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Added 11 mins ago
H
Nurse B - Clinician
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the manager of the COPD program, the nurse clinician: has primary clinical responsibility for the COPD program. Utilizes established criteria to assess and…
Added 11 mins ago
IG
Project Coordinator / Estimator
Infinity Generation Services Inc.
Courtice, ON
- Full-time
Reporting to the Lead Project Manager/Estimator, this position will support projects from estimating and tendering through execution and close-out, with responsibility for project controls,…
Added 11 mins ago
SP
Program Manager, Major Projects.
Spark Power
AB · Edmonton, AB
- Full-time
Acting as the single point of accountability for assigned programs, the Program Manager, Major Projects leads cross-functional and often cross-regional teams, manages client and stakeholder…
Added 11 mins ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
…is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the Director, Data Strategy Enablement and Operations, you will execute the…
Added 11 mins ago
Cloud Adoption Manager
Insight Enterprises, Inc.
Toronto, ON · Montreal, QC
As a Cloud Adoption Manager, you will drive consumption growth and long-term value within our highest-priority client accounts. We will count on you to work closely with a curated portfolio…
Added 11 mins ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and…
Added 11 mins ago
RC
Technical Account Manager/ Client Partner(Digital Transformation)
Royal Cyber Inc.
ON · Ontario, Canada
- Full-time
…Sales Insights) and communicate the benefits of new offering, services, products, features and enhancements aligned to the customer’s goals and…
Added 11 mins ago
SS
Account Manager
Summit Search Group
Calgary, AB
- Full-time
We are looking for a driven, relationship-focused Account Manager to join our growing team in Calgary in a sales focused Recruitment Consultant role.
Added 11 mins ago
PC
ERP Risk, Controls & Security Solutions Manager
PwC Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A career in our Enterprise Technology Risk Solutions practice, within Risk Services, will provide you with the opportunity to assist clients in developing analytics and technology solutions…
Added 11 mins ago
AG
Assistant Manager, Middle Office
Apex Group Ltd
Toronto, ON
- Full-time
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team…
Added 11 mins ago
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Maintenance Manager
Thorens - Executive Search Specialists
Toronto, ON · Etobicoke, ON
- Full-time
Our client is a well-established Canadian food and beverage manufacturer with a strong presence in the North American market. The company specializes in the production and distribution of…
Added 26 mins ago
B
Vice President, Client Documentation Onboarding
BMO
Toronto, ON · FCP
- Full-time
The Vice President, Client Documentation Onboarding is responsible for managing the end-to-end onboarding and documentation process for institutional clients across Capital Markets products…
Added 41 mins ago
T
Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 41 mins ago
2I
Senior Product Manager
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Product Manager – Senior for a 5-month hybrid contract opportunity in Toronto, ON.
Added 41 mins ago
IS
Senior Project Manager - Capital Market
Iris Software Inc.
Toronto, ON
- Contract
Iris's client, one of the Top 5 Bank in Canada is looking to hire a Senior Project Manager - Capital Market for a long-term contract to hire opportunity based in Toronto, ON(Hybrid)
Added 41 mins ago
DR
Senior Platform Software Engineer – Backend
DSI Recruiting
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Our client is seeking a hands-on Senior Platform Software Engineer (Backend) to implement shared cloud-native services and reusable .NET SDKs for a next-generation enterprise application…
Added 41 mins ago
SC
Manager Business Development-Commercial and Corporate Banking
SBI Canada Bank
Toronto, ON
- Full-time
…providing Commercial & Corporate Banking (“CCB”) and retail banking services. In the CCB segment the Bank has grown its book by participating in syndicated loans of mid-market to large…
Added 41 mins ago
MA
Project Expeditor
Manpower Alberta
Calgary, AB
- Contract
Build and maintain strong relationships with all stakeholders including, but not limited to, vendors and key client groups such as; engineering, project team members, project contractors,…
Added 55 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 55 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 55 mins ago
MN
Financial Analyst
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Serpent River First Nation or Sault Ste. Marie, Ontario
- Full-time
…mental wellness and addictions, home and community support services, and health promotion…
Added 56 mins ago
LC
Case Manager, Psychogeriatric_FT-Perm
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Full-time
…Avenue, as well as an additional 28 clients through Hub and Spoke services in the wider community.The program supports clients living independently in the community with support and…
Added 1 hour ago
ZS
Data Governance Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Evaluate and configure governance tooling; define integration patterns with data platforms, ETL/ELT, BI, ticketing, CI/CD and cloud services.
Added 1 hour ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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