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Added 12 days ago
Senior Cost Controller
Turner & Townsend
Calgary, AB
Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 12 days ago
Systems Engineering Lead
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$150,000 to $190,000 CAD / year
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…transportation infrastructure projects. Experience in requirements management, systems integration, technical assurance, and verification activities is essential, together with the ability…
Added 12 days ago
Senior Cost Controller
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Calgary, AB
Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 12 days ago
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Added 13 days ago
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Added 13 days ago
Manager, Business Compliance
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Added 13 days ago
Customer Enablement Manager
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer…
Added 13 days ago
Customer Enablement Manager (Golf)
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Lightspeed Commerce, Inc.

Customer Enablement Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Experience: 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value.

This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

What you’ll be doing:

Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.
Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.
Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.
Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.
Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.
Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.
Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

How you will be measured on success:

Time to Value (TTV) - Deliver onboarding within target timelines without compromising quality.
Customer Satisfaction (CSAT/NPS) - Ensure clients feel confident, supported, and empowered post-onboarding.
Cross-functional Efficiency - Drive alignment across Sales, Customer Management, and Implementation teams.
Engagement Quality - Maintain organized, insightful data and communications throughout the project lifecycle.

What you need to bring:

3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
Golf industry experience
Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.
Familiarity with POS platforms is highly advantageous.
Technical fluency with integration workflows, data migration, and SaaS ecosystems.
Strong communication, stakeholder management, and problem-solving skills.
Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.
Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)

What will help you be successful in this role:

Polished phone etiquette
Excellent written and verbal communication in English, with the ability to simplify complexity
Familiarity with the Golf industry
Intermediate Excel/Sheets skills for tracking, analysis, and reporting
Strong ability in keeping internal and external stakeholders informed & aligned
Comfort navigating handoffs and escalations with diplomacy & clarity
Knowledge of Mac OS X, iOS and G-Suite

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $74,000 to 82,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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More about this job

Responsibilities

The Customer Enablement Manager will lead the full project lifecycle for new customer implementations, ensuring a seamless transition and rapid time-to-value. They will act as a strategic advisor and project manager, coordinating cross-functional teams to meet onboarding goals and maintain high customer satisfaction.

Requirements

Candidates must have 3-5 years of experience in customer implementation, project management, or consulting within a SaaS or tech-driven B2B environment. A bachelor's degree in Business, Technology, or a related field is required, along with strong technical fluency and stakeholder management skills.

Skills

Project management
Customer onboarding
SaaS
Stakeholder management
Technical fluency
Problem-solving
Communication
Data migration
Integration workflows
POS platforms
ChurnZero
HubSpot
Salesforce
Excel
Strategic advising

Benefits

Flexible work environment
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Life and disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Enablement
Project Management
SaaS
B2B
Onboarding
Implementation
POS
ChurnZero
HubSpot
Salesforce
Integration
Data Migration
Stakeholder Management
Golf Industry
Customer Success
Account Management
Go-live
TTV
CSAT
NPS
Mac OS X
iOS
G-Suite
Excel
Commerce Platform

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