Technical Manager, Customer Service

Linde Canada Inc.

Technical Manager, Customer Service (full time)

Mississauga, ON, Canada | req33059

The Customer Service Technical Manager leads the development and continuous improvement of programs that support the safe and reliable operation of Linde Canada’s bulk customer Installation. This person is responsible to proactively identify gaps and/or opportunities in existing programs as they relate to corporate standards and policies, industry best practices, national or provincial requirements and, with the support of region management and senior leadership, effectively develop and implement corrective actions.

This role is a great blend of process safety, maintenance, and compliance leadership. You'd be the go-to person for ensuring our safety and reliability programs are effective and continuously improving. You'd oversee key process including Safety & Compliance programs, Installation drawing updates, Management of Change (MOC), and Process Hazard Analyses (PHA), making sure the site stays safe, compliant, and up to date.

What you will enjoy doing*

• A big part of the role is acting as the chief inspector for supply system installations in the province of Alberta
• You'll lead and participate in root cause investigations when incidents or issues occur, helping identify improvements and prevent future recurrence
• On the maintenance side, you'd manage our maintenance systems (EAM) and oversee compliance programs for critical equipment like pressure vessels and pressure relief devices
• You'll serve as a key link between corporate and site operations, communicating technical directives, supporting audits and assessments, and helping ensure our Canadian facilities meet company and regulatory standards
• Training and development are also important. You'll create and deliver training for customer service teams on maintenance, compliance, and process safety programs while providing leadership and coaching to our regions
  
  

What makes you great*

• The ideal candidate will have a strong engineering background, ideally with a bachelor's degree in engineering, who can bring both technical expertise and leadership to the team
• You'll bring 8+ years of experience in engineering, operations, or maintenance, preferably within air separation, CO₂, or industrial gas operations
• You'll need a solid understanding of industrial gas Supply systems and equipment, as this role supports both operational reliability and process safety initiatives
• Success in the role requires someone who is a self-starter, comfortable taking ownership, and able to lead or contribute to cross-functional projects
• Strong communication and relationship-building skills are key, as you'll work closely with operations, maintenance, corporate teams, and external stakeholders
• We're looking for someone who can drive high-priority issues to resolution with urgency, accountability, and integrity, while keeping safety and reliability at the forefront
• Overall, it's a great fit for someone who combines technical depth, leadership capability, and strong communication skills and is excited to make a broad impact across the business
  
  

Why you will love working with us

Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life-saving medical oxygen and high-purity & specialty gases for electronics. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

This is an existing position with a starting