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Lightspeed Commerce, Inc.

Inbound Sales Development Representative - Hospitality

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 2+ years of sales or customer facing experience;
Posting language: English
Posted: Oct 27, 2026

Original job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Sales Development Representative (Hospitality) to join our growing NoAm team! This role is the first point of contact our potential customers have with our sales team. You will be responsible for driving revenue growth by generating and qualifying leads for the sales team. The ideal candidate will have experience generating leads or selling technology-based solutions. If you’re looking to grow your Sales career, then this is the position for you!

What you’ll be doing:

Drive new business growth through qualifying warm inbound leads from marketing generated sources (marketing referrals, quote/demo requests) primarily through telephone and email communication;
Nurture all inbound leads through to qualification for Lightspeed’s inside sales team;
Create a great first impression to our prospects and customers by providing them with a world class experience;
Identify customer needs to determine if Lightspeed solutions would be a good fit;
Manage multiple lead sources, including incoming calls, emails, chats and referrals at a given time;
Manage existing customer database using Salesforce, to ensure all communications are logged and identified;
Work with the Hospitality Sales Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, and quarterly goals;
Handle other duties and responsibilities as defined by management.

What you need to bring:

2+ years of sales or customer facing experience;
Experience in technology (software, mobile or other) – major plus;
Experience in hospitality an asset;
Bilingualism in French and English
Excellent customer service and telephone skills, including strong listening, verbal and written communication;
Autonomous, outgoing, a self-starter;
Tech savvy, but able to understand people who are not;
Being awesome and entrepreneurial.
As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemakerYou’ll enjoy:

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you - all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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More about this job

Responsibilities

Qualify and nurture warm inbound leads from marketing sources through calls, email, chat, and referrals, identifying customer needs and determining whether Lightspeed solutions are a fit. Maintain accurate lead communications in Salesforce, deliver a strong prospect experience, and collaborate with the Hospitality Sales Manager to grow the sales pipeline and meet targets.

Requirements

Candidates need at least two years of sales or customer-facing experience, with technology experience considered a major plus and hospitality experience an asset. The role requires French and English bilingualism, strong customer service and communication skills, autonomy, initiative, and comfort with technology.

Skills

Lead Generation
Lead Qualification
Inbound Sales
Telephone Sales
Email Communication
Customer Service
Active Listening
Verbal Communication
Written Communication
Needs Assessment
Salesforce
Pipeline Development
Technology Sales
Hospitality
French-English Bilingualism
Time Management

Benefits

Flexible Paid Time Off
Remote Work Policies
Equity Options
Pension Plan Contributions
Training Opportunities
Health and Wellness Credit
Volunteer Time Off
Employee Interest Groups and Networks
Social Committees
Sponsored Sports Teams
Computer Purchase Program
Enhanced Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Inbound Sales
Lead Generation
Lead Qualification
Warm Inbound Leads
Marketing Referrals
Quote Requests
Demo Requests
Telephone Communication
Email Communication
Chat
Customer Service
Technology Solutions
Hospitality
Salesforce
Sales Pipeline
Inside Sales
Revenue Growth
French
English
Cloud Commerce
Multichannel Sales
Global Payments
Financial Solutions

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