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Added 1 min ago
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Technicien / Technicienne comptable
TOPRING
Granby, QC
- Full-time
Une formation en comptabilité ou expérience équivalente.
Added 1 min ago
Reporting Analyst
CAA Club Group
Thornhill, ON
…professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working…
Added 1 min ago
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Senior Analyst, Walmart Services
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 1 min ago
Director-Metals and Mining - Precious Metals: Toronto
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 17 mins ago
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Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 17 mins ago
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Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC
- Full-time
This is not a traditional IT Business Analyst position. Hands-on manufacturing, MRP/materials planning and production scheduling experience are essential.
Added 17 mins ago
T
Technicien / Technicienne comptable
Topring
Granby, QC
- Full-time
salaire compétitif variant de 24 $ à 32 $ selon l’expérience (ce salaire inclut
Added 32 mins ago
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Billing & Collection Analyst - (Temporary contract for 13 months)
Newrest
Calgary, AB
- Full-time
At Newrest, we are looking for a Billing & Collection Analyst to join our Finance team. Your primary responsibility will be to lead the billing and collections process, ensuring the…
Added 32 mins ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Vaughan, ON
- Temporary
We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you’ll be the first line of support for end-user IT…
Added 32 mins ago
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Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
The Cybersecurity Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 33 mins ago
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Senior Security Operations Analyst
BRP
Valcourt, QC
- Full-time
The Senior Security Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 47 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 47 mins ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day…
Added 47 mins ago
RI
Service Desk Analyst
Raas Infotek
Mississauga, ON
- Contract
Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
Added 47 mins ago
RI
Service Desk Analyst
Raas Infotek
Mississauga, ON
- Contract
Experience: 5+ years in IT support, with at least 3 years at Level 2.
Added 48 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
Support team in achieving targets relating to Customer Service, Reporting and Onboarding
Added 48 mins ago
NE
Sales Operations Analyst
Nexus Energy Inc.
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
Salary: $60,000 - $80,000 (dependent on experience)
Added 48 mins ago
C
Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cryopak Industries is looking for a Senior Supply Chain Analyst & Planning Lead to support and optimize our manufacturing planning activities, including MRP, materials planning, inventory…
Added 1 hour ago
M
Senior Financial Analyst, GWAM Operations Expenses
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
…Expenses is looking for a highly motivated Senior Financial Analyst to join our team. Reporting to the Director, GWAM Operations Expenses, you will handle financial reporting, budgeting,…
Added 1 hour ago
IC
Part-Time Fraud Analyst
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Part-time
The vacant Part-Time Fraud Analyst role will report to the Leader, Fraud Operations. Fraud Analysts operate in a high-paced team environment, responsible for identifying and mitigating…
Added 1 hour ago
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Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 1 hour ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Minimum of 1 year of experience in an application support, systems analyst, or similar role.
Added 1 hour ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 1 hour ago
Technical Support Analyst I
Scotiabank
Toronto, ON
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Added 1 hour ago
AI
Guidewire P&C Insurance Policy Conversion Analyst Bilingual French-English
Apptoza Inc.
Toronto, ON
- Contract
Role: Guidewire P&C Insurance Policy Conversion Analyst Bilingual French-English

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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