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Added 3 mins ago
SA
Assistant Director, Middle School
St. Andrew's College of Arts, Science and Commerce
Aurora, ON
- Full-time
Previous formal or informal leadership experience within a school setting, such as Department Head, Grade Lead, instructional leadership, or committee leadership.
Added 3 mins ago
U
Dean of Lifelong Learning
UNSW
Montreal, QC
- Full-time
The Dean leads the development of a university wide lifelong learning model and portfolio strategy that responds to evolving workforce needs, emerging industry opportunities, and societal…
Added 3 mins ago
NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
…Financial’s brokerage accounts. You will need to intervene with portfolio managers/independent brokers to ensure compliance with the firm's credit policy and the rules governing the…
Added 3 mins ago
T&
Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
Lead complex client engagements focused on asset investment planning, lifecycle planning, capital prioritization, value-based decision-making and portfolio optimization.
Added 3 mins ago
NB
Senior Commercial Credit
National Bank of Canada
Montreal, QC
- Full-time
In this strategic role, you will actively contribute to maximizing the quality and performance of a commercial loan portfolio, in alignment with the Bank’s strategic objectives and national…
Added 3 mins ago
NB
Director Global Transaction Banking
National Bank of Canada
Montreal, QC
- Full-time
…commercially minded approach, originate opportunities independently, lead senior client dialogue and mobilize partners across a matrixed…
Added 3 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
Calgary, AB
- Full-time
Lead by example, using the firm's tools to make project work more efficient, visible and easy to follow.
Added 3 mins ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 3 mins ago
Senior Manager, Fundraising - Major Gifts
Tim Hortons Foundation Camps
ON
…corporate and individual donors. The Senior Manager will manage a portfolio of prospective and existing donors, develop tailored cultivation and solicitation strategies, maintain a strong…
Added 3 mins ago
Scotia Jarislowsky Fraser Governance & Operations Manager
Scotiabank
Montreal, QC
…assigned market. This role provides leadership to a team of Portfolio Administrators and partners closely with Relationship Managers, Compliance, and National Field Operations to deliver…
Added 3 mins ago
SHIFT LEADER
City of Toronto
Toronto, ON
…of Toronto's Shelter and Support Services Division, you'll lead a dedicated team delivering shelter services while promoting stable housing…
Added 18 mins ago
S
Director, Product Development
StarTech.com
Canada
- Full-time
…the end-to-end product development lifecycle across a global portfolio. The Director, Product Development, will play a pivotal role in improving time-to-market, strengthening product…
Added 18 mins ago
Producer – Live Team (EA SPORTS NHL)
Electronic Arts
Vancouver, BC
We are seeking an experienced Producer to lead the dedicated Live Team, driving the end-to-end development, live operations, and ongoing evolution of our core online modes: World of Chel…
Added 18 mins ago
Senior Director, Product Management
Electronic Arts
Vancouver, BC
As a Senior Director of Product Management in the Game Developer Experiences (GDX) team, you will lead a team of product managers and partner with engineering leaders across a product…
Added 18 mins ago
RB
Senior Relationship Manager Agriculture, Commercial Financial Services
Royal Bank of Canada
Steinbach, MB · MB · PEMBINA, Manitoba
- Full-time
…solution-development skills, combined with your innate business acumen, portfolio management expertise, and knack for client service, sets the stage for…
Added 18 mins ago
A
Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
AECOM’s Canada Water marketing team is seeking an experienced marketing lead to support the pursuit and win of strategic water-sector opportunities across Canada. Working closely with…
Added 33 mins ago
LC
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Achieve budget objectives by identifying, developing, and supporting North American sourcing strategy initiatives for the assigned portfolio or the North American Sourcing
Added 33 mins ago
XI
Director of Procurement
Xplore Inc.
Markham, ON
- Full-time
…governance over all external spend. The Director, Procurement will lead that…
Added 33 mins ago
DC
Director, Indigenous Academic Initiatives
Douglas College
New Westminster, BC
- $103,701 to $138,268 CAD / year
- Full-time
…strategic leadership for Indigenization within the Academic portfolio. Working collaboratively with campus partners, is responsible for overseeing and providing leadership for the academic…
Added 33 mins ago
HP
Building Operator
HighView Partners
Vancouver, BC · Greater Vancouver Metropolitan Area
- $70,000 to $85,000 CAD / year
- Full-time
As the Building Operator, you will take ownership of operations across a large, multi-building light industrial portfolio in Delta. Reporting to the National Director, Operations and…
Added 33 mins ago
J
Accounts Receivable Manager
Jagger
Toronto, ON
- Full-time
…across Canada and the U.S. They’re adding a new company to the portfolio every few weeks, and they need an AR leader who can keep cash flowing while the portfolio…
Added 33 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
AB · Edmonton, AB
- Full-time
Lead by example, using the firm's tools to make project work more efficient, visible and easy to follow.
Added 34 mins ago
BE
Manager, Application Development
BC Energy Regulator
Fort St. John, BC
- Full-time
The Manager supports the planning and delivery of the Information & Digital Services capital portfolio by translating approved priorities into coordinated development plans, managing…
Added 34 mins ago
R
Account Manager
RBGlobal
Burnaby, BC
- Full-time
…marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven…
Added 34 mins ago
Enterprise Technical Account Manager
Chemelex
Edmonton, AB · Kitchener, ON · Quinte West, ON
…backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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