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Added 5 mins ago
SD
Cashier Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 5 mins ago
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(CAN) Asset Protection Associate
Walmart
Terrace, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 5 mins ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Mississauga, ON
Generate business results and achieve key KPIs
Added 5 mins ago
LC
Grocery Department Manager
Loblaw Companies Limited
Edmonton, AB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 5 mins ago
Lead Hand – Shipping, Receiving & Inventory Control
Price Industries Limited
Vaughan, ON
…(www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,…
Added 5 mins ago
CI
Associate, Private & Alternative Asset Operations (12-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Reporting to the Manager, Private and Alternative Asset Operations, you will oversee investment operations activities, strengthen processes and controls, and collaborate with internal and…
Added 5 mins ago
Maintenance Technician
Concert Properties Ltd.
Vancouver, BC
…We focus on quality, consistency and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one…
Added 5 mins ago
Class 5 Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Red Deer, AB
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 5 mins ago
TH
Associé(e) aux caisse (temps partiel)
The Home Depot
Canada
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 5 mins ago
Account Manager , Operations | Facility Services
United Services Group
Markham, ON · Oshawa, ON · Pickering, ON · Toronto, ON · Vaughan, ON
United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.
Added 5 mins ago
Room Attendant
Days Hospitality Limited Careers
Sudbury, ON · Greater Sudbury, ON
…day. Our guests may be here on a family vacation, an important business trip or even travelling for an emergency medical appointment. As you get to know your guests and pick up on their…
Added 5 mins ago
S
Sales Manager
Sandvik
Saskatoon, SK
- Full-time
We’re looking for a Sales Manager - MECU to drive the growth of our Mechanical Cutting business in Canada. You’ll lead our sales strategy, strengthen key customer relationships, develop a…
Added 20 mins ago
M
Housekeeping Manager
Marriott
Sault Ste. Marie, ON
- Full-time
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space…
Added 20 mins ago
OT
Analyst, Business Planning, Corporate Affairs
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Analyst, Business Planning, Corporate Affairs will support Corporate Affairs by connecting finance processes, planning activities, reporting, data quality, AI-enabled process…
Added 20 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and…
Added 20 mins ago
T
Assistant Wealth Market Manager
TD
Concord, ON · Markham, ON
- Full-time
In partnership with the Market Manager, the Assistant Wealth Market Manager supports daily business operations across Wealth Advisory Services, Private Trust, and Wealth Insurance Services.…
Added 20 mins ago
T
Project Manager II, Payments
TD
Toronto, ON
- Full-time
TD Securities is proud to offer a rewarding opportunity for a Project Manager in Payment Platform spaces. The candidate will be a significant contributor to a globally diverse team which is…
Added 20 mins ago
OC
Liquor Store Associate - FT (Okanagan Lake)
Otter Co-op
West Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
…Fraser Valley and BC Interior since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we…
Added 20 mins ago
T
Manager, Compliance – Model and Data Governance
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 35 mins ago
B&
Project Manager - Industrial
Black & McDonald Limited
Remote, Canada
- Full-time
- Remote
…foundation for your career, this position is for you. The Project Manager is located on site and reports directly to the Division Manager. Project Manager plan, organize, direct, control…
Added 35 mins ago
B&
Mechanical Estimator
Black & McDonald Limited
Ottawa, ON
- Full-time
The Mechanical Estimator is located in Ottawa and reports to the Division Manager. Their primary focus is to prepare estimates on mechanical construction projects. In addition, the…
Added 35 mins ago
AC
National Sales Manager, Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
As National Sales Manager, Canada, you'll lead our sales teams across the country and join the Canadian leadership team. You'll guide a national team of sales leaders and specialists, build…
Added 35 mins ago
WM
Spécialiste des opérations de flotte / Fleet Operations Specialist
Waste Management, Inc. (WM)
Sainte-Sophie, QC
- Full-time
Nous sommes présentement à la recherche d’un(e) Spécialiste des opérations de flotte / Fleet Operations Specialist pour notre bureau à Ste-Sophie.
Added 35 mins ago
Senior HSEQ Advisor
CIMIC
Vancouver, BC
…you will play a key regional role supporting our projects and business activities across the Americas, providing practical HSEQ expertise from tender and project establishment through to…
Added 35 mins ago
M
Manager, Global Technology & Operations (GTO) Strategy & Transformation
Manulife
Montreal, QC
- Full-time
In this role, you will help drive Global Technology & Operations' strategy, transformation, AI enablement, workforce modernization, value realization, and governance agenda. You will lead…

Lightspeed Commerce, Inc.

Billing Support Specialist

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.

If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!

What you’ll be doing:

Resolve billing and subscription inquiries from customers and internal teams
Review, consolidate, and reconcile orders, contracts, invoices, and payments
Handle terminations and outstanding payment inquiries
Update and maintain accurate customer account information
Assist in the coordination of hardware returns
Ensure SLAs are met, with a focus on timely and high-quality responses
Document and track customer interactions in CRM systems (Salesforce, Zendesk)
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps
Follow established processes and contribute feedback for improvements

What you need to bring:

We're looking for a candidate who has experience with the following:

Experience in an administrative, billing, or support role
Strong organizational and time management skills
High attention to detail and accuracy
Problem-solving mindset with the ability to follow structured processes
Strong communication skills in English

Even better if you have:

Experience with Salesforce and Zendesk
Familiarity with SaaS or subscription-based environments
Additional languages
Interest in technology, retail, or hospitality industries

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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More about this job

Responsibilities

The Billing Support Specialist will resolve customer subscription and invoice inquiries while maintaining accurate account information in CRM systems. They will also collaborate with internal teams to reconcile orders and ensure service level agreements are met.

Requirements

Candidates should have experience in an administrative, billing, or support role with strong organizational and communication skills. Proficiency in Salesforce and Zendesk, along with familiarity with SaaS environments, is considered a strong asset.

Skills

Billing support
Subscription management
Invoice reconciliation
Customer service
CRM systems
Salesforce
Zendesk
Time management
Problem-solving
Communication
Attention to detail
Administrative support
Order processing
Data maintenance

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Employee led networks
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Billing
Subscription
Invoicing
SaaS
CRM
Salesforce
Zendesk
Customer Experience
Reconciliation
Administrative
Support
Hardware returns
SLA
Commerce platform
Retail
Hospitality
Payments
Contracts
Data entry
Problem solving

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