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Added 8 mins ago
MO
March Break Camp - Lead Camp Instructor
Municipality of Clarington
Courtice, ON
- $21.29 to $21.98 CAD / hour
- Internship
Demonstrated experience providing excellent customer service.
Added 8 mins ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Toronto, ON
- Full-time
…growth, profitability, operational excellence, and exceptional customer…
Added 8 mins ago
MT
Class 1 P&D Tractor Driver - $2,500 Sign-On Bonus
Midland Transport
Corner Brook, NL
- Full-time
Manage time, pick, receive packages, and ensure accurate and timely delivery service to our client’s customer base. Enthusiastic, great attitude and exceptional customer service skills are…
Added 8 mins ago
S
Account Executive
SamSearch
Canada
- Full-time
Our team will support your pipeline, you’ll focus on understanding customer needs, delivering compelling demos, and turning qualified opportunities into customers.
Added 8 mins ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Montreal, QC
- Full-time
Lead commercial evaluations and negotiations, partnering closely with technical experts to align specifications, manage risks, and secure competitive, high‑quality solutions that meet…
Added 8 mins ago
IP
Soudeur / Welder
Integrated Power Services
Quebec, QC
- $28 to $40 CAD / hour
- Full-time
Minimum de 6 mois d’expérience dans le domaine manufacturier.
Added 8 mins ago
SP
Program Manager, Major Projects.
Spark Power ⚡
AB · Edmonton, AB
- Full-time
Lead project teams (internal staff, subcontractors, and vendors) through all phases of the project lifecycle: initiation, planning, execution, monitoring/control, and closeout.
Added 8 mins ago
JH
Restaurant Manager - Quick Service Restaurant
JRoss Hospitality Recruiters
Campbell River, BC
- Full-time
Great restaurants don't just happen. They're built by leaders who care about their people, take pride in their operations, and understand that every guest experience matters.
Added 8 mins ago
TD
Arborist Foreperson
The Davey Tree Expert Company
Bracebridge, ON
- Full-time
As a Foreperson you will lead a team to various job sites throughout the week, ensuring the job is done right, on time and safely. You will be a subject matter expert providing guidance to…
Added 8 mins ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Oakville, ON
- Full-time
Lead commercial evaluations and negotiations, partnering closely with technical experts to align specifications, manage risks, and secure competitive, high‑quality solutions that meet…
Added 8 mins ago
TD
Arborist Foreperson
The Davey Tree Expert Company
Tecumseh, ON
- Full-time
As a Foreperson you will lead a team to various job sites throughout the week, ensuring the job is done right, on time and safely. You will be a subject matter expert providing guidance to…
Added 8 mins ago
AC
AVP IT Delivery
Aviva Canada
Markham, ON
- Full-time
We are looking for a highly motivated AVP, IT Delivery Lead who possesses both business and technical savvy. The selected candidate will support the team and work to achieve results within…
Added 8 mins ago
OW
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman
Toronto, ON
- Full-time
Knowledge and in-depth experience with customer research techniques (interviews, surveys, focus groups, etc.).
Added 8 mins ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Markham, ON
- Full-time
…growth, profitability, operational excellence, and exceptional customer…
Added 8 mins ago
L
Product Technical Lead (SAP FICO)
LCBO
Toronto, ON
- Full-time
Reporting to the IT Product Owner, you will lead solution design, architecture, and strategic business alignment across SAP S/4HANA Finance and Controlling (FICO), with exposure to Concur,…
Added 8 mins ago
GI
Sales Representative
Grimco, Inc.
Burnaby, BC
- $58,000 to $63,000 CAD / year
- Full-time
Customer Experience: Deliver positive, solution-focused service across the entire sales process - from quote or order entry through delivery and follow-up, ensuring consistency across all…
Added 8 mins ago
WM
Commercial Plumber (3rd Year Apprentice to Journeyperson)
Wiehler Mechanical Ltd
Calgary, AB
- Full-time
Earn $35.00–$55.00 per hour, depending on your apprenticeship level, skills and experience. You’ll also get health and dental benefits, a matching RRSP, a tool program, and a steady…
Added 8 mins ago
JR
Area Manager - Kitchen Supply/Housewares
JRoss Retail Recruiters
Vancouver, BC
- Full-time
A well-established premium kitchenware and housewares brand is looking for an experienced Area Manager to lead three retail locations across the Vancouver market. Known for quality,…
Added 8 mins ago
B
Senior Software Developer
Botpress
Montreal, QC
- Full-time
Lead the design, development, testing, and deployment of customer-impacting features
Added 8 mins ago
JD
Tactical Sales Specialist
John Deere
Grimsby, ON
- Full-time
The salary range reflects the company’s base pay across Canada. Actual salary depends on factors including but not limited to skills, experience and education.
Added 8 mins ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
…additional details and let us know if you have the skills and experience we are looking for by submitting your…
Added 8 mins ago
Bulk Packaging Operator T1
Factors Group of Nutritional Companies
Kelowna, BC
…equipment? We would love to hear from you especially if you have experience packaging…
Added 8 mins ago
Engineer, Test Equipment
Redlen Technologies Inc.
Saanichton, BC
Lead root cause investigations and implement corrective actions for product and test-related issues.
Added 8 mins ago
ST
Scientist, Cell Line Development
STEMCELL Technologies
Vancouver, BC · Canada - BC, Vancouver, Station St, Onsite
- Full-time
STEMCELL Technologies is seeking a Scientist, Cell Line Development, to be the technical lead for our induced Pluripotent Stem Cell (iPSC) Platform laboratory, providing expert scientific…
Added 8 mins ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
New Westminster, BC
- Full-time
…Coordinator is responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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