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Added 11 mins ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 11 mins ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 11 mins ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 11 mins ago
Technical Support Analyst I
Scotiabank
Toronto, ON
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of…
Added 11 mins ago
E
Analyst (Scheduler), Project Controls
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
As the Analyst, Project Controls, you will play a key role in supporting the successful delivery of EPCOR Water Services' capital projects and programs. You will provide project controls…
Added 11 mins ago
AL
Inventory and Quality Analyst Specialist
ADLI Logistics
Brampton, ON
- Full-time
Role Description The Inventory and Quality Analyst Specialist is a full-time, on-site role based in Brampton, ON. This role is to own inventory accuracy, analyze inventory trends,…
Added 11 mins ago
AG
Assistant Manager, Middle Office
Apex Group Ltd
Toronto, ON
- Full-time
Business Analyst for our Middle Office team supporting a major hedge fund client. A hybrid role partnering with clients, ops, and technology, delivering projects and enhancements while…
Added 41 mins ago
TG
Jr. Security Analyst Student Intern
TMX Group
Toronto, ON
- $22 to $26 CAD / hour
- Full-time
…for an enthusiastic, motivated Junior Information Security Analyst Student Intern to join our Information Security Office for a 4-month winter term. In this role, you will collaborate…
Added 41 mins ago
CA
FX Application Support Analyst / Analyste en support applicatif FX
Crédit Agricole CIB
Montreal, QC
- Full-time
Perform proactive system health monitoring using enterprise tools to detect and resolve technical anomalies before business impact occurs
Added 41 mins ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
Reporting to the Director, Cybersecurity, the Manager, Cybersecurity Operations is responsible to manage and administer the day-to-day work of the IT Security Analysts, IT Security…
Added 41 mins ago
HR
Talent Acquisition Assistant
Halifax Regional Municipality
Halifax, NS
- $47,290 to $61,200 CAD / year
- Full-time
Reviews internal candidate applications for unionized positions awarded by seniority and verifies seniority hours with HR Analyst.
Added 41 mins ago
D
Business Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Senior Business Analyst to support the MPW Replatform initiative. The ideal candidate will have strong Business Analysis experience, excellent stakeholder…
Added 56 mins ago
C
IT Project Manager
Citi
Mississauga, ON
- Full-time
Relationship Manager providing governance, advisory, and PMO support for assigned Lines of Business (LOBs) or Enterprise Work Effort to ensure adherence to project management standards,…
Added 56 mins ago
MN
Financial Analyst
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Serpent River First Nation or Sault Ste. Marie, Ontario
- Full-time
As an integral member of the finance team at Maamwesying, the Financial Analyst is a good problem solver who works collaboratively with a range of individuals at all levels and prepares…
Added 56 mins ago
CG
Part Time - Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Surrey, BC
- Part-time
We’re looking for a part-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Surrey location (10362 King George Hwy. #120, Surrey, BC, V3T 2W5) This…
Added 1 hour ago
IG
Tier 2 Security Analyst - SOC
Insight Global
Mississauga, ON
- $40 to $50 CAD / hour
- Contract
Microsoft SC-200 (Security Operations Analyst)
Added 1 hour ago
M
Financial Operations Analyst, Payments
Metrolinx
Canada
- Full-time
PRESTO Finance Operations office is seeking an Analyst to perform a variety of tasks and processes including generating settlement funds, calculating settlement fees, and managing various…
Added 1 hour ago
OS
Vulnerability Management Operations Analyst
Open Systems Technologies
Montreal, QC
- Contract
Vulnerability Management Operations Analyst are required to deal with increasing demand brought on by the advent of frontier model vulnerability scanning.
Added 1 hour ago
RD
Business Analyst (Mortgage)
Randstad Digital
Toronto, ON
- Contract
We are seeking an experienced Business Analyst with deep domain expertise in Residential and/or Commercial Mortgages to bridge the gap between business operations and technical delivery…
Added 1 hour ago
LS
FP&A Analyst Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.
Added 2 hours ago
V
Finance Business & Data Analyst
Vertage
Montreal, QC
- Contract
We are seeking a Finance Business & Data Analyst to join the Financial Data Office (FDO) team. The ideal candidate will have strong expertise in SQL development, data quality management,…
Added 4 hours ago
NT
FX Application Support Analyst / Analyste en support applicatif FX
Nöord Technologies
Montreal, QC
- Contract
…strong growth, we are actively seeking a FX Application Support…
Added 6 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 6 hours ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.
Added 6 hours ago
RB
Senior Configuration Analyst
Royal Bank of Canada
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Access to a variety of job opportunities across business and geographies

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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