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Added 21 mins ago
TS
Shift Supervisor
The Salvation Army in Canada
St. Albert, AB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 35 mins ago
E
Management Trainee
Enterprise
Bridgewater, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 35 mins ago
FG
Parts & Rentals Manager
Flaman Group of Companies
Moosomin, SK
- Full-time
…customers happy long after the sale. As our Parts & Rentals Manager, you’ll lead the team that makes it happen. If you thrive on coaching others, streamlining operations, and delivering…
Added 35 mins ago
MM
Client Advisor, Miu Miu Vancouver Holt Renfrew
Miu Miu
Vancouver, BC
- Full-time
…such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs…
Added 35 mins ago
CC
Business Development Manager
Canada Cartage
Calgary, AB
- Full-time
The Business Development Manager will be responsible for driving profitable revenue growth by identifying and securing new dedicated fleet business opportunities throughout Alberta. This is…
Added 35 mins ago
HT
Operations Manager
Hydraulic Technologies
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Foxtrot, part of the Hydraulic Technologies family of businesses, is seeking an experienced Operations Manager to lead and support our growing operation serving customers in the crane,…
Added 35 mins ago
A
Retail Assistant Store Manager - Richmond, 2023, BC, Canada
adidas
Vancouver, BC
- Full-time
Flawlessly executing store operations when responsible for product flow to and from sales floor and/or cashier procedures.
Added 35 mins ago
S
Full Time Front End Manager - Cloverdale/Quadra Store Victoria BC
Sobeys
Victoria, BC
- Full-time
The Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 50 mins ago
PM
Clinical Project Manager - CRO
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Come join our team! We are currently looking for a Project Manager to join our…
Added 50 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 50 mins ago
AW
Manager- Project / Client Services
Agilus Work Solutions
Paris, ON
- Full-time
Agilus by Synergie is recruiting for a Manager- Project/Client Services in the printing and manufacturing industry in Paris, Ontario.
Added 50 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Victoria, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 50 mins ago
TH
SUPERVISEUR 42/78/30
The Home Depot Canada
Moncton, NB
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 50 mins ago
L
Spécialiste Service Client | Customer Care Specialist Supply Chain
L'Oréal
Montreal, QC
- Full-time
Reporting to the Customer Care Logistics Manager, you lead the order-to-cash lifecycle for our Canadian retail accounts, acting as the key operational bridge between sales and physical…
Added 50 mins ago
TH
Department Supervisor Full Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 50 mins ago
A
Assistant Manager, Merchandise Planning
adidas
Woodbridge, ON
- Full-time
Assistant Manager, Merchandise Planning provides financial guidance to Canada retail buying teams to meet or exceed sales and target KPIs. Assist with the development of seasonal plans,…
Added 50 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Val Caron, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 50 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Timmins, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 50 mins ago
T
Indirect Tax Manager - Canada
TikTok
Toronto, ON
- Full-time
Indirect Tax Manager will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 50 mins ago
RH
Corporate Account Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
…while collaborating closely with internal stakeholders across sales, operations, supply chain, and product…
Added 50 mins ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
The Senior Account Manager, Media will manage and grow relationships with a portfolio of high-value brand, agency, and original equipment manufacturer (OEM) clients across specialized…
Added 50 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Kamloops, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 50 mins ago
S
Meat - Manager Meat
Sobeys
Kamloops, BC
- Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 50 mins ago
B
Specialist, Channel Compensation
Bell
Mississauga, ON
- Full-time
A self-starter with proven project management skills, capable of driving projects from end-to-end and collaborating effectively across business units (e.g., Sales, Finance, Operations).
Added 50 mins ago
LJ
Sales Manager
Legacy Jewellers
Fort Saskatchewan, AB
- Full-time
Legacy Jewellers is looking for an experienced Jewellery Store Manager to join our team in Fort Saskatchewan, Alberta.

Lightspeed Commerce, Inc.

Billing Support Specialist

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.

If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!

What you’ll be doing:

Resolve billing and subscription inquiries from customers and internal teams
Review, consolidate, and reconcile orders, contracts, invoices, and payments
Handle terminations and outstanding payment inquiries
Update and maintain accurate customer account information
Assist in the coordination of hardware returns
Ensure SLAs are met, with a focus on timely and high-quality responses
Document and track customer interactions in CRM systems (Salesforce, Zendesk)
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps
Follow established processes and contribute feedback for improvements

What you need to bring:

We're looking for a candidate who has experience with the following:

Experience in an administrative, billing, or support role
Strong organizational and time management skills
High attention to detail and accuracy
Problem-solving mindset with the ability to follow structured processes
Strong communication skills in English

Even better if you have:

Experience with Salesforce and Zendesk
Familiarity with SaaS or subscription-based environments
Additional languages
Interest in technology, retail, or hospitality industries

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Apply About employer

More about this job

Responsibilities

The Billing Support Specialist will resolve customer subscription and invoice inquiries while maintaining accurate account information in CRM systems. They will also collaborate with internal teams to reconcile orders and ensure service level agreements are met.

Requirements

Candidates should have experience in an administrative, billing, or support role with strong organizational and communication skills. Proficiency in Salesforce and Zendesk, along with familiarity with SaaS environments, is considered a strong asset.

Skills

Billing support
Subscription management
Invoice reconciliation
Customer service
CRM systems
Salesforce
Zendesk
Time management
Problem-solving
Communication
Attention to detail
Administrative support
Order processing
Data maintenance

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Employee led networks
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Billing
Subscription
Invoicing
SaaS
CRM
Salesforce
Zendesk
Customer Experience
Reconciliation
Administrative
Support
Hardware returns
SLA
Commerce platform
Retail
Hospitality
Payments
Contracts
Data entry
Problem solving

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