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Added 1 min ago
GD
Specialist, Applications
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
…variety of critical tasks including IT installations, escalations support, rollouts, hardware installations, and new store openings. The ideal candidate will have a strong technical…
Added 1 min ago
T
Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 min ago
HR
Concierges Saisonniers(-ières)
Holt Renfrew
Montreal, QC
- Full-time
Entrez dans l’univers de l’Hôtel Holt, la destination des fêtes 2026 de Holt Renfrew, où se rencontrent style, service et expériences mémorables.
Added 1 min ago
MS
Seasonal Team Members (Early Mornings)
Michaels Stores
Lethbridge, AB
- Part-time
Retail and/or customer service experience preferred
Added 1 min ago
MS
Early Morning Merchandise Team Member
Michaels Stores
Langley (District), BC
- Part-time
Retail and/or customer service experience preferred
Added 1 min ago
SB
Service Coordinator- Supply Chain (contract)
Scandinavian Building Services
AB · Edmonton, AB
- Contract
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 1 min ago
BM
Key Holder - Sherway Garden
Brand Momentum
Toronto, ON · Etobicoke, ON
- $18.35 CAD / hour
- Part-time
…Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet…
Added 1 min ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
Accountability, Client Service, Communication, Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Empathy, Financial Services, Interpersonal Communication,…
Added 1 min ago
C
Client Engagement Associate
CIBC
Nanaimo, BC · ON · Country Club Mall Wellington
- Full-time
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Added 1 min ago
Retail Specialist Limeridge Mall
Freedom Mobile
Hamilton, ON
…interacting with others, we have a great opportunity as a Part-time Retail Specialist at our Limeridge Mall location. A successful Retail Specialist turns the store visitor into a committed…
Added 1 min ago
Retail Specialist Eaton Centre
Freedom Mobile
Toronto, ON
…interacting with others, we have a great opportunity as a Part-time Retail Specialist at our Eaton Centre location. A successful Retail Specialist turns the store visitor into a committed…
Added 1 min ago
EyeCare Advisor
EssilorLuxottica Group
Toronto, ON
Previous experience in customer service, retail or optical
Added 1 min ago
EyeCare Advisor
EssilorLuxottica Group
ON · Toronto, ON
Previous experience in customer service, retail or optical
Added 1 min ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Halton Hills, ON
- Part-time
Support daily operations like restocking and backstore tasks
Added 1 min ago
Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Scotiabank
Toronto, ON
Depending on the position, you can provide service in English or in both English and French to support customer and business needs.
Added 1 min ago
AA
Commis aux pièces
Advance Auto Parts
Rimouski, QC
- Full-time
Best in class customer service and DIY issue resolution
Added 1 min ago
KS
Field Sales Representative - Facebook
Kognitive Sales Solutions
Toronto, ON
- Full-time
Provide expectational customer service ensuring customers have a great experience
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KS
Field Sales Representative - Facebook
Kognitive Sales Solutions
Brampton, ON
- Full-time
Provide expectational customer service ensuring customers have a great experience
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Field Sales Representative - Facebook
Kognitive Sales Solutions
Mississauga, ON
- Full-time
Provide expectational customer service ensuring customers have a great experience
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Field Sales Representative - Facebook
Kognitive Sales Solutions
Vaughan, ON
- Full-time
Provide expectational customer service ensuring customers have a great experience
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Field Sales Representative - Facebook
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Richmond Hill, ON
- Full-time
Provide expectational customer service ensuring customers have a great experience
Added 1 min ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
…firm that currently manages approximately $7 billion through retail mutual funds (Value Partners Pools - “Pools”), which are distributed through investment dealers and mutual fund dealers…
Added 1 min ago
Warehouse Associate/Counter Sales
Echelon Supply and Service
Laval, QC
About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've…
Added 1 min ago
PC
Dispatcher
Parkland Corporation
Moncton, NB · Amherst, NS
- Full-time
The Dispatcher executes the daily plan of fuel deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible to assist…
Added 1 min ago
CS
Merchandiser, Part-Time - Etobicoke
CONA Services
ON · Etobicoke, ON
- Part-time
…Merchandisers are our frontline ambassadors, providing superior service to clients and…

Lightspeed Commerce, Inc.

Billing Support Specialist

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.

If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!

What you’ll be doing:

Resolve billing and subscription inquiries from customers and internal teams
Review, consolidate, and reconcile orders, contracts, invoices, and payments
Handle terminations and outstanding payment inquiries
Update and maintain accurate customer account information
Assist in the coordination of hardware returns
Ensure SLAs are met, with a focus on timely and high-quality responses
Document and track customer interactions in CRM systems (Salesforce, Zendesk)
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps
Follow established processes and contribute feedback for improvements

What you need to bring:

We're looking for a candidate who has experience with the following:

Experience in an administrative, billing, or support role
Strong organizational and time management skills
High attention to detail and accuracy
Problem-solving mindset with the ability to follow structured processes
Strong communication skills in English

Even better if you have:

Experience with Salesforce and Zendesk
Familiarity with SaaS or subscription-based environments
Additional languages
Interest in technology, retail, or hospitality industries

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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More about this job

Responsibilities

The Billing Support Specialist will resolve customer subscription and invoice inquiries while maintaining accurate account information in CRM systems. They will also collaborate with internal teams to reconcile orders and ensure service level agreements are met.

Requirements

Candidates should have experience in an administrative, billing, or support role with strong organizational and communication skills. Proficiency in Salesforce and Zendesk, along with familiarity with SaaS environments, is considered a strong asset.

Skills

Billing support
Subscription management
Invoice reconciliation
Customer service
CRM systems
Salesforce
Zendesk
Time management
Problem-solving
Communication
Attention to detail
Administrative support
Order processing
Data maintenance

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Employee led networks
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Billing
Subscription
Invoicing
SaaS
CRM
Salesforce
Zendesk
Customer Experience
Reconciliation
Administrative
Support
Hardware returns
SLA
Commerce platform
Retail
Hospitality
Payments
Contracts
Data entry
Problem solving

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