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Added 10 mins ago
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Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
The GSAD Solution Architect will take a lead in providing sales support and solution configuration on large, complex, Consulting and Managed Services deals and working with other SAs within…
Added 10 mins ago
JH
Technical Sales Representative
JMC HR Consulting
Moncton, NB
- Full-time
Reporting to the General Manager, this role combines business development and technical sales in the overhead crane and material handling industry. The successful candidate will build…
Added 40 mins ago
EC
Event Technical Specialist - Ottawa Office, Full Time
Encore Canada
Ottawa, ON
- Full-time
The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This…
Added 40 mins ago
RP
Jr Project Controls Analyst
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Reporting directly to the Manager of Project Support, you will focus on core financial monitoring, SAP project setup, monthly cost reporting, and change control management throughout the…
Added 40 mins ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
Perform detailed time impact analysis in coordination with project manager. Assist is supporting schedule information and narrative for official correspondence and change order management.
Added 40 mins ago
RP
Manager, Financial Reporting
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Our client is seeking a Manager, Financial Reporting to lead the preparation, analysis, and accuracy of financial reporting within a complex, multi‑entity environment. This role ensures the…
Added 40 mins ago
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Operations Manager
GFL - Sewer Technologies Division
Winnipeg, MB
- Full-time
The Operations Manager – MRF oversees daily processing, maintenance coordination, and workforce management within a high-volume Material Recovery Facility (MRF). This role drives production…
Added 40 mins ago
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Assistant Manager, Insurance Accounting
BCAA
Burnaby, BC · *Head Office
- Full-time
As the Assistant Manager, Insurance Accounting, you’ll play a hands-on leadership role supporting full-cycle insurance accounting, financial and regulatory reporting, internal controls, and…
Added 55 mins ago
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Privacy and AI Program Manager
Visier
Remote, Canada
- Full-time
- Remote
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…
Added 55 mins ago
LI
Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
Loopio is seeking a proven Director of Enterprise Sales to lead our team into its next chapter of growth. If you're a proven sales leader who consistently beats quota, builds…
Added 55 mins ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You…
Added 1 hour ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…
Added 1 hour ago
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Superintendent (Victoria & Nanaimo)
Norland
Victoria, BC
- Full-time
…environmental contracting, forestry, demolition, and aggregate sales across British Columbia. Our expertise spans a wide range of services, ensuring we can meet the diverse needs of our…
Added 1 hour ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 hour ago
HT
Technical Business Solutions Manager – Electrical Systems
HLC Talent
Montreal, QC
- Full-time
Your day-to-day work will combine business acumen with advanced technical expertise.
Added 1 hour ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
Are you an Account Manager or Technical Sales professional looking for a role where you can take real ownership of a territory, develop your technical knowledge, and progress into more…
Added 1 hour ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 1 hour ago
S
Recruiter
Speer
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Full-Cycle Recruitment: Manage recruitment across engineering, design, product, sales, operations, and other business functions, from sourcing through offer acceptance.
Added 1 hour ago
SE
Senior Power System Engineer
Schneider Electric
Quebec, QC · UNAVAILABLE, Ontario · Dollard, Quebec
- Full-time
Must have strong communications skills to effectively communicate with customers, sales reps, and other technical support and inside staff.
Added 1 hour ago
I
Product Marketing Manager
Improvado
Remote, Canada
- Full-time
- Remote
Sales enablement. The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership…
Added 1 hour ago
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Business Banking Relationship Manager Trainee
BMO
Brandon, MB
- Full-time
…increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio. Actively identifies…
Added 1 hour ago
SI
HACCP Technician
Saputo Inc.
Calgary, AB
- Full-time
The HACCP Technician is a developmental technical role designed for individuals interested in developing a career in food safety systems management. This position provides hands-on…
Added 1 hour ago
A
Senior Software Developer, Frontend
Autodesk
Toronto, ON
- Full-time
Work closely with Product Manager, Product Owner, Architects, UX architects, and other stakeholders to translate business needs, system architecture and product requirements into high…
Added 1 hour ago
AC
Project Engineer, CC-MPEC
Atlas Copco Group
Montreal, QC
- Full-time
…be part of our Engineering team reporting to the Engineering Manager. In this role, your mission is to be the leader of technical projects Canada-wide from start to finish. Using your…
Added 1 hour ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized “white-glove” technical support to Canadian Critical National Infrastructure customers. You…

Limelight Software

FP&A Customer Success Manager

Toronto, ON, M2N 5Y7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Feb 1, 2027
Experience: 5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Posting language: English
Posted: Nov 3, 2026

Original job description

Limelight is a financial planning and analysis (FP&A) software platform that helps finance teams automate budgeting, forecasting, and reporting. We help organizations connect their financial data, collaborate across departments, and spend more time making decisions.

About the Role

We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.

You’ll manage customer relationships, monitor product usage, lead demos and check-ins, coordinate support, and support renewals and account growth. You’ll also prepare quotes and proposals, working with internal teams to align recommendations with customer needs.

