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Added 29 mins ago
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Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
As a Project Information Manager, you will lead the planning, implementation, integration, and ongoing management of information systems across complex capital projects. Working as an…
Added 29 mins ago
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Senior Building Design (CSA) Specialist
Fluor
Vancouver, BC
- Full-time
The purpose of this position is to provide the essential administrative processes, technical knowledge, and direction as listed. This position has oversight of a specific area and acts as a…
Added 29 mins ago
F
Junior Building Design (CSA) Specialist
Fluor
Vancouver, BC
- Full-time
…marketplace by delivering quality services of unmatched value and technical competence. This position supports the Area Lead or Lead on assigned projects and performs routine aspects of…
Added 1 hour ago
WG
Development Miner
Wesdome Gold Mines
Eagle River, ON
- $36.44 to $44.87 CAD / hour
- Full-time
Work without supervision to lead and complete technical activities for the department and ensure accurate and timely completion of activities.
Added 1 hour ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
…ensuring successful partner and technology integration with the platform. This role will be 20% strategic roadmap development and requirement gathering, and 80% agile delivery. You will…
Added 1 hour ago
T
Security Remediation & Resilience Lead, BWI
TD
Toronto, ON
- Full-time
As the BWI Security & Resiliency Lead, you will serve as the central coordinator and execution leader responsible for driving delivery oversight, governance, stakeholder alignment, and…
Added 2 hours ago
AC
AVP IT Delivery
Aviva Canada
Markham, ON
- Full-time
We are looking for a highly motivated AVP, IT Delivery Lead who possesses both business and technical savvy. The selected candidate will support the team and work to achieve results within…
Added 2 hours ago
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Product Technical Lead (SAP FICO)
LCBO
Toronto, ON
- Full-time
As SAP FICO Product Technical Lead, you will act as a trusted representative within the product team, partnering with business and IT stakeholders to design effective, sustainable technical…
Added 2 hours ago
TE
Planning Intelligence & Automation
TC Energy
Calgary, AB
- Full-time
…Management team in the domain of Planning Intelligence & Automation. Reporting directly to the Manager, Portfolio Design & Optimization, this role will design, prototype, implement, and…
Added 3 hours ago
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T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
…closely with Finance, Technology, Data Governance, Regulatory Reporting, and business stakeholders to analyze, document, and transform finance data across multiple source…
Added 3 hours ago
TG
Senior Financial Analyst
TMX Group
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Lead Strategic Modeling & Business Cases: Provide strategic decision support through dynamic financial modeling, business case development for strategic initiatives, and post-implementation…
Added 3 hours ago
AVP IT Delivery
Aviva
Markham, ON
We are looking for a highly motivated AVP, IT Delivery Lead who possesses both business and technical savvy. The selected candidate will support the team and work to achieve results within…
Added 3 hours ago
GR
Technical Sales & Market Development Manager – Canada
Go RH
Montreal, QC
- Full-time
A Canadian industry leader founded nearly 40 years ago, our client is a renowned manufacturer in the highly technical HVAC sector, specializing in commercial kitchen ventilation, air…
Added 3 hours ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address…
Added 3 hours ago
HI
Technology Risk Manager
HRbrain Inc.
Toronto, ON
- Full-time
Able to translate complex technical information for Business stakeholders to consume.
Added 3 hours ago
H
Technical Sales & Market Development Manager – Canada
Humanify
Montreal, QC
- Full-time
A Canadian industry leader founded nearly 40 years ago, our client is a renowned manufacturer in the highly technical HVAC sector, specializing in commercial kitchen ventilation, air…
Added 3 hours ago
TG
Senior Financial Analyst
TMX Group
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Lead Strategic Modeling & Business Cases: Provide strategic decision support through dynamic financial modeling, business case development for strategic initiatives, and post-implementation…
Added 3 hours ago
P
Customer Success Manager, EPM - San Francisco, Austin, New York or Toronto
Pigment
Toronto, ON
- $150,000 to $195,000 USD / year
- Full-time
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Added 3 hours ago
DC
Waste Management Engineer - Alberta
Dillon Consulting Limited
Calgary, AB · Edmonton, AB
- Full-time
…drawing on over 50 years of industry knowledge and comprehensive technical…
Added 3 hours ago
T
Senior Customer Success Manager
Trulioo
Remote, Canada
- $100,000 to $130,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Customer Success, the Senior Customer Success Manager is responsible for maintaining and growing customer revenue and health by aligning customer needs, product…
Added 3 hours ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Requires specialized process and technical expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions
Added 4 hours ago
HI
Intermediate Data Analyst
HRbrain Inc.
Toronto, ON
- Full-time
Mission: To develop and maintain a cloud platform that integrates data from various sources, standardizes processes, and facilitates data publication for consumers and producers, ensuring…
Added 4 hours ago
AA
Payroll and benefits specialist
Accounting Advantage
Toronto, ON · Scarborough, ON
- $70,000 to $90,000 CAD / year
- Full-time
Reporting directly to the Chief People Officer, you will play a pivotal cross-functional role bridging Human Resources and Finance. This position requires deep, practical knowledge of…
Added 4 hours ago
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Manager, Community Platform Operations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As Manager, Community Platform Operations, you’ll help build a safer, more trusted experience across AMA Marketplace and AMA Community. Reporting to the Director, Marketplace Exchange,…
Added 4 hours ago
IN
Dynamics BC 365 Techno-Functional Expert
IKO North America
Mississauga, ON
- $105,000 to $120,000 CAD / year
- Full-time
Collaborate with technical teams to support system integrations, reporting, master data management, data quality, Microsoft Power BI, and Microsoft Power Platform solutions connected to…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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