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BS
SERVICE TECHNICIAN - BRITISH COLUMBIA
BVGlazing Systems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Report daily to Service Manager using daily work logs, deficiency tracking software, email and order databases.
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NC
Housekeeper - Permanent Part Time ( 12 Hours Biweekly ) Days
Northwood Care
Halifax, NS
- Part-time
Reporting to the Manager, Environmental Services the Housekeeper performs cleaning duties while helping to support and provide a safe working environment.
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NC
Housekeeper - Permanent Part Time ( 32 Hours Biweekly ) Evenings
Northwood Care
Halifax, NS
- Part-time
Reporting to the Manager, Environmental Services the Housekeeper performs cleaning duties while helping to support and provide a safe working environment.
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AP
Client Services Administrator
Accounting Plus Financial Services Inc.
Vaughan, ON
- Full-time
…day-to-day office operations running smoothly under our Office…
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NC
Dietary Aide - Term ( 6 months) Full Time - Days (84 Hours Biweekly) Float (
Northwood Care
Halifax, NS
- Full-time
Reporting to the Manager of Food and Nutrition Services, the Dietary Aide provides quality meal service for the residents, special functions and special occasions at various sites.
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TP
Night Attendant, NWC
Trimark People Solutions
Alert Bay, BC
- Full-time
Respond to and address minor disturbances and to contact the A&D counsellor and/or manager to respond to major crisis.
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Product Manager
Artika
Montreal, QC
- Full-time
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | Water Tech
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, you will plan, organize, supervise, and control project execution activities, including installation work oversight and client follow-up. You…
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Software Developer - Cloud Platform
Nakisa
Montreal, QC
- Full-time
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CG
Pharmacist - Permanent Part-Time (2026-234)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
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MS
Project Manager
ML6 Search + Talent Advisory
Saskatoon, SK
- Full-time
Our client, a well-established global manufacturing company, is seeking a Project Manager to support capital projects and operational improvements at one of its manufacturing facilities.
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E3
Operations Manager
Environmental 360 Solutions
Sudbury, ON · Greater Sudbury, ON
- $80,000 to $90,000 CAD / year
- Full-time
· Work with site superintendents and fleet manager to oversee schedule and review daily equipment resources to ensure daily requirements are being met.
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Department Manager, Hourly
RONA
Sherwood Park, AB
- Full-time
Carry out merchandising duties according to the Store Manager’s directions
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TI
Solutions Architect
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Partner with the project manager to translate architecture deliverables into sequenced activities,
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Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
Okta is looking for an entrepreneurial, data-driven Nonprofit GTM Strategy Manager to join our team. At Okta, we are building a world where anyone can safely use any technology.…
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HO
Manager, Policy Services
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $107,314 to $135,788 CAD / year
- Full-time
The House of Commons’ Finance Services is currently looking to staff the Manager, Policy Services position.
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T
Retail Floor Team Member - Brampton (Part-Time)
Talize
Brampton, ON
- $17.95 CAD / hour
- Part-time
In-Person Interview: Qualified candidates are invited for a single interview with the General Manager or Assistant General Manager.
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MA
TECHNICAL ADMINISTRATIVE ASSISTANT
MPE a division of Englobe
AB · Edmonton, AB
- Full-time
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EE
Accounting Manager
Express Employment Professionals - Halifax
Halifax, NS · Greater Halifax Metropolitan Area
- $80,000 to $90,000 CAD / year
- Full-time
Express Employment Professionals is hiring an Accounting Manager (CPA) for our client, a well-established and client-focused Chartered Professional Accounting firm. This is an excellent…
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RI
Project manager (AWS Cloud/application)
Raas Infotek
Calgary, AB
- Contract
Position: Project manager (AWS Cloud/application)
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HC
Technical Program Manager
Hillview Consulting Solutions
Toronto, ON · Greater Toronto Area, Canada
- $65 to $75 CAD / hour
- Contract
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IG
Building Automation Systems Technician
Integriti Global
Quebec, QC
- Full-time
Coordinate and follow up with the Project Manager.
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FR
Operations Manager
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…well-established, privately held Calgary commercial real estate owner and manager to find an Operations Manager for its downtown office portfolio. The organization owns and operates a…
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AW
Director Asset Protection
Arrow Workforce Solutions
Toronto, ON
- $220,000 to $230,000 CAD / year
- Full-time
Lead, mentor and develop senior asset protection leaders, including the Divisional Manager, Asset Protection and Senior Manager, AP Merchandising Process, along with their respective teams.
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I
Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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