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Added 5 mins ago
Business System Analyst (BFSI)
Capgemini
Toronto, ON
5+ years of experience as a Business Systems Analyst, Data Analyst, or similar role supporting data-driven initiatives.
Added 6 mins ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Vaughan, ON
- Temporary
We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you’ll be the first line of support for end-user IT…
Added 20 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 20 mins ago
R&
IT - Bus Systems Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
5+ years of Business Systems Analyst experience
Added 20 mins ago
IG
Supply Chain Replenishment Analyst
Insight Global
Cambridge, ON
- Contract
Insight Global is seeking a Supply Chain Replenishment Analyst to join a leading Canadian retailer’s dynamic supply chain team on a 6-month contract. This role is essential for managing…
Added 20 mins ago
RI
Service Desk Analyst
Raas Infotek
Mississauga, ON
- Contract
Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Added 20 mins ago
RI
Service Desk Analyst
Raas Infotek
Mississauga, ON
- Contract
Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Added 21 mins ago
C
Senior QA Test Analyst, Assistant Vice President
Citi
Mississauga, ON
- Full-time
The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 21 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
Our Clients & Strategy team covers Business Development, Investor Relations, External Relations, Sustainable Investment and Brand, Marketing & Communications, including Internal…
Added 21 mins ago
OU
Quality Assurance Analyst
ONTARIO UNIVERSITIES APPLICATION CENTRE
Guelph, ON
- Full-time
…Working closely with experienced team members, developers and business stakeholders, you will gain hands-on experience in software testing, defect investigation and quality assurance best…
Added 21 mins ago
NE
Sales Operations Analyst
Nexus Energy Inc.
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
Experience: 1–5 years of experience in sales, business development, data analysis, operations, or a client-facing role.
Added 21 mins ago
NV
HRIS Analyst - Workday
Next Ventures
Montreal, QC
- $80,000 to $120,000 CAD / year
- Full-time
Demonstrated experience gathering business requirements, conducting business analysis, and recommending process improvements.
Added 21 mins ago
IC
Regulatory Capital Compliance Analyst
Infotek Consulting Inc.
Toronto, ON
- $60 to $73 CAD / hour
- Contract
Minimum 5 years of experience in the financial services industry, preferably across multiple business or functional areas.
Added 21 mins ago
C
Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This is a hands-on manufacturing role, combining supply chain analytics, planning, process improvement and team development. This is not a traditional IT Business Analyst position.
Added 21 mins ago
LI
Vulnerability Analyst
LanceSoft, Inc.
Montreal, QC
- Contract
We are seeking an experienced Vulnerability Management Operations Analyst to join our Vulnerability Management Operations team. This role will support enterprise-wide vulnerability…
Added 36 mins ago
D
Analyst, Asset Management
Dream
Saskatoon, SK
- Full-time
…estate financials, have a solid MS Excel background and have experience working with commercial/multi-family investments or asset management. You would be a critical thinker who pays strong…
Added 36 mins ago
M
Senior Financial Analyst, GWAM Operations Expenses
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
…Expenses is looking for a highly motivated Senior Financial Analyst to join our team. Reporting to the Director, GWAM Operations Expenses, you will handle financial reporting, budgeting,…
Added 36 mins ago
IC
Part-Time Fraud Analyst
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Part-time
Bachelor’s degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field. An equivalent combination of education and relevant work experience may…
Added 36 mins ago
LC
System Analyst, Intermediate
Linamar Corporation
Guelph, ON
- Full-time
Must have a minimum of 4+ years prior experience as a System or Business Analyst with strong understanding of system analysis concepts and data flows.
Added 36 mins ago
R
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 51 mins ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 51 mins ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
3-5 years of experience in analytics, business intelligence, or supply chain operations.
Added 51 mins ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 51 mins ago
Technical Support Analyst I
Scotiabank
Toronto, ON
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
Added 51 mins ago
E
Analyst (Scheduler), Project Controls
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
As the Analyst, Project Controls, you will play a key role in supporting the successful delivery of EPCOR Water Services' capital projects and programs. You will provide project controls…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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