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Added 8 mins ago
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Produce Manager (Chappelle Food Store) - North Central Co-op
Co-op
AB · Edmonton, AB
- Full-time
We invite applications for the position of Produce Manager to join our team at our Chappelle Food Store located in Edmonton, AB. Open availability is required.
Added 8 mins ago
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Manager, Assurance and Accounting
MNP
Orangeville, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 8 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 8 mins ago
TH
Plumbing/Electrical Sales Associate: Part Time - COUNTRY HILLS
The Home Depot
Burnaby, BC
- Part-time
Added 8 mins ago
TH
Hardware Sales Associate Full-Time - 7102 Thunder Bay
The Home Depot
Thunder Bay, ON
- Full-time
Added 8 mins ago
TH
Hardware Sales Associate: Part Time - SQUAMISH
The Home Depot
Squamish, BC
- Part-time
Added 8 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Trois-Rivières, QC
Relevant to the Manager, Community Relations based in Quebec, the Senior Advisor, Community Relations is responsible for managing relationships with stakeholders across Trois-Rivières and…
Added 8 mins ago
Territory Sales Manager, East Central SK
UPL
SK · Field, Sask
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Collaborative approach to client and stakeholder engagement.
Added 8 mins ago
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Senior Project Manager
Stantec
Toronto, ON
- Full-time
Collaborative approach to client and stakeholder engagement.
Added 8 mins ago
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Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 8 mins ago
Underground Maintenance Supervisor
BHP
Canada
…reflects our long-term commitment to sustainability, community engagement, and economic…
Added 8 mins ago
I
Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 8 mins ago
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Digital Marketing Manager
Livingston International
Toronto, ON
- Full-time
As our Digital Marketing Manager, your core focus will be on building a predictable and scalable pipeline.
Added 23 mins ago
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Branch Manager
RBC
Medicine Hat, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 23 mins ago
SC
Financial Advisor - Coventry Hills
Servus Credit Union
Calgary, AB
- Full-time
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized…
Added 23 mins ago
VC
icebreaker: Supervisor - Kitsilano
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will…
Added 23 mins ago
S
Assistant Department Manager, Restaurant
Save-On-Foods
Saskatoon, SK · Brighton - Saskatoon SK
- Full-time
We are hiring for an Assistant Department Manager, Restaurant at our Brighton location in Saskatoon, SK.
Added 23 mins ago
I
icebreaker: Supervisor - Kitsilano
icebreaker
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will…
Added 23 mins ago
HR
Registered Nurse, 11 East & West Inpatient Surgery
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Location: Humber River Health, Wilson SiteLabour Group: ONAReporting Relationship: Manager, Inpatient Surgery 11 East & WestHourly Rate: $41.15-$58.98
Added 23 mins ago
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Assistant Store Manager - Hazeldean Mall
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 37 mins ago
TE
Project Manager, Reliability Execution
TC Energy
Airdrie, AB · Calgary, AB
- Full-time
As a Project Manager, Reliability Execution, you will be a key contributor to the management of complex facility maintenance work, supporting the reliable operation and continuous…
Added 37 mins ago
24 - Comprehensive Health Promotion - HPS - CUPE
Windsor-Essex County Health Unit
Windsor, ON
…reduce inequities. Through research, analysis, and strategic engagement, this role drives initiatives that strengthen community capacity and support the goals of the Ontario Public Health…
Added 37 mins ago
Manager HOPE Program
360°kids
Markham, ON
The Manager of HOPE Program oversees all aspects of the HOPE program. Duties include: managing the day-to-day operations (e.g. provision of recreation, community supports, outreach, etc.);…
Added 37 mins ago
Service Coordinator
GWL Realty Advisors
Toronto, ON
…and janitorial teams in collaboration with the Maintenance…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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