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Added 1 min ago
CM
Project Control Manager
Cooper Moss Rutland
Canada
- Full-time
Establish and maintain effective Earned Value Management System (EVMS) practices, ensuring accurate data, reporting and compliance.
Added 1 min ago
CM
Project Planner - Nuclear
Cooper Moss Rutland
Canada
- Full-time
We use our in-house capability matrix to clearly track your progression and identify development areas, working alongside your line manager and mentors to support your growth.
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Support Team Lead
Minga
Kelowna, BC
- Full-time
This is a player-coach role. You still work tickets, especially complex and escalated ones, and you lead by example on quality. You have clear authority to make day-to-day calls on…
Added 1 min ago
AG
Gestionnaire de projets, Solutions médias
Adelphi Group
Montreal, QC
- Full-time
Our expertise lies in understanding our customers' needs and challenges, and in constantly adapting to them. We build unique media strategies by leveraging data and insights to determine…
Added 1 min ago
Customer Support Manager - Toronto
Volvo Group
Saint-Eustache, QC
Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
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Managing Director & Head, Credit and Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Own the PM data and reporting technology roadmap to establish a common fact base.
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Data Scientist
BMO
Toronto, ON · BMOPLACE
- Full-time
Responsibilities: Uses advanced analytical algorithms and technologies (e.g. machine learning, deep learning, artificial intelligence) to mine and analyze large sets of structured and…
Added 1 min ago
Renewable Power Senior Engineer
Hatch
Mississauga, ON
…interested in the integration of Utility Scale Solar PV, wind, and BESS, to work as part of the eGRID team. Reporting to the Global Lead, Renewable Power and Energy Storage, you will…
Added 17 mins ago
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ISO 20022 Product Manager
BMO
Toronto, ON · YNG
- Full-time
Richer payment data and transparency: Converts structured ISO 20022 data into client value by improving payment information, remittance detail, status visibility, reporting, reconciliation,…
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Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Supports the execution of accurate and efficient cyclical reporting processes for regulatory and management information and note disclosure in financial statements to internal and external…
Added 17 mins ago
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Quality Engineer
Fresenius Medical Care
Richmond Hill, ON
- Full-time
Reporting to the Head of Quality, the Quality Engineer is responsible for day-to-day execution of the CAPA, nonconformance (NC) and change control processes at the Richmond Hill site. The…
Added 17 mins ago
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Facilities Coordinator
Fidelity Canada
Toronto, ON
- Full-time
Support facilities projects, reporting, workspace utilization initiatives, and process improvements.
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Manager, PUDO Pricing & Monetization
eBay
Toronto, ON
- Full-time
Build reusable analytical tools and automated reporting that allow the team to evaluate pricing and adoption decisions quickly without creating a large analytics support layer
Added 17 mins ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
The Manager will work closely with Finance, FP&A, Information Technology, operational leaders and system owners to ensure that reliable, timely and appropriately structured data is…
Added 32 mins ago
A
Engineering Manager, Reactor Engineering
AtkinsRéalis
Pickering, ON
- Full-time
Reporting to the Director of Engineering Services, the Engineering Manager, Reactor Engineering is responsible for the execution and technical leadership of engineering services in support…
Added 32 mins ago
SI
Manager, Health & Safety
Saputo Inc.
Port Coquitlam, BC
- Full-time
Influence change through comprehensive risk assessments and safety data analysis and proactively review and execute safety programs
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VC
Co-Regional Medical Director, Quality and Safety
Vancouver Coastal Health
Vancouver, BC
- Part-time
Reporting directly to the Vice President, Medicine and Academic Affairs, the Co-Regional Medical Director, Quality and Safety (RMDs) provide senior medical leadership for clinical quality,…
Added 32 mins ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
o Follow and implement all Behaviour Support Plans including completion of data collection, set up environment and
Added 32 mins ago
C
Bilingual Communications Coordinator (*1 Year Contract*)
CAPREIT
Toronto, ON
- Other
CAPREIT is seeking a proactive, detail-oriented and adaptable bilingual communications professional to provide cross-functional support across the Strategic Resident Experience and…
Added 32 mins ago
T&
Senior Risk Manager
Turner & Townsend
Ottawa, ON
- Full-time
An experienced Senior Risk Manager with a minimum of 10 years of post-graduate experience, including at least 5 years dedicated to program and project risk management on large, complex…
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Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
Deloitte
Toronto, ON
- Full-time
Design and implement automated and agentic actuarial workflows for reserving and pricing, from data ingestion through diagnostics, reconciliation, and reporting, using proprietary and…
Added 32 mins ago
AS
Technical Manager – EAF Steelmaking
Algoma Steel Inc.
Sault Ste. Marie, ON
- Full-time
Reporting to the General Manager, Steelmaking, the Technical Manager leads the technical function for Algoma’s electric arc furnace (EAF) steelmaking and refining operations. The Technical…
Added 32 mins ago
SI
Advertising Specialist
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
Reporting to the Manager of Digital Marketing, this position is responsible for planning, executing, and optimizing paid advertising campaigns across traditional and digital media channels…
Added 47 mins ago
T
Senior Manager, Analytics and Insights
TD
Toronto, ON
- Full-time
University/College education, with focus on Data and Business Analytics, Finance, Commerce, Business, Statistics and Mathematics (having already obtained or working towards a professional…
Added 47 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
Lead daily operational tasks, ensuring timely and accurate data validation, data entry, reconciliation, and reporting.

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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