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Added 6 mins ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
Our team believes the Bank of the future will be driven by customer centricity. By understanding and meeting the needs of our customers, TD Securities will set itself apart as the Bank that…
Added 6 mins ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
Our team believes the Bank of the future will be driven by customer centricity. By understanding and meeting the needs of our customers, TD Securities will set itself apart as the Bank that…
Added 6 mins ago
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Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 6 mins ago
TP
Housing Manager
Trimark People Solutions
Alert Bay, BC
- Full-time
The Housing Manager oversees the Nation's housing portfolio across policy, tenancy, maintenance, renovations, and new construction. This includes managing budgets and funding agreements,…
Added 6 mins ago
WC
Business Development Manager
World Courier
BC · British Columbia, Canada
- Full-time
…needs across various departments and delivering exceptional customer service to foster loyalty and…
Added 6 mins ago
RC
Service Writer at Prairie AG
Reesink Canada
AB · Blackfoot, AB
- Full-time
The Service Writer is the main point of contact for working with the Service Manager and shop on all work orders and administrative duties that support the Service Department. This position…
Added 6 mins ago
CL
Customer Processing Representative, temporary full-time
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 6 mins ago
RL
Associate Manager
Ralph Lauren
Halton Hills, ON
- Full-time
As the Associate Manager, you support the General Manager in the creation of strategic plans, managing the execution of plans to ensure a profitable business. Associate Managers are key…
Added 6 mins ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related…
Added 6 mins ago
ST
Associate - Launch Program
SS&C Technologies
Mississauga, ON
- Full-time
The role begins with a three-week structured in person training program designed to provide a strong foundation for success in the role.
Added 6 mins ago
TB
Accounts Payable Analyst
The Beer Store
Bolton, ON
- Full-time
…partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our business. Across our Retail Stores, Distribution Centres, Draught Services, Customer…
Added 6 mins ago
B
COMMERCIAL ACCOUNT MANAGER, SMALL BUSINESS - Scarborough
BDC
Toronto, ON · Scarborough, ON
- Full-time
We are looking for a Commercial Account Manager, Small Business who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio…
Added 6 mins ago
C
Assistant Store Manager
Claire's
Kelowna, BC
- $21 to $23 USD / hour
- Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 6 mins ago
P&
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
- Full-time
…reliability and performance. The role reports to the Quality Manager, who is responsible to maintain Quality and Conformity in a complex manufacturing…
Added 6 mins ago
P&
Gestionnaire de l'approvisionnement strategique / Strategic Sourcing Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Added 6 mins ago
E
Principal Product Manager, Agent Intelligence
Equinix
Toronto, ON
- Full-time
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and…
Added 6 mins ago
E
Principal Product Manager, Model Customization & Open-Weight Models
Equinix
Toronto, ON
- Full-time
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and…
Added 6 mins ago
RG
Service Manager
R.A. Graham Electrical Contractors
Aurora, ON
- Full-time
…culture where every employee has a meaningful impact on our success. We are seeking an experienced and motivated Service Manager to lead our service division, drive business growth, and…
Added 6 mins ago
RL
Selling Manager
Ralph Lauren
Halton Hills, ON
- Full-time
As a Selling Manager, you will play a crucial role within the Store Leadership team by executing strategic plans to ensure a profitable business in a dynamic and complex environment.…
Added 6 mins ago
WC
Business Development Manager
World Courier
Richmond, BC
- Full-time
…needs across various departments and delivering exceptional customer service to foster loyalty and…
Added 6 mins ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
Identify qualitative trends, recurring issues, service gaps, or process concerns and share observations with the Team Lead, Knowledge Manager, or appropriate service owner.
Added 6 mins ago
C
Assistant Manager
Claire's
Surrey, BC
- $21 to $25 USD / hour
- Full-time
PURPOSE OF JOB: The Role of a Claire’s Assistant Store Manager is to exemplify Customer Engagement and Leadership behaviors essential to our success. Successful Assistant Store Managers…
Added 6 mins ago
T
Customer Experience Associate
TD
Elmira, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 6 mins ago
T
Senior Manager, Operational Resiliency Advisor
TD
Toronto, ON
- Full-time
…well as participate in team events and experiences. The hiring manager will provide more information about how this works for the…
Added 6 mins ago
Group Collections and Commissions Specialist, Senior
Equitable
Waterloo, ON
Join a collaborative and high-performing team where your expertise will directly influence the success of our Group Benefits business. As a Group Collections & Commissions Specialist,…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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