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Jobs in Canada

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Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
Develop business relationships with technology providers, contractors, specialist consultants and other teaming partners that extend HDR’s mining capabilities and market access.
Added 1 min ago
MD
WIC Administrative Assistant - Office & Administrative Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: WIC Administrative Assistant - Office & Administrative Specialist Senior
Added 1 min ago
MD
Office & Admin Specialist Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Office and Administrative Specialist, Senior
Added 1 min ago
TC
IT Asset Specialist
TMC Canada
Montreal, QC
- Full-time
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GH
Senior Proposal & Pursuit Specialist
Gow Hastings Architects
Toronto, ON
- Full-time
We have an immediate opening for a Senior Proposal and Pursuit Specialist to join our Toronto-based, award-winning architecture and interior design studio. We’re on the lookout for a…
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Nurse Practitioner
Sanya’k̓ula
Vancouver, BC
- Full-time
…members as the interdisciplinary health teams making referrals to specialist physicians as…
Added 1 min ago
RC
Sr. Sourcing and Contracts Specialist
Randstad Canada
Burnaby, BC
- $120,000 to $145,000 CAD / year
- Full-time
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Software Solutions Technical Specialist / Spécialiste technique des solutions logicielles
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a Software Solutions Technical Specialist to join our team in Montreal. In this role, you will serve as a subject matter expert for dormakaba's access control and…
Added 1 min ago
KS
Change Management Specialist
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
HR Specialist III – Enterprise Change Management Lead
Added 1 min ago
DC
Technical Support Specialist, Helpdesk
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks,…
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Account Representative (Incented Sales Rep) Directwest
SaskTel
Regina, SK
- Full-time
…digital marketing strategies, but you will also act as a Media Specialist for our clients. Your role will center on designing and selling impactful digital marketing solutions, including…
Added 1 min ago
CC
Automotive HVAC product engineer
Crestline Coach Ltd.
Saskatoon, SK
- Full-time
…Saskatoon. This role will serve as Crestline’s subject-matter specialist for automotive HVAC systems and support HVAC design requirements across multiple vehicle-development…
Added 1 min ago
SB
Event Sales Specialist
Splitsville Bowl
AB · Edmonton, AB
- Full-time
Join Splitsville as a Event Sales Specialist and in return you'll get:
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RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
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Airframe Materials and Process Specialist
Capgemini Engineering
Mirabel, QC
- Full-time
Job Title: Airframe Materials and Process Specialist
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BS
Middleware Specialist / Infrastructure Engineer
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Job-Role/Title: Intermediate Engineering Specialist
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Specialist, Business Development & Events - Calgary
Stikeman Elliott LLP
Calgary, AB
- Full-time
TheStikeman Elliott is seeking a Specialist, Business Development & Events to join our team in Calgary. This role is suited for an individual with three to five years of relevant…
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YA
Bilingual French Inbound Customer Engagement Specialist- Hybrid
Yoh, A Day & Zimmermann Company
Vancouver, BC
- $30 USD / hour
- Contract
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Business Process Owner & General Accounting Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 1 min ago
BS
Customer Operations Representative I
Boston Scientific
Ottawa, ON
- Full-time
The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that…
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Payroll Specialist
Jetson
North Vancouver, BC
- Full-time
We're looking for an experienced Payroll Specialist to own payroll operations across Canada and the United States as part of our Accounting & Finance team. As Jetson's payroll expert,…
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Communications Specialist
Kelly
Toronto, ON
- Contract
We are seeking an experienced Communications Specialist to support executive communications, stakeholder engagement, and strategic content management within a large enterprise environment.…
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Communications Specialist – HIS Renewal – Communications #566-26
Brightshores Health System
Owen Sound, ON
- Full-time
POSITION TITLE: COMMUNICATIONS SPECIALIST – HIS RENEWAL
Added 1 min ago
IP
Inventory and Materials Specialist
InterPro Pipe + Steel
AB · Edmonton, AB
- Full-time
Interpro Pipe & Steel is seeking an Inventory and Materials Specialist to join their team in Edmonton, Alberta. This position reports to the Senior Procurement Manager and is responsible…
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TH
Contact Centre, Bilingual Project Experience Specialist, 12-month contract
The Home Depot Canada
Toronto, ON
- Full-time
The Project Experience Specialist plays a pivotal role in ensuring exceptional project experiences for our customers, internal and external partners. This position focuses on optimizing the…

Lightspeed Commerce, Inc.

Billing Support Specialist

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 29, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products.

You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience.

If you’re organized, proactive, and enjoy solving problems in a fast-paced environment, this role is for you!

What you’ll be doing:

Resolve billing and subscription inquiries from customers and internal teams
Review, consolidate, and reconcile orders, contracts, invoices, and payments
Handle terminations and outstanding payment inquiries
Update and maintain accurate customer account information
Assist in the coordination of hardware returns
Ensure SLAs are met, with a focus on timely and high-quality responses
Document and track customer interactions in CRM systems (Salesforce, Zendesk)
Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues
Flag recurring issues, bugs, or inefficiencies and discuss them with your manager to determine appropriate next steps
Follow established processes and contribute feedback for improvements

What you need to bring:

We're looking for a candidate who has experience with the following:

Experience in an administrative, billing, or support role
Strong organizational and time management skills
High attention to detail and accuracy
Problem-solving mindset with the ability to follow structured processes
Strong communication skills in English

Even better if you have:

Experience with Salesforce and Zendesk
Familiarity with SaaS or subscription-based environments
Additional languages
Interest in technology, retail, or hospitality industries

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Apply About employer

More about this job

Responsibilities

The Billing Support Specialist will resolve customer subscription and invoice inquiries while maintaining accurate account information in CRM systems. They will also collaborate with internal teams to reconcile orders and ensure service level agreements are met.

Requirements

Candidates should have experience in an administrative, billing, or support role with strong organizational and communication skills. Proficiency in Salesforce and Zendesk, along with familiarity with SaaS environments, is considered a strong asset.

Skills

Billing support
Subscription management
Invoice reconciliation
Customer service
CRM systems
Salesforce
Zendesk
Time management
Problem-solving
Communication
Attention to detail
Administrative support
Order processing
Data maintenance

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Employee led networks
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Billing
Subscription
Invoicing
SaaS
CRM
Salesforce
Zendesk
Customer Experience
Reconciliation
Administrative
Support
Hardware returns
SLA
Commerce platform
Retail
Hospitality
Payments
Contracts
Data entry
Problem solving

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