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Added 4 mins ago
CI
Bilingual Proof Reader, Content Delivery
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
…partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a…
Added 4 mins ago
HR
Life Cycle Support Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the…
Added 5 mins ago
FC
Casual Courier
FedEx Canada
Sault Ste. Marie, ON
- Part-time
Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's…
Added 5 mins ago
CO
Associate Orthodontist - Paleczny Orthodontics
Corus Orthodontists
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- Internship
✅ Tailored Clinical Development Plan – Access a roadmap with clinical milestones and resources designed to support your continued professional growth.
Added 5 mins ago
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Senior Analyst, Data Analytics
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
6. Provide professional and timely client support to respond to internal and external client queries.
Added 5 mins ago
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Contract Administration Associate
Schindler Group
Toronto, ON
- $56,000 to $67,000 CAD / year
- Full-time
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Added 5 mins ago
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Laboratory Assistant Mobile - (BCGEU) - Temporary Part Time Regular (Float) - Courtney, BC
LifeLabs Medical Laboratory Services
Courtenay, BC
- Part-time
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
Added 5 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
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- $125,440 to $172,440 CAD / year
- Full-time
We are specifically looking for a senior professional with experience in technology systems and digital solutions that directly support physical operations, infrastructure and operational…
Added 5 mins ago
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- Full-time
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Added 5 mins ago
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Sales Consultant - Woodbridge Toyota - 25140
Zanchin Automotive Group
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- Full-time
1 to 3 years proven experience as successful sales professional; automotive and/or dealership experience preferred
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Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Etobicoke, ON
- Full-time
With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Added 5 mins ago
A
Data Manager II
Altasciences
Montreal, QC
- Full-time
Professional attitude and strong interpersonal skills.
Added 5 mins ago
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Data Manager II
Altasciences
Laval, QC
- Full-time
Professional attitude and strong interpersonal skills.
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Lab Patient Technician - Part Time - Toronto, ON
LifeLabs Medical Laboratory Services
Toronto, ON · Etobicoke, ON
- Part-time
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
Added 5 mins ago
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Seasonal Courier-1
FedEx Canada
Niagara Falls, ON
- Part-time
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…Office before execution, and proactively manages changes to support reliable…
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Data Manager II
Altasciences
Montreal, QC
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Professional attitude and strong interpersonal skills.
Added 5 mins ago
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Kamloops, BC
- $40 to $50 CAD / hour
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Are you an early-career IT professional who enjoys solving technical challenges and keeping critical systems running smoothly? An established organization is seeking a Systems Analyst 1 to…
Added 5 mins ago
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National Accounts Coordinator - GTA
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
…installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With…
Added 5 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
We are specifically looking for a senior professional with experience in technology systems and digital solutions that directly support physical operations, infrastructure and operational…
Added 5 mins ago
SM
Manager, Finance, Performance & Analytics
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Alliston, ON
- Full-time
…the Manager delivers financial and operational insights that support organizational performance, resource stewardship, and evidence-based decision-making. The role also strengthens…
Added 5 mins ago
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Truck Technician (Heavy Duty, Multi-Brand Fleet)
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Added 5 mins ago
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Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
AECOM’s Canada Water marketing team is seeking an experienced marketing lead to support the pursuit and win of strategic water-sector opportunities across Canada. Working closely with…
Added 5 mins ago
C
Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
- Full-time
Are you a proactive, highly organized, and collaborative professional who thrives in a fast-paced media environment? We are looking for a Media Solutions Administrator to serve as the…
Added 5 mins ago
MP
Manager, DevOps
Michael Page
Markham, ON
- $110,000 to $115,000 CAD / year
- Full-time
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Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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