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Added just now
JC
Quality Manager (12-16 month contract)
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Contract
High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
Added just now
PT
Electrician
Paladin Technologies
Quesnel, BC
- Full-time
Technical knowledge: constantly build your skill set and demonstrate your abilities.
Added just now
B
Professional Engineering, Aircraft Integrator - Defense
Bombardier
Montreal, QC
- Full-time
Lead a team who will develop structure and system installation conceptual layouts for the complete Airframe on new and existing aircraft programs.
Added just now
AC
Senior Mechanical Estimator
Accenture Construct
Toronto, ON
- Full-time
Prepare order-of-magnitude, conceptual, feasibility, pre-design, budget, value engineering, control, definitive, and final Engineer’s estimates as well as major change order estimates.
Added just now
CG
Functional Safety Engineer - Automotive Systems
CS GROUP - Canada
Montreal, QC
- Full-time
We are looking for an experienced System Safety Manager with practical expertise in Automotive Functional Safety ISO26262 to join our dynamic team and contribute to the development of…
Added just now
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Professional Engineering, Design - Defense
Bombardier
Montreal, QC
- Full-time
You have a Bachelor degree in Mechanical Engineering with eight (8) or more years or technical equivalency with twelve (12) or more years of experience in a similar position.
Added 30 mins ago
F
Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Working closely with the Salesforce Solution Architect, Product Management, and Product Owners, the Salesforce Technical Lead translates approved architectural direction, business…
Added 30 mins ago
Instrumentation & Controls Engineer
Kiewit
Calgary, AB
…disciplines, is a multi-faceted division of Kiewit with best-in-class technical expertise focused on the EPC delivery model for power facilities. We offer a variety of engineering services,…
Added 30 mins ago
BP
Assembly Technician and Project Coordinator - Axine Water
BLANKSLATE Partners
Richmond, BC
- $70,000 to $100,000 CAD / year
- Full-time
We're hiring a hands-on Assembly technician and Project Coordinator to keep our commercial system builds moving, from purchase order to factory acceptance test. The split is roughly 50/50:…
Added 30 mins ago
Senior Software Developer
Scotiabank
Toronto, ON
Troubleshoot and resolve complex technical issues across the stack, ensuring system reliability and performance.
Added 30 mins ago
P
Technical Director
Parallelz
Remote, Canada
- Full-time
- Remote
As Technical Director, you will own the technical direction of Parallelz and lead a senior engineering team. You will work closely with the CEO and product leadership to turn priorities…
Added 30 mins ago
Staff Software Engineer, Messaging Experience
Braze
Toronto, ON
…power delivery. You will split your time between division-wide technical leadership and hands-on work for critical projects. You will partner with engineering managers and technical leads…
Added 30 mins ago
O
Combustion Turbine System Engineer
OpTalent
Oakville, ON
- Full-time
engineering, and corporate stakeholders, you will provide technical expertise
Added 31 mins ago
P
Technical Director
Parallelz
Toronto, ON
- Full-time
As Technical Director, you will own the technical direction of Parallelz and lead a senior engineering team. You will work closely with the CEO and product leadership to turn priorities…
Added 31 mins ago
B
Staff Software Engineer, Messaging Experience
Braze
Toronto, ON
- Full-time
…power delivery. You will split your time between division-wide technical leadership and hands-on work for critical projects. You will partner with engineering managers and technical leads…
Added 45 mins ago
Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
Added 46 mins ago
OP
Manager, Engineering and System Planning
Oshawa Power
Oshawa, ON
- Full-time
Reporting to the Vice President, Engineering & Operations, the Manager, Engineering & System Planning will provide strategic and technical leadership in the planning, design,…
Added 46 mins ago
CI
Manager, RF Systems Engineering
Calian in Space & Technology
Saskatoon, SK
- Full-time
We are looking for a Manager, RF Systems Engineering to lead an established engineering team responsible for RF systems, satellite ground-system solutions, In-Orbit Test (IOT) systems, and…
Added 46 mins ago
AS
Electrical Engineer
Alliance Search Partners
Mississauga, ON
- Full-time
Our Customer is seeking an experienced MV/HV & Substation Engineering Program & Team Leader to lead and scale our portfolio of medium-voltage (MV), high-voltage (HV), substation, protection…
Added 46 mins ago
NV
Senior Technical Architect (ID#5601)
New Value Solutions
Canada
- Part-time
New Value Solutions, a national IT consulting company, is seeking a part-time Senior Technical Architect to provide technical architecture leadership and advisory services supporting CST…
Added 46 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 46 mins ago
JC
Quality Manager (12-16 month contract)
JANA Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
Added 1 hour ago
Field Services - Project Lead
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
As Project Lead, Field Services, you will be accountable for safe, consistent and predictable delivery of our field service projects across the region, including system implementations,…
Added 1 hour ago
NP
SCADA Engineer
Northland Power Inc.
Toronto, ON
- Full-time
Lead SCADA/control system upgrade projects, including development of technical requirements for contracts, budgets, schedules, risk management plans, and the overall technical approach. The…
Added 1 hour ago
UO
Experienced Structural Analysis Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
As an Experienced Structural Analysis Engineer at BPMI, you will perform moderately complex critical technical functions to execute the BPMI mission in areas including, but not limited to…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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