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Added 10 mins ago
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Application & Systems Operations Delivery Lead
Nutrien
Saskatoon, SK
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 10 mins ago
AI
Business Systems Analyst (API Integration)
Aptino, Inc.
ON · Ontario, Canada
- Contract
We're Hiring: Business Systems Analyst (API Integration)
Added 10 mins ago
SQ
Business Data Analyst
Sunlife Québec
Montreal, QC
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 10 mins ago
MP
Senior Bilingual Telephony Analyst (English/French)
Michael Page
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
As a Senior Bilingual Telephony Analyst, you will be responsible for overseeing and optimizing operational technology systems to support the property sector. Based in Mississauga, this role…
Added 10 mins ago
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Business System Analyst
eTeam
Laval, QC
- $38 to $42 CAD / hour
- Contract
The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and…
Added 10 mins ago
A
Data Quality Analyst
Affinity
Burnaby, BC
- Contract
On behalf of our public-sector client, Affinity is seeking a Data Quality Analyst. The Data Quality Analyst is expected to work alongside the Data Governance Analyst and business SMEs, with…
Added 10 mins ago
PR
Corporate Planning & Financial Analyst
Parex Resources
Calgary, AB
- Full-time
…Lead Corporate Planning. The Corporate Planning & Financial Analyst role contributes directly to building on Parex’s success by providing insights that drive optimal business decisions.…
Added 10 mins ago
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2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
RBC
Toronto, ON
- Full-time
…a track record of outstanding academic achievement, proven technical and analytical skills and a diversity of extracurricular activities. Other essential qualities we look for include…
Added 26 mins ago
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 26 mins ago
TG
Junior Cybersecurity Operations Analyst Intern
TMX Group
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
…Information Security Office as a Junior Cybersecurity Operations Analyst Intern. In this role, you will collaborate closely with our Security Operations Center (SOC) team, playing a vital…
Added 26 mins ago
SL
Business Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 26 mins ago
SL
Security Platform Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The Security Platform Analyst is a key member of the security operations that run the operational services that align to the security technology supporting the overall Information Security…
Added 40 mins ago
TI
Payroll Specialist ( SAP)
TekStaff IT Solutions
Toronto, ON
- Contract
1) 3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
Added 40 mins ago
ZS
Technical Business Analyst
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Added 40 mins ago
LI
Cyber Security Specialist
LanceSoft, Inc.
Montreal, QC
- Contract
Responsibilities: Vulnerability Management Operations Analyst are required to deal with increasing demand brought on by the advent of frontier model vulnerability scanning. The candidate…
Added 40 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
8)Articulate complex technical issues with both Technical teams and Business users
Added 40 mins ago
CC
Bilingual Child Protection Analyst - Cybertip.ca
Canadian Centre for Child Protection Inc.
Winnipeg, MB
- Full-time
…to join our team as a full time Bilingual Child Protection…
Added 40 mins ago
MR
Network Analyst/ Mississauga
Motion Recruitment
Mississauga, ON
- Contract
An opportunity is available for an experienced Network Analyst to join a large-scale enterprise technology environment within the financial services sector. This role focuses on network…
Added 40 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
5+ years of experience as a Value Stream Owner, Product Manager, Technical Product owner, or Senior Business Systems Analyst
Added 1 hour ago
N
Application & Systems Operations Delivery Lead
Nutrien
Calgary, AB
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 1 hour ago
DC
Business Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
The Data Governance Business Analyst plays a critical role in developing, implementing, and maintaining the organization’s data governance program. This position focuses on establishing a…
Added 1 hour ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Provide technical leadership and troubleshooting to Manufacturing Technicians as their primary resource.
Added 1 hour ago
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Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
…arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners,…
Added 1 hour ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
…security and DevSecOps expertise and thrive on partnering with technical teams to strengthen security and manage…

Limelight Software

FP&A Analyst Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for an FP&A Analyst Customer Success Manager with a strong financial modeling background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage customer relationships and product adoption by leading check-ins, demos, training, and FP&A guidance, while coordinating support and resolving issues. Monitor customer health, support renewals and account expansion, prepare quotes and proposals, and relay customer needs across internal teams.

Requirements

Requires 5+ years of relevant experience and hands-on expertise in FP&A, financial systems, or finance consulting, including budgeting, forecasting, financial modeling, variance analysis, and management reporting. Candidates should be effective relationship builders and presenters, organized across multiple accounts, and confident coordinating teams and preparing customer recommendations and proposals.

Skills

Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Customer Success
Product Adoption
Software Demonstrations And Training
Renewal Management
Account Growth
Proposal Preparation
Customer Support Coordination
Cross-Functional Collaboration
Financial Systems

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Financial Planning And Analysis
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Management Reporting
Workforce Planning
Revenue Planning
Expense Planning
Scenario Analysis
Financial Systems
B2B SaaS
FP&A Software
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
CRM Platforms
Customer Support Ticketing Systems
Product Usage Reporting
Customer Success
Account Management
Renewals
Customer Retention
Account Expansion
Product Adoption
Customer Health

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