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Added 10 mins ago
TE
Facility Reliability & Integrity (FRI) Planner
TC Energy
Calgary, AB
- Full-time
Working across FR&I technical functions, Engineering, Operations, Commercial Operations, Long Term Portfolio Planning, Portfolio Enablement, Finance, Work Management, and project execution…
Added 10 mins ago
ME
Full Stack Engineer
Morson Edge (Canada)
Oshawa, ON · Greater Oshawa Metropolitan Area
- Contract
…business needs into technical solutions. It focuses on improving system quality through coding standards and peer reviews, promoting engineering excellence, and refining development…
Added 10 mins ago
LA
Senior Electrical Systems Modeling & Controls Engineer
Litens Automotive Group
Concord, ON
- Full-time
…innovative and highly respected company specializing in powertrain system engineering and component supply. Our history includes numerous achievements, many of which have been recognized…
Added 10 mins ago
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Business Analyst
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Toronto, ON · Greater Toronto Area, Canada
- Contract
Support transformation initiatives, platform replatforming, system migration, and business process optimization projects.
Added 40 mins ago
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FPV Drone Builder
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- Contract
…collaborate with instructors and technical staff to ensure platforms meet training requirements and comply with safety and regulatory guidelines. This is an on-site role based in Ottawa,…
Added 40 mins ago
2I
Sr. Developer - React/.net/Azure
2iSolutions Inc.
Oshawa, ON
- $90 to $95 CAD / hour
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…business needs into technical solutions. It focuses on improving system quality through coding standards and peer reviews, promoting engineering excellence, and refining development…
Added 40 mins ago
A
Data Analytics Lead
Altis
Markham, ON
- $110,000 to $125,000 CAD / year
- Full-time
…sector, is seeking a Senior Data Engineer / Senior BI / Analytics Engineering Lead to design, build, and optimize scalable data solutions that support business intelligence, reporting, and…
Added 40 mins ago
Completions Technician
ARC Resources Ltd.
Calgary, AB
…energy strengthens our resilience in the evolving global energy system, and enables ARC to create value for our people, shareholders, stakeholders and…
Added 1 hour ago
RD
Business Analyst (Mortgage)
Randstad Digital
Toronto, ON
- Contract
You will work closely with Mortgage Product Owners, Underwriters, Risk & Credit Officers, Loan Operations, and Engineering squads to modernize lending platforms, automate operational…
Added 1 hour ago
S
Lead Infrastructure Software Developer
Scrawlr
Vancouver, BC
- Full-time
…oversight. This role combines deep technical execution with system-level thinking and team influence. The ideal candidate will be a proactive problem-solver, a systems thinker, and a…
Added 1 hour ago
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Varicent Developer (IBM Cognos)
RP Inc.
Toronto, ON
- Contract
…and performance analytics. The role involves troubleshooting system issues, optimizing existing Varicent workflows, performing data validation and testing, and ensuring accurate and timely…
Added 1 hour ago
BI
Pega Lead System Architect
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Pega Lead System Architect is responsible for the end-to-end architecture, technical design, development governance, and successful implementation of enterprise applications built on…
Added 1 hour ago
OO
Director
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
Due to weekly system maintenance, Workday will be unavailable for 3 hours every Friday from 11pm to Saturday 2am EST.
Added 1 hour ago
System Control Centre Trainer
Elexicon Energy Inc.
Ajax, ON
Reporting to the SCC Supervisor, the Trainer will own curriculum design and delivery for the SCC System Operator Apprentice training program, acting as the primary point of contact for…
Added 1 hour ago
System Control Centre - Dispatcher (2 Openings)
Elexicon Energy Inc.
Ajax, ON
The System Control Centre Dispatcher plays a critical front-line role in ensuring the safe, reliable, and timely delivery of electrical service to customers. The position operates in a 24/7…
Added 1 hour ago
LS
FP&A Analyst Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Added 2 hours ago
IA
Writer
IMP Aerospace & Defence
Halifax, NS
- Full-time
Research engineering drawings, technical specifications, equipment catalogues and other source data as required.
Added 2 hours ago
MA
Software Engineer
Milya AI
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…responsibilities include implementing new features, optimizing system performance, writing clean and testable code, and collaborating with product, AI, and design teams to deliver reliable,…
Added 3 hours ago
Senior Android Infrastructure Software Developer
Google
Waterloo, ON
…including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and…
Added 4 hours ago
MM
Oliver Wyman - Senior Lead AI Developer
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Toronto, ON · Montreal, QC
- Full-time
Proficiency in LLM system design, including prompt engineering, context and token management, structured output, fine-tuning tradeoffs, and cost/latency optimization
Added 5 hours ago
OI
Functional IT Analyst/BA
Orion Innovation (formerly Sryas)
Montréal-Ouest, QC
- Full-time
Discover the proprietary platforms we built to help organizations accelerate outcomes.
Added 5 hours ago
MI
Sr. Specialist Enterprise Solution Architect (m|w|x)
Magna International
Aurora, ON
- Full-time
…applications, data, integration, infrastructure, and cloud platforms, with future readiness in…
Added 6 hours ago
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Senior AI and Agentic Developer
Accenture
Toronto, ON
- Full-time
…integrate and customize LLMs with enterprise systems, APIs and data platforms so clients can move from prototypes to measurable business…
Added 7 hours ago
J
Content Strategist - 12 Month Contract
Jobgether
Canada
- $57,000 to $80,000 CAD / year
- Contract
…of digital learning solutions. Working closely with product, engineering, UX, and international teams, you will ensure content remains accurate, consistent, and aligned with user needs. You…
Added 7 hours ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…enterprise, shoulder to shoulder with their teams, to make complex AI platforms work in real, messy organizational environments. You own outcomes: time-to-value, adoption, reliability, and…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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