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Added 14 mins ago
FS
Marketing Operations & Content Specialist
Friendly Senior Living
Medicine Hat, AB
- Full-time
S3 Group is looking for a creative, organized, and motivated Marketing Operations & Content Specialist to join our marketing team.
Added 29 mins ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 29 mins ago
SS
Program Coordinator
Summit Search Group
Winnipeg, MB
- $60,000 to $69,000 CAD / year
- Full-time
…hour of the day. The position is based at the Waverley Street office, Monday to Friday, with frequent time in homes and the community. It includes weekday evening response to critical…
Added 59 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 59 mins ago
MG
Western Canada Compliance Manager
MISTRAS Group
Calgary, AB
- Full-time
…OHS and environmental programs across Western Canadian field operations and facilities . Ensure full alignment with provincial OHS legislation, federal laws, and client-specific…
Added 2 hours ago
CC
Head of Sales
Citation Canada
Toronto, ON
- Full-time
We are looking for a Head of Sales to lead the existing Canadian new business sales function, owning revenue delivery and the end-to-end sales funnel, while partnering with Marketing to…
Added 3 hours ago
LL
Transportation Supervisor (Night Shift)
Lineage Logistics
Winnipeg, MB
- Full-time
As a Transportation Supervisor, you will lead a small, dedicated team to ensure the efficient daily operations of pick-ups and deliveries while playing a critical role in representing our…
Added 3 hours ago
BT
Customer Service Assistant - Mississauga Office
Bison Transport
Mississauga, ON
- Full-time
Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
Added 3 hours ago
M
Coordonnateur(trice) exécutif et administratif / Executive & Administrative Coordinator
Merck
Kirkland, QC
- Full-time
Added 3 hours ago
CU
General Counsel & University Secretary
Capilano University
North Vancouver, BC
- Full-time
…mitigation strategies to protect the University's interests, operations, and…
Added 3 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
Lead Front of House and service execution, ensuring strong floor presence and guest engagement
Added 4 hours ago
AA
Spécialiste des Systèmes d'Atterrissage / Landing Systems Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…survenant à la d’Assemblage Final, aux Essais en Vol et lors des opérations En…
Added 4 hours ago
AA
Expert en ingénierie d'intégration des moteurs / Engine Integration Engineering Expert
Airbus Aircraft
Montreal, QC
- Full-time
Added 4 hours ago
F
Warehouse Associate (PM)
Factor_
Calgary, AB
- Full-time
…care and attention to detail. Reporting to the Warehouse Team Lead and/or Supervisor, you will be expected to maintain a high level of accuracy and efficiency in your work, while also…
Added 4 hours ago
C
Machine Tube Forming Operator
Cleaver-Brooks
Stratford, ON
- Full-time
Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features. Negligible or no exposure.
Added 5 hours ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Optimize procurement, lead times, inventory levels, Bills of Materials and material availability to support fleet operations and maintenance while minimizing costs and shortages.
Added 5 hours ago
T
Chief Operating Officer
Trioworld
Ajax, ON
- Full-time
…Company has a strong market position in the US and Canada. Head office is in Ajax, Ontario, Canada and our first US manufacturing facility is open in Brownsburg,…
Added 5 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Added 5 hours ago
ZI
Logistics Manager - - Geely Auto
Zeekr International
ON · Ontario, Canada
- $78,364 to $178,630 CAD / year
- Full-time
- Lead international vehicle shipping and domestic logistics operations, including port handling, vehicle processing, warehousing, transportation and dealer deliveries.
Added 5 hours ago
TA
Automotive Sales Manager
Trotman Auto Group
Comox, BC
- Full-time
If you’re looking for an opportunity where you can take ownership, lead from the front, and have the potential to earn $100,000–$200,000+, this could be the opportunity you’ve been waiting…
Added 5 hours ago
C
Assistant Supervisor Track Maintenance-CA
CN
Grande Prairie, AB
- Full-time
Lead engineering operations as outlined in CN's operating plan
Added 5 hours ago
GS
Staff Site Reliability Engineer, Application
Guidewire Software
Toronto, ON
- Full-time
Toil Elimination & Automation: Champion the transition from manual operations to "Operations as Code." You will lead the development of automated runbooks, self-healing systems, and…
Added 6 hours ago
L
Accountant | contract until August 4, 2028
lululemon
Vancouver, BC
- Full-time
The Payroll & Operations Accounting team is significant to the Company by ensuring accurate accounting of payroll and operations for lululemon store support centre, retail stores and other…
Added 6 hours ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
Demonstrated ability to build strong partnerships with Cemetery Operations, Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
Added 6 hours ago
U
Distribution Supervisor II
UPS
Burlington, ON
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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