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Added 9 mins ago
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IT Project Manager
Citi
Mississauga, ON
- Full-time
…foster knowledge sharing across teams, and support PM support operations to deliver timely, high-quality service. Continuously enhance expertise in emerging technologies and collaborate…
Added 9 mins ago
MN
Financial Analyst
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Serpent River First Nation or Sault Ste. Marie, Ontario
- Full-time
…prepares spreadsheets and analysis that is useful for both operations and reporting obligations. The Financial Analyst will work closely and in collaboration with other financial staff at…
Added 9 mins ago
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Project Accountant
Amico
Mississauga, ON
- Full-time
The Project Accountant will play a key role in supporting financial and management reporting in a project-based environment. This role involves handling day-to-day project-based financial…
Added 9 mins ago
CG
Part Time - Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Surrey, BC
- Part-time
Support day-to-day operations and contribute to team success
Added 24 mins ago
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Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 24 mins ago
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Facility Manager III
BGIS
Montreal, QC
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 24 mins ago
DO
Program and Finance Assistant
District of Nipissing Social Services Administration Board
North Bay, ON
- Full-time
Added 24 mins ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
Division & Section: Toronto Cyber Security, Cyber Operations
Added 24 mins ago
EP
Controller
Elby Professional Recruitment
Thorold, ON
- $120,000 to $140,000 CAD / year
- Full-time
In this role, you will serve as a trusted internal control anchor, managing day-to-day accounting operations, overseeing full-cycle balance sheet reconciliations, and driving impactful…
Added 24 mins ago
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Operations Officer I - Bilingual
Robertson & Company Ltd.
Montréal-Ouest, QC
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 24 mins ago
TO
Financial Sales Manager II Target
Top of Virginia Regional Chamber
Winchester, ON
- Full-time
…associates in a boutique business branch location, overseeing office operations with the support of an operations…
Added 24 mins ago
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Senior Director of Finance & Operations
BoomerangFX
Mississauga, ON
- $135,000 to $150,000 CAD / year
- Full-time
A Canadian CPA designation and hands-on experience leading finance and operations for a PE-backed SaaS company scaling ARR from $5 million to $50 million are mandatory. Only applicants…
Added 24 mins ago
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Financial Operations Analyst, Payments
Metrolinx
Canada
- Full-time
PRESTO Finance Operations office is seeking an Analyst to perform a variety of tasks and processes including generating settlement funds, calculating settlement fees, and managing various…
Added 24 mins ago
PL
Senior Global Payroll Specialist
PartnerRE Ltd.
Toronto, ON
- $102,533 to $125,318 CAD / year
As the Senior Global Payroll Specialist, you will play a critical role in supporting PartnerRe’s global payroll operations across multiple countries, primarily in North America, Europe, and…
Added 24 mins ago
Student Accounts Officer
University of Guelph
Guelph, ON
…providers, students, and families to support effective financial operations, exceptional customer service, and the stewardship of significant institutional…
Added 24 mins ago
Completions Technician
ARC Resources Ltd.
Calgary, AB
Manage data for Notice of Operations, frac and flare permits, Directive 83 pre and post frac requirements, daily reports and treatment summaries, perforation, frac, and fluid data, and…
Added 24 mins ago
National Accounts Financial Consultant
Scotiabank
Ottawa, ON
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 24 mins ago
Client Service Administrator - Prince George, BC.
Demant Group
Prince George, BC
Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
Added 39 mins ago
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Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Senior Manager, Operations Account Services & Support, The Operations Assistant will support our Wealth Advisors and associates to ensure quality control of documents and…
Added 54 mins ago
LK
Interim Vice President, Finance / Controller
LHH Knightsbridge
Toronto, ON
- Contract
Our client is a large, complex Canadian organization with significant operations across Canada and the United States. They are seeking an experienced Interim Vice President, Finance /…
Added 54 mins ago
RD
Business Analyst (Mortgage)
Randstad Digital
Toronto, ON
- Contract
…and/or Commercial Mortgages to bridge the gap between business operations and technical delivery teams. In this role, you will be responsible for eliciting, analyzing, and documenting…
Added 54 mins ago
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Office Administrator
IICRC
Grande Prairie, AB
- Full-time
…detail-oriented Office Administrator to support daily office operations and help ensure an exceptional customer experience throughout the restoration…
Added 54 mins ago
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Stripe Revenue & Payments Analyst
BoomerangFX
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
Minimum 5 years experience in managing payment operations, revenue reconciliation, subscription billing, and accounts receivable with strong attention to detail. Skilled in reconciling…
Added 54 mins ago
RI
Varicent Developer (IBM Cognos)
RP Inc.
Toronto, ON
- Contract
Ability to translate business requirements into technical specifications, with experience supporting sales operations, finance, or revenue teams on compensation-related initiatives.
Added 1 hour ago
LS
FP&A Analyst Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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