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Added 3 days ago
Principal Product Manager (Professional Services)
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Full-time
The Principal Product Manager (Professional Services) is responsible for the design, development, commercialization, and lifecycle management of a portfolio of packaged Professional…
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Senior Customer Success Manager
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As a Senior Customer Success Manager, you will guide utilities through a deeply intentional, outcome-driven value realization journey. You will take ownership post-implementation,…
Added 4 days ago
Associate/Senior Associate (Manager), Corporate Real Estate (Toronto)
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…the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better…
Added 3 days ago
Customer Success Manager
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Registered Nurse, Medicine, Ridge Meadows Hospital
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Added 4 days ago
Customer Success Manager
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Toronto, ON
$77,600 to $97,000 CAD / year
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Senior Customer Success Manager
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…continuously deriving value from our platform. Acting as the technical voice of Customer Success, you’ll guide clients through implementation, troubleshoot complex issues, and serve as a…
Added 4 days ago
Implementation Consultant, Golf (French required)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Implementation Consultant (Golf) to join our Launch Services team. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's…
Added 4 days ago
Associate/Senior Associate (Manager), Transaction Real Estate (Toronto)
EY
Toronto, ON
…the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better…
Added 4 days ago
Implementation Consultant (Golf)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Implementation Consultant (Golf) to join our Launch Services team in Montreal. Reporting to the Manager, you will be responsible for overseeing the steps of the…
Added 4 days ago
Sales Strategy and Operations Leader
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Finance - Payroll Administrator
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Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
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Oversee the design process, implementation and sustainment of Service Mapping to ensure business applications, services and dependencies are accurately modeled and consumed.
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Service Now Technical Solutions Lead - CSDM, IT Asset & Service Configuration
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Added 5 days ago
Site Administrator - Retail Property (Full-time)
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Financial Services Associate - Full Time
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$60,000 to $64,000 CAD / year
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…identifying and promoting opportunities for Meridian products and services. In this role the Financial Services Advisor will be responsible for meeting and exceeding specific individual and…
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Software Engineer II - 12 mth
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Reporting directly to the Manager, Software Engineering the lntermediate Software Engineer will be required to operate in both team and solo activities. Key activities will involve…

Lightspeed Commerce, Inc.

Implementation Consultant (Golf)

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 16, 2026

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Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Implementation Consultant (Golf) to join our Launch Services team in Montreal. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

What you’ll be doing:

Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
Ensuring customer training is completed throughout onboarding process
Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
Managing your own segment of customers who are working through the onboarding process
Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
Managing the amount of time for customers to move from sales close to the time they’re using the system
Ensuring great customer satisfaction ratings.

What you need to bring:

We’re a team of 15 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

We're looking for a candidate who has experience with the following:

Experience in the Golf Industry or Avid golfer
Experience managing customer expectations using phone and email communication
Experience resource planning and task assignment in a non-supervisory role
Excellent communication skills in French and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even better if you have, but not necessary:

Experience with the retail or hospitality industry
Experience with Hubspot or Salesforce
Experience with ClickUp or ChurnZero

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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More about this job

Responsibilities

The Implementation Consultant oversees the end-to-end customer onboarding process, serving as the primary point of contact. Responsibilities include managing project timelines, coordinating internal resources for hardware and billing setup, and ensuring high customer satisfaction.

Requirements

Candidates should have experience in the golf industry or be an avid golfer, along with proven skills in managing customer expectations and resource planning. Proficiency in both English and French is required for this role.

Skills

Customer onboarding
Project management
Resource planning
Task assignment
Communication
CRM
Hardware installation
Billing cycle management
Payment processing
Golf industry knowledge
Hubspot
Salesforce
ClickUp
ChurnZero

Benefits

Flexible paid time off
Remote work policies
Equity options
Pension plan contributions
Training opportunities
Health and wellness credit
Volunteer time off
Computer purchase program
Enhanced parental leave

Visa sponsorship

Not detected in the job text

Keywords

Implementation Consultant
Launch Services
Onboarding
Golf Technology
CRM
Hubspot
Salesforce
ClickUp
ChurnZero
Project Management
Resource Planning
Customer Success
Hardware Installation
Billing
Payment Processing
Retail
Hospitality
SaaS
Commerce Platform

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