full-time
…preparation of the annual budget, reporting, capital planning and financial performance of the…
Added 24 mins ago
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Marketing Project Manager
Insight Global
Toronto, ON
- $45 to $56 CAD / hour
- Contract
· Financial services or banking industry experience
Added 24 mins ago
K
Senior Compliance Associate - Automation & Systems
Kraken
Canada
- Full-time
…years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial…
Added 24 mins ago
WC
Senior Advisor to the CEO
Workers Compensation Board of Manitoba
Winnipeg, MB
- Full-time
Oversees the development of the operating budget for the office; maintains budgetary/financial records; monitors expenditures; and ensures the preparation of quarterly variance analysis,…
Added 24 mins ago
RD
Associate
RBC Dominion Securities
Calgary, AB
- Full-time
…organizations with tailored wealth management solutions, sound financial planning, and trusted investment advice. Driven by its vision to be the first choice for wealth management services,…
Added 24 mins ago
ML
FT Payroll Analyst
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Assist payroll manager with year-end responsibilities, including pension file, adjustments and reconciliation; T4 processing; taxable benefits and financial reporting.
Added 24 mins ago
B
SCM Operations Category Management Advisor
Brunel
Calgary, AB
- $60 to $80 CAD / hour
- Contract
Added 24 mins ago
SL
Accounting Generalist
Supported Lifestyles
Calgary, AB
- $53,841.82 to $64,661.44 CAD / year
- Full-time
…you’ll work collaboratively with Accounting Assistants, an Accountant, and a Contract Specialist to help support the financial and operational needs of the…
Added 24 mins ago
AS
Senior Accountant, Financial Reporting
ATCO Structures
Calgary, AB
- Full-time
ATCO Structures & Logistics is seeking a Senior Accountant, Financial Reporting, to join our team on a full-time permanent basis and an opportunity to work with an incredible team of…
Added 24 mins ago
AT
Director of FP&A
Avenir Talent Partners
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…also setting the standard for how the business thinks about financial performance. The successful candidate will be expected to develop a strong financial culture across the organization,…

Lightspeed Commerce, Inc.

Billing Support Specialist

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.

If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!

What you’ll be doing:

Resolve billing and subscription inquiries from customers and internal teams
Review, consolidate, and reconcile orders, contracts, invoices, and payments
Handle terminations and outstanding payment inquiries
Update and maintain accurate customer account information
Assist in the coordination of hardware returns
Ensure SLAs are met, with a focus on timely and high-quality responses
Document and track customer interactions in CRM systems (Salesforce, Zendesk)
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps
Follow established processes and contribute feedback for improvements

What you need to bring:

We're looking for a candidate who has experience with the following:

Experience in an administrative, billing, or support role
Strong organizational and time management skills
High attention to detail and accuracy
Problem-solving mindset with the ability to follow structured processes
Strong communication skills in English

Even better if you have:

Experience with Salesforce and Zendesk
Familiarity with SaaS or subscription-based environments
Additional languages
Interest in technology, retail, or hospitality industries

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Apply About employer

More about this job

Responsibilities

The Billing Support Specialist will resolve customer subscription and invoice inquiries while maintaining accurate account information in CRM systems. They will also collaborate with internal teams to reconcile orders and ensure service level agreements are met.

Requirements

Candidates should have experience in an administrative, billing, or support role with strong organizational and communication skills. Proficiency in Salesforce and Zendesk, along with familiarity with SaaS environments, is considered a strong asset.

Skills

Billing support
Subscription management
Invoice reconciliation
Customer service
CRM systems
Salesforce
Zendesk
Time management
Problem-solving
Communication
Attention to detail
Administrative support
Order processing
Data maintenance

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Employee led networks
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Billing
Subscription
Invoicing
SaaS
CRM
Salesforce
Zendesk
Customer Experience
Reconciliation
Administrative
Support
Hardware returns
SLA
Commerce platform
Retail
Hospitality
Payments
Contracts
Data entry
Problem solving

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