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Added 1 min ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Successful completion may lead to an early employment offer upon graduation.
Added 1 min ago
E
Braze Lead Developer
EXL
ON · Ontario, Canada
- Full-time
We are seeking a hands-on Braze Lead Developer to build, integrate, and scale Braze solutions for enterprise clients. You will lead a team of developers while remaining deeply hands-on:…
Added 1 min ago
OT
Business Development Manager
Olympia Tile+Stone Inc.
Toronto, ON
- $60,000 CAD / year
- Full-time
…Sales, Marketing, R&D, and Production, you will help shape product strategies, develop competitive pricing approaches, and support the successful introduction of new products. This…
Added 1 min ago
S
Clerical Associate (SecurTek Tech Support)
SaskTel
Yorkton, SK
- Full-time
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 1 min ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Role Summary: We are seeking a highly skilled and forward-thinking Lead QA Engineer to guide our global QA efforts while introducing and embedding AI-based tools and intelligent automation…
Added 1 min ago
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Sous Chef
Factor_
Mississauga, ON
- Full-time
…will play a key role in delivering a consistently outstanding product to our weekly customers while rapidly scaling this new…
Added 1 min ago
WC
Senior Analyst, Business Analysis and Insights
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Mississauga, ON
- Full-time
…include preparing category-level analysis and collaborating with product teams to create automated…
Added 1 min ago
OT
Architectural Quality Inspector
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Lead and support the development, review, implementation, and continuous improvement of Architectural Inspection and Test Plans (ITPs).
Added 1 min ago
Y
Marketing Events Specialist - Brand Ambassador
YuJa
Toronto, ON · North York, ON
- $65,000 CAD / year
- Full-time
…and conference initiatives. This role will drive engagement, lead generation, and brand presence through virtual and in-person events. The ideal candidate is confident in front of the…
Added 1 min ago
F
Sous Chef
Factor_
Mississauga, ON
- Full-time
…will play a key role in delivering a consistently outstanding product to our weekly customers while rapidly scaling this new…
Added 1 min ago
MP
IT Director, Application Development & Support
Michael Page
Markham, ON
- $140,000 to $180,000 CAD / year
- Full-time
Lead application development, quality engineering, integrations, support, and operational teams.
Added 1 min ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…This role handles counter, phone, and email sales, including product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to…
Added 1 min ago
IT
Business Development Representative
Intelex Technologies ULC
Toronto, ON
- Full-time
Have a technical understanding of and ability to articulate and demonstrate Intelex’s product line and value proposition
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IP
Manager - Coating Technologies & Development
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Calgary, AB
- Full-time
…scheduling, equipment readiness, process control, quality, product and process development, and continuous improvement. The Manager – Coatings & Development works closely with Engineering,…
Added 1 min ago
Senior Product Specialist - Personal Lines
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON · Hybrid - Canada, ON
Lead the analysis and implementation of product and rate reviews to ensure that our products are competitive.
Added 1 min ago
Machine Learning Infrastructure Researcher
Lightmatter
Toronto, ON
…photonics at your fingertips. This role will work closely with our product, solutions architecture, and engineering teams to generate impactful performance analysis, create high-performance…
Added 1 min ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Cobourg, ON · Coburg, ON
- $17.95 to $18.25 CAD / hour
- Part-time
- Contract
Setting up attractive product displays and arrange products following detailed planograms, ensuring product visibility and brand representation are optimized.
Added 1 min ago
C
Lead QA Engineer
COSMO
Remote, Canada
- $95,000 to $130,000 CAD / year
- Full-time
- Remote
Role Summary: We are seeking a highly skilled and forward-thinking Lead QA Engineer to guide our global QA efforts while introducing and embedding AI-based tools and intelligent automation…
Added 1 min ago
M
Intermediate Guidewire PolicyCenter Developer
Maarut
Quebec, QC
- Contract
…professionals at this level on site covers feature updates by product, technical documentation and participation in code reviews. Configuration and integration both remain…
Added 17 mins ago
T
Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and…
Added 17 mins ago
T
AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
Lead portfolio planning, forecasting, reporting and performance management. Develop driver-based forecasts and scenarios, explain variances, and translate risks and opportunities into…
Added 17 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 17 mins ago
I
District Manager CAN
Indochino
Vancouver, BC
- Full-time
Lead district-wide sales strategies, promotions, and initiatives that align with company objectives and reflect local Canadian market conditions.
Added 17 mins ago
TG
Junior Cybersecurity Operations Analyst Intern
TMX Group
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
…innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 17 mins ago
AC
Senior Presales Solutions Architect, AWS
Adastra Corporation
Markham, ON
- Full-time
Act as the lead technical voice on AWS opportunities from qualification through to signature, working alongside sales, alliances, and delivery leadership.

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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