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Added 7 mins ago
SQ
Bilingual ADP Sales Manager
Sunlife Québec
Quebec, QC
- Full-time
In this role, you will lead, coach and develop a team of advisors, helping them build confidence, strengthen sales capabilities and deliver meaningful outcomes for clients. Through…
Added 7 mins ago
TC
Culinary Management | Kitchen Manager | Assistant Kitchen Manager
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- Full-time
…and positions you for seamless advancement when the path to growth presents itself. Because we continue to expand, we are actively recruiting talent for current openings as well as building…
Added 7 mins ago
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…experienced community therapy team, a professional practice lead, and a committed manager. This is an excellent opportunity for a respiratory therapist who values autonomy, variety,…
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Client Implementation Lead- EN
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- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
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Associate Director, Liquidity & Funding Product Owner
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Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.
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Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
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Director, Cash Management
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- Full-time
Lead the compilation of cash flow forecasts for funding and intraday collateral needs, demonstrating capabilities to forecast key intraday liquidity risk items for large time-sensitive…
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Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
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Proven success in business growth, as well as establishing community and client relationships
Added 37 mins ago
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Network & Telecom Analyst II
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Lead troubleshooting and resolution of complex network and telecom issues.
Added 52 mins ago
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Director, Cash Management
Royal Bank of Canada
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Lead the compilation of cash flow forecasts for funding and intraday collateral needs, demonstrating capabilities to forecast key intraday liquidity risk items for large time-sensitive…
Added 52 mins ago
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Senior Relationship Manager, Commercial Financial Services
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Montreal, QC
- Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 52 mins ago
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Branch Manager
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- Full-time
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
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Associate Director, Liquidity & Funding Product Owner
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the vision, strategy, and development of liquidity/funding management products within the Funding, Liquidity & Payment Services portfolio.
Added 1 hour ago
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Head of Enterprise Marketing - Canada
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- Full-time
Based on the US East Coast or in Montreal, you report to the VP Marketing in Paris. This is a player-coach role: you lead a team of three (an ABM / Campaign Manager, a field marketer in…
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Lead Mechanical Engineer
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Assistant Manager
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Regina, SK
- Full-time
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Added 1 hour ago
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Communication & Social Media Specialist - VIE Contract
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Ongoing development - access dedicated optometry support consultants and annual continuing education opportunities for professional growth
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Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 2 hours ago
VM
Student BDR
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Toronto, ON · Greater Toronto Area, Canada
- Internship
Over the past couple of years, we've focused on developing a high-performing team built around discipline, accountability, leadership, and personal growth.
Added 2 hours ago
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Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
You will also support the professional growth of other developers through mentorship, collaboration, and constructive code reviews.
Added 2 hours ago
HM
Cardiac Surgery
Health Match BC
New Westminster, BC
- Full-time
…2 South Cardiac Surgery Step-Down Unit (2 South), you will lead an inter-disciplinary team providing the post-operative management of all cardiac surgery patients. You will have an…
Added 2 hours ago
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Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead rapid experimentation at pace: drive ambiguous business problems to working production systems in days or weeks across complex enterprise environments through hands-on prototyping,…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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