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Added 13 mins ago
P
Outbound Product Manager – 12 month contract
PointClickCare
Mississauga, ON
- Contract
The Outbound Product Management team drives the commercialization and market success of PCC’s strategic products and services. The team ensures solutions are effectively positioned,…
Added 13 mins ago
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Canada
- Full-time
The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides…
Added 13 mins ago
MB
Territory Sales Representative - Southwestern Ontario
Muskoka Brewery
Bracebridge, ON · Toronto, ON
- Full-time
Be a strong team contributor to the overall brewery’s drive for success and growth through sharing of sales wins and insights, marketing opportunities and customer feedback.
Added 14 mins ago
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Expert.e en sinistre en responsabilité civile , Pertes Majeures
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
- Full-time
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Added 14 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
This is a relationship-driven role combining senior-level account management, benefits consulting, client retention, and business development. The successful candidate will act as a trusted…
Added 28 mins ago
ScotiaMcLeod Business Development Associate
Scotiabank
Vancouver, BC
…our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and…
Added 28 mins ago
Inside Sales Representative
Berlin Packaging Canada Corporation
Dorval, QC
…-- identify and develop leads, qualify the leads, understand customer needs, develop the value proposition, negotiate and close…
Added 29 mins ago
RH
Office Administrator with prior accounting experience
Robert Half
Calgary, AB
- $50,000 to $65,000 CAD / year
- Full-time
Coordinate customer credit applications, supplier reference requests, and other administrative processes related to account setup and maintenance.
Added 43 mins ago
BDR - Canada - University Graduates (AH-P) (P)
HubSpot
Toronto, ON
✅ Are eager to grow long-term within a sales path–if your focus is split between sales and other paths like customer success, marketing, operations, etc, this role likely won’t be the best…
Added 43 mins ago
MM
Client Relationship Management - Lead Specialist
Marsh McLennan
Montreal, QC
- Full-time
As a Client Relationship Management Lead specialist, you will play a key role in client relationship management for the key clients within Marsh’s Affinity Practice. Marsh helps clients…
Added 43 mins ago
S
Category Growth Specialist, Protein
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Customer Onboarding & Relationship Management: Foster relationships with prospects and manage the onboarding process, transitioning new accounts to the sales force. Maintain accurate…
Added 43 mins ago
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Senior Clinical Account Specialist Ottawa (ON) and Kingston (ON) - Johnson & Johnson MedTech, Electrophysiology
Johnson & Johnson Innovative Medicine
Markham, ON · Ottawa, ON
- Full-time
The Senior Clinical Account Specialist is an experienced clinical and technical leader responsible for providing expert procedural support across the J&J MedTech Electrophysiology…
Added 43 mins ago
J&
Clinical Account Specialist (Toronto, ON) - Johnson & Johnson MedTech, Electrophysiology
Johnson & Johnson Innovative Medicine
Markham, ON · Toronto, ON
- Full-time
Develop a strong understanding of account priorities, customer needs and opportunities for appropriate technology adoption.
Added 43 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- Full-time
Customer service and relationship management: Serve as the dedicated on-site contact; receive and respond to inquiries; understand operational priorities; provide timely updates; and build…
Added 43 mins ago
EC
Profit Centre Manager
EMCO Corporation
Mississauga, ON
- Full-time
Determine targeted customer account potential, establish sales goals for those accounts and hold the sales team accountable for achieving those goals
Added 58 mins ago
Account Manager, Higher Education
D2L
Canada
Account planning: Develop and maintain account plans for your assigned account base. Leading QBRs focused on account strategy and business value in partnership with Customer Success
Added 58 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Kitchener
BDC
Kitchener, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 58 mins ago
AM
Shift Miller (Milling Supervisor)
Ardent Mills
Saskatoon, SK
- Full-time
…to ensure we produce products that meet established quality, customer service, safety, innovation and cost metrics consistent with schedules and policies. You will ensure systems,…
Added 58 mins ago
I
Sales Representative - Mississauga, ON
Intertek
Mississauga, ON
- Full-time
…expectations and helps to clear a path for their product's success. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector…
Added 58 mins ago
AG
Account Manager, Client Engagement & Adoption
Altus Group
Toronto, ON
- Full-time
A role that blends relationship management and commercial impact. This is an opportunity to move beyond traditional account management. You will partner closely with Sales and…
Added 58 mins ago
P
PepsiCo Beverages Part-Time Merchandiser - Kenora
PepsiCo
ON · Kenora, Ontario
- Part-time
- Temporary
Your experience may include customer service. This is a great role for students in all kinds of programs. It’s also a great fit for people who worked successfully with a high degree of…
Added 58 mins ago
IB
CAN Route Service Manager
Interstate Batteries
Edmonton, AB · IBS of Edmonton
- Full-time
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich…
Added 58 mins ago
YI
Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client…
Added 58 mins ago
YI
Client Success Manager - Bilingual (French & English)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
YuJa Inc. is looking for a proactive, results-driven Bilingual Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success,…
Added 59 mins ago
KI
Key Account Manager- Onsite in Markham, ON- Canada (C2C)
KPG99 INC
Markham, ON
- Contract
- A strong delivery, service-delivery, technology consulting, or customer-success leader can be considered even without a formal account-management title, provided the candidate…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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