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Added 5 mins ago
L
Branch Manager - Office 1705
LendDirect
North Vancouver, BC
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 5 mins ago
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Vice President, Client Documentation Onboarding
BMO
Toronto, ON · FCP
- Full-time
7-12+ years of experience in Capital Markets documentation, client onboarding, legal documentation, institutional relationship management, or a related financial services discipline.
Added 19 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. Marys, ON
As a Bakery Manager, you’ll play a key role in delivering an exceptional shopping experience by leading the daily operations of our Bakery Department. You’ll oversee merchandising, product…
Added 19 mins ago
TG
Jr. Security Analyst Student Intern
TMX Group
Toronto, ON
- $22 to $26 CAD / hour
- Full-time
This role reports to: Manager, Identity and Access Management
Added 19 mins ago
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Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 20 mins ago
AC
Manager, Tax
ACCA Careers
Stratford, PE
- Full-time
Make an impact with our Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted advisor,…
Added 20 mins ago
IS
Senior Project Manager - Capital Market
Iris Software Inc.
Toronto, ON
- Contract
Iris's client, one of the Top 5 Bank in Canada is looking to hire a Senior Project Manager - Capital Market for a long-term contract to hire opportunity based in Toronto, ON(Hybrid)
Added 20 mins ago
SC
Manager Business Development-Commercial and Corporate Banking
SBI Canada Bank
Toronto, ON
- Full-time
Job Title- Manager/Senior Manager, Business Development -Commercial and Corporate Banking
Added 20 mins ago
AC
Senior Manager, Assurance and Accounting - Audit
ACCA Careers
Vancouver, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 20 mins ago
NF
Senior Manager, Sales & Procurement Finance
Nature Fresh Farms
Leamington, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are currently looking to fill a full-time, permanent position for a Senior Manager, Sales & Procurement Finance in our Accounting Department at our Leamington office.
Added 34 mins ago
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IT Project Manager
Citi
Mississauga, ON
- Full-time
The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge…
Added 34 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Added 34 mins ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Added 34 mins ago
MN
Financial Analyst
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Serpent River First Nation or Sault Ste. Marie, Ontario
- Full-time
Chartered Professional Accountant designation or Certified Aboriginal Financial Manager (CAFM) certification would be considered an asset.
Added 49 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 49 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 49 mins ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
A key responsibility of the role is supporting the Manager in the administration and oversight of cyber security vendor agreements, ensuring compliance with contractual obligations, service…
Added 49 mins ago
TO
Financial Sales Manager II Target
Top of Virginia Regional Chamber
Winchester, ON
- Full-time
As a Financial Sales Manager at First Citizens Bank your role will be primarily focused on outbound calling activities to generate new business opportunities and may occasionally partner…
Added 49 mins ago
Accounts Payable Analyst
Brewers Retail Inc
Bolton, ON
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 49 mins ago
Program Clerk (Clerk 3)
The Government of Nova Scotia
New Glasgow, NS
Under the general supervision of the Program Manager, the Program Clerk contributes to the efficient delivery of confidential programs offered by Housing Services by providing a range of…
Added 1 hour ago
W
Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
…top-rated* investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top Growing Companies**. With more than $55 billion in assets under administration and…
Added 1 hour ago
FC
Project Engineer
Flatiron Construction Corp
Edmonton, AB
- Other
Ready to drive financial accuracy and project success? As a Project Engineer, you will track and analyze cost data, ensuring our projects stay on budget. Your expertise in resource…
Added 1 hour ago
HF
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
- Full-time
…executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a Manager and Director. Every Investor Services Supervisor will…
Added 1 hour ago
OO
Director
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
…and/or locations within the Office of the Superintendent of Financial Institutions (OSFI), which may vary according to the position being…
Added 1 hour ago
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON
The Senior Manager, Integrated Campaign Marketing plays a pivotal leadership role in driving Questrade Financial Group’s brand awareness, equity, and client acquisition through the…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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