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Added 1 hour ago
R
Senior ServiceNow Developer (App Engine / HRSD)
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior ServiceNow Developer to design, build and deliver ServiceNow solutions across HR Service Delivery, ITSM and employee workflows.
Added 2 hours ago
J
e-Emphasys ERP Techno-Functional Expert
Jobgether
Canada
- $105,000 to $125,000 CAD / year
- Full-time
At least 8 years of experience as an ERP Business Analyst or Functional Consultant.
Added 3 hours ago
GC
Lead, Vegetation (Ecologist)
Glencore Canada
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
…dynamics, ecological succession, ecosystem recovery, survey design, reclamation science, and the interpretation of ecological, spatial, and monitoring data. You will apply this knowledge to…
Added 6 hours ago
AS
SAP PI/PO Integration Developer
Apex Systems
Mississauga, ON
- $95 to $96 CAD / hour
- Contract
…integrations within a complex enterprise SAP environment. The consultant will focus on the design, configuration, development, and support of integrations connecting SAP applications and…
Added 6 hours ago
NC
Principal Transportation Planner (Market and Office Leader)
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $180,000 to $250,000 CAD / year
- Full-time
…diverse stakeholders, deliver compelling presentations, and design frameworks that guide…
Added 6 hours ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
Added 6 hours ago
EC
Intermediate Management Consultant
Elevate Consulting Inc.
Edmonton, AB · Victoria, BC
- $85,000 to $105,000 CAD / year
Support the design and facilitation of interviews, workshops and stakeholder discussions.
Added 6 hours ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
…multidisciplinary construction background, a solid understanding of consultant responsibilities, and the ability to lead and mentor inspection teams while coordinating effectively with…
Added 6 hours ago
RB
Project Consultant, Building Enclosure
RDH Building Science
Burnaby, BC
- Full-time
The Project Consultant, Building Enclosure role requires technical knowledge in building science, building envelope design, and building enclosure construction principles. This role focuses…
Added 6 hours ago
SI
Architect
Synectics Inc.
Langley (District), BC · Langley, BC
- $70,000 to $95,000 CAD / year
- Full-time
We are seeking an experienced Architect to join a dynamic, collaborative, and award-winning architectural design team specializing in residential projects throughout the Greater Vancouver…
Added 6 hours ago
A
Architectural Project Coordinator
AECOM
Ottawa, ON
- $65,000 to $85,000 CAD / year
- Full-time
Support project administration activities, including change management, invoicing, forecasting, and consultant coordination.
Added 7 hours ago
B
Development Associate, Residential Real Estate Development
Broccolini
Toronto, ON
- Full-time
…development: you will gain broad exposure to acquisitions, financing, design, construction, and asset management within a single role. As part of our team, you’ll contribute to delivering…
Added 7 hours ago
T
Project Manager, Buildings & Construction (Contract)
Tiree
Ottawa, ON
- Full-time
…projects for clients in Ottawa, Ontario, from early planning and design through construction and closeout. You will act as a trusted advisor to clients, keeping projects on track across…
Added 7 hours ago
Solution Architect, D365 Customer Engagement
Long View Systems
Calgary, AB · AB · Vancouver, BC · Toronto, ON
Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/ Dynamics 365…
Added 7 hours ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
…incident and problem management, project contribution including design, planning and execution, and continuous improvement through advanced planning and on-going prioritization, for a large…
Added 7 hours ago
Tunnels Engineering Internship - 2027
Mott MacDonald
Toronto, ON
…build your technical skills while developing the mindset of a consultant; contributing to meaningful work, collaborating to achieve better outcomes, and growing with support every step of…
Added 7 hours ago
WS
Junior/Intermediate Structural Design Engineer
Weiler Smith Bowers Consulting Engineers
Burnaby, BC
- Full-time
…thrive. We are currently seeking a Junior/Intermediate Structural Design Engineer who is driven, optimistic, and ready to embrace the challenges of a fast-paced, highly technical setting.…
Added 7 hours ago
TC
Project Manager | Construction
Turner Construction | Canada
Toronto, ON
- Full-time
Participate in preconstruction activities including design reviews, tendering, bid levelling and reviews, award meetings and project launch.
Added 8 hours ago
RI
Dynamics BC 365 Techno-Functional Expert
Raas Infotek
Canada
- Contract
…covers requirements gathering, process analysis, functional design, configuration validation, testing, data migration, training, and production support, and support technically…
Added 8 hours ago
G
Lead, Vegetation (Ecologist)
Glencore
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
…dynamics, ecological succession, ecosystem recovery, survey design, reclamation science, and the interpretation of ecological, spatial, and monitoring data. You will apply this knowledge to…
Added 8 hours ago
C
Application Consultant
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC’s Foreign Exchange (FX) technology team. As the Application Consultant, you’ll be responsible for providing investigation and second level support on client issues,…
Added 8 hours ago
AS
Sr. UX Writer / Content Designer
Alquemy Search & Consulting
Vancouver, BC
- $55 to $58 CAD / hour
- Contract
Design, test, and maintain reusable AI skills - instructions, reference materials, and workflows
Added 8 hours ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
A consultant’s responsibilities span the following:
Added 8 hours ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
A consultant’s responsibilities span the following:
Added 8 hours ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
…incident and problem management, project contribution including design, planning and execution, and continuous improvement through advanced planning and on-going prioritization, for a large…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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