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Added 1 min ago
NA
Project Administrator/ Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
Courtright, ON
- Full-time
Reporting to the Project Manager, the Project Administrator/Coordinator is an integral part of the project team, responsible for a wide variety of administration and coordination duties.…
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Assistant Rooms Operations Manager
Marriott
Vancouver, BC
- Full-time
Operates all department equipment as necessary and reporting malfunctions.
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Manager, Enterprise Risk - Internal Audit & Controls
MNP
Winnipeg, MB
- Full-time
Make an impact with our Enterprise Risk - Internal Audit & Controls team as a Manager. This diverse team of professionals utilizes leading-edge industry knowledge to assist clients in…
Added 1 min ago
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Analyst, Asset Management
Dream
Saskatoon, SK
- Full-time
…throughout the project cycle, including completing market research, financial analysis and assisting in the creation of reports, presentations and business plans that will deliver…
Added 1 min ago
Business Operations Manager
Cooke Inc.
Stellarton, NS
We are looking for an experienced Business Operations Manager to join our team in Stellarton, Nova Scotia. Reporting to the Senior Vice President of Global Logistics and Transportation,…
Added 16 mins ago
AC
Manager, Tax / Directeur(trice), Fiscalité
ACCA Careers
Bathurst, NB
- Full-time
Make an impact with our Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted advisor,…
Added 16 mins ago
SP
Program Manager, Major Projects.
Spark Power
AB · Edmonton, AB
- Full-time
Acting as the single point of accountability for assigned programs, the Program Manager, Major Projects leads cross-functional and often cross-regional teams, manages client and stakeholder…
Added 16 mins ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 16 mins ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
…is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the Director, Data Strategy Enablement and Operations, you will execute the…
Added 16 mins ago
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Full Time Asset Protection Associate - Security License Required.
Walmart
Chatham-Kent, ON
- Full-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…
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Analyst (Scheduler), Project Controls
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
…resource demands, and driving successful project outcomes. While reporting to the Manager, Embedded Engineering, you will work closely with the EPCOR Water Services Project Controls team…
Added 16 mins ago
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Manager, Project Delivery
EPCOR
Edmonton, AB
- Full-time
We are hiring multiple full-time permanent Manager, Project Delivery positions across EPCOR's water and wastewater operations in Edmonton, Alberta. These opportunities support a variety of…
Added 16 mins ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and…
Added 16 mins ago
VB
Senior Tax Manager
Vaco by Highspring
Burnaby, BC
- $130,000 to $170,000 CAD / year
- Full-time
A high‑growth global technology company is seeking a Senior Tax Manager to report to the VP, Tax. This role will help execute the organization’s global tax strategy, compliance, and…
Added 16 mins ago
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Office Manager
Hays
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Strong knowledge of budgeting, forecasting, project management, and financial reporting.
Added 31 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Halifax, NS
- Full-time
Pharmacy Manager, Registered Pharmacy Technician
Added 31 mins ago
LC
Director, Pharmacy Ops
Loblaw Companies Limited
Halifax, NS
- Full-time
Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management
Added 31 mins ago
R(
Assistant Store Manager (Contract - 12 months) - SmartCentre Halifax
Reitmans (Canada) Ltée/Ltd
Halifax, NS
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 31 mins ago
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Vice President, Client Documentation Onboarding
BMO
Toronto, ON · FCP
- Full-time
Provide regular reporting on onboarding pipeline activity, documentation status, and key performance metrics.
Added 46 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. Marys, ON
As a Bakery Manager, you’ll play a key role in delivering an exceptional shopping experience by leading the daily operations of our Bakery Department. You’ll oversee merchandising, product…
Added 46 mins ago
TG
Jr. Security Analyst Student Intern
TMX Group
Toronto, ON
- $22 to $26 CAD / hour
- Full-time
This role reports to: Manager, Identity and Access Management
Added 46 mins ago
WG
Assistant Project Manager - Water Treatment
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
Track project expenditures and workforce requirements to ensure financial profitability.
Added 46 mins ago
WG
Assistant Project Manager - Dewatering
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
…projects safely, on time and within budget. The Assistant Project Manager plays a pivotal role in achieving this goal, with a focus on project documentation, safety compliance, scheduling…
Added 46 mins ago
AC
Manager, Tax
ACCA Careers
Stratford, PE
- Full-time
Make an impact with our Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted advisor,…
Added 46 mins ago
IS
Senior Project Manager - Capital Market
Iris Software Inc.
Toronto, ON
- Contract
Manage 1-2 project work streams reporting into a Program Manager

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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