This role is a strong fit for an FP&A professional or financial systems consultant who enjoys working with customers. Candidates with customer success, account management, or client management experience and hands-on FP&A expertise are also encouraged to apply.

What You’ll Do

Customer Relationship Management

Manage a portfolio of customers and build relationships with CFOs, finance leaders, system administrators, and budget owners.
Lead regular customer check-ins and business reviews to understand priorities, address challenges, and review progress.
Maintain clear account plans, meeting notes, commitments, and follow-up activities.
Stay informed about customer changes, including new finance leaders, business requirements, and planning priorities.

Product Adoption and Customer Engagement

Monitor platform usage, feature adoption, and engagement to identify customers who need additional guidance.
Proactively contact customers when usage declines and develop action plans to address barriers.
Deliver tailored product demos, training sessions, workshops, and customer office hours.
Introduce features and use cases that help customers improve budgeting, forecasting, financial reporting, and collaboration.

FP&A Guidance

Understand customers’ budgeting processes, financial models, reporting requirements, and business goals.
Provide practical guidance on workforce planning, revenue and expense planning, forecasting, scenario analysis, and variance reporting.
Help customers connect platform capabilities to their day-to-day finance responsibilities.
Work with FP&A consultants and implementation teams when customers need deeper model design or configuration support.

Customer Support and Issue Resolution

Review customer support tickets, clarify business impact, and coordinate priorities with Support and technical teams.
Track open issues through resolution and keep customers informed of progress.
Identify recurring questions and recommend improvements to training, documentation, and product usability.
Follow through on commitments and escalate issues when they affect customer confidence or retention.

Customer Retention, Renewals, and Account Growth

Track customer health, identify renewal risks early, and coordinate plans to improve satisfaction and retention.
Lead renewal conversations and help customers evaluate their ongoing requirements.
Prepare and present quotes and proposals for renewals, additional users, expanded functionality, and professional services.
Coordinate pricing, scope, and delivery expectations with the appropriate internal teams.
Identify opportunities to expand Limelight across departments, teams, and planning processes.

Cross-Functional Collaboration

Collaborate with FP&A Consulting, Implementation, Support, Product, Engineering, Sales, Marketing, and Cloud Operations.
Represent customer needs internally and translate feedback into clear, actionable requirements.
Coordinate handoffs so customers receive consistent communication and support.
Share customer insights that improve the product and overall customer experience.

What You Bring

5+ years of relevant experience, with a strong foundation in FP&A, financial systems, or finance consulting.
Hands-on experience with budgeting, forecasting, financial modeling, variance analysis, and management reporting.
Strong relationship-building skills and confidence working with finance leaders and business users.
The ability to deliver engaging software demonstrations, presentations, and training.
Strong organization and follow-through, with the ability to manage multiple accounts and competing priorities.
Confidence discussing customer needs, presenting recommendations, and preparing quotes and proposals.
A collaborative approach to solving problems and coordinating work across teams.

Preferred Experience

Customer success, account management, or client relationship management experience.
Experience supporting renewals, customer retention, proposals, or account expansion.
Experience with B2B SaaS, FP&A software, enterprise performance management (EPM), or corporate performance management (CPM) platforms.
Familiarity with ERP and accounting systems such as Sage Intacct, Oracle NetSuite, Microsoft Dynamics, or Blackbaud.
Experience using CRM platforms, customer support ticketing systems, and product usage reporting.

What Success Looks Like

Your customers actively use Limelight, adopt capabilities that improve their finance processes, and understand the value they receive. Customer concerns receive clear follow-through, renewal risks are addressed early, and opportunities for growth are supported by thoughtful recommendations.

Why Join Limelight?

Bring your finance expertise into a customer-facing role where you can make a direct impact. You’ll help finance teams improve how they plan and report while working closely with the teams building and delivering the platform.

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More about this job

Responsibilities

Manage a portfolio of customers to ensure product adoption, provide FP&A guidance, and drive account growth through renewals and expansions. Coordinate with internal teams including Support, Product, and Consulting to resolve issues and represent customer needs.

Requirements

Requires 5+ years of experience in FP&A, financial systems, or finance consulting with hands-on expertise in financial modeling and reporting. Strong relationship-building skills and the ability to deliver engaging software demonstrations are essential.

Skills

FP&A
Customer Success
Financial Modeling
Budgeting
Forecasting
Variance Analysis
Relationship Management
Software Demonstrations
Account Management
Financial Reporting
Business Reviews
SaaS
EPM
CPM
CRM
Consulting

Visa sponsorship

Not detected in the job text

Keywords

FP&A
Customer Success
Financial Planning
Budgeting
Forecasting
Financial Modeling
Variance Analysis
Management Reporting
SaaS
EPM
CPM
CRM
Sage Intacct
Oracle NetSuite
Microsoft Dynamics
Blackbaud
Account Management
Business Reviews
Scenario Analysis
Workforce Planning
Revenue Planning
Expense Planning
Financial Systems
Finance Consulting
Customer Retention
Product Adoption
Software Demonstration
Proposal Preparation
Cross-functional Collaboration

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