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Added 1 min ago
AO
Director, Language & Learning/Directeur(trice), Langues et apprentissage – Affichage
Assembly of First Nations
Ottawa, ON
- Full-time
The Assembly of First Nations (AFN) is seeking an experienced Director to lead the Language and Learning sector and build, develop, and motivate the team to successfully achieve the Branch…
Added 1 min ago
GT
Technical Procurement Specialist
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
Lead procurement for projects and large multi-year programs by obtaining quotes for specialized items, create purchase requests, generate and update purchase orders, and identify shortages…
Added 1 min ago
WF
Director, Children and Families Services
Waycobah First Nation
Whycocomagh, NS
- Full-time
…advancing the wellbeing of families through effective program delivery and…
Added 1 min ago
A
Principal MCP/AI Developer
Autodesk
Toronto, ON · ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Lead the design and delivery of large, cross-team initiatives that span multiple products and services; influence and align teams across the Visualization Solutions Org.
Added 1 min ago
M
Manager, Enterprise Risk - Internal Audit & Controls
MNP
Winnipeg, MB
- Full-time
Lead the proposal, planning and delivery of enterprise risk services engagements with a focus on risk management & internal audit services across a range of industries
Added 16 mins ago
VC
Co-Regional Medical Director, Quality and Safety
Vancouver Coastal Health
Vancouver, BC
- Full-time
Providing leadership for the implementation of the Quality Plan, ensuring quality and patient safety principles are embedded in clinical decision-making and care delivery.
Added 16 mins ago
AC
Manager, Tax / Directeur(trice), Fiscalité
ACCA Careers
Bathurst, NB
- Full-time
Lead multiple client facing engagement teams responsible for the completion of tax engagements
Added 16 mins ago
SP
Program Manager, Major Projects.
Spark Power
AB · Edmonton, AB
- Full-time
…Major Projects. is accountable for the successful end-to-end delivery of Spark Power's largest and most complex programs and projects, spanning both high voltage and low voltage electrical…
Added 16 mins ago
A
Senior Project Manager
ATCO
Calgary, AB
- Full-time
Ability to lead continuous improvement initiatives that enhance project delivery performance and organizational capability.
Added 16 mins ago
Senior Estimator, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…evaluation through definition, sanction, execution readiness and…
Added 16 mins ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
…Operations, Risk, Finance, and Technology teams, the incumbent will lead requirements discovery, process optimization, target-state design, and solution delivery for complex front-to-back…
Added 16 mins ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
The Canadian Banking Analytics, Personalization & Innovation team is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the…
Added 16 mins ago
Provincia GSAR Lead (Program Admin Officer 4)
The Government of Nova Scotia
Dartmouth, NS
…Agency’s mission is to create a Centre of Excellence in the delivery of public safety communications, dispatch, and related technologies across Nova Scotia and Atlantic…
Added 16 mins ago
E
Manager, Project Delivery
EPCOR
Edmonton, AB
- Full-time
We are hiring multiple full-time permanent Manager, Project Delivery positions across EPCOR's water and wastewater operations in Edmonton, Alberta. These opportunities support a variety of…
Added 16 mins ago
S
Senior Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
…private-sector clients. As part of the Urban Water Resources Water Delivery Team, you will serve as a senior technical resource for sanitary, stormwater, combined sewer, drainage, and water…
Added 16 mins ago
S
Urban Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
…private-sector clients. As part of the Urban Water Resources Water Delivery Team, you will contribute to the assessment and management of sanitary, stormwater, combined sewer, drainage, and…
Added 16 mins ago
HL
Warehouse Operations Supervisor, 2nd Shift (evenings)
High Liner Foods
Lunenburg, NS
- Full-time
Co-ordinate safe efficient delivery of materials to the production floor using Highliners WMS. (Warehouse management system).
Added 16 mins ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and…
Added 16 mins ago
SI
Salesforce Data Cloud Consultant
Smart IT Frame LLC
Toronto, ON
- Contract
Collaborate with crossfunctional teams to ensure successful delivery and adoption
Added 16 mins ago
A
Lead Electrical Designer
Airswift
Calgary, AB
- Contract
The Lead Electrical Designer will be responsible for providing technical direction and hands on design expertise while overseeing the quality, consistency, and timely delivery of electrical…
Added 16 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 16 mins ago
AI
Adobe CDP Architect
Aptino, Inc.
Vancouver, BC
- $65 to $70 CAD / hour
- Contract
We are looking for an experienced Adobe CDP Architect to lead a customer data and journey transformation program for a leading Canadian utility client.
Added 16 mins ago
TC
API QE Lead
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 16 mins ago
IS
Native App Developer
Iris Software Inc.
Toronto, ON
- Contract
Lead the transformation of mobile applications from hybrid web/native architecture to fully native iOS and Android platforms.
Added 16 mins ago
MI
Executive Director / Direction générale
MR5 InnovAction Solutions Inc.
Moncton, NB
- Full-time
…Reporting to a community-based Board of Directors, you will lead staff and day-to-day operations, serve as the organization’s chief fundraiser and public representative, and guide the…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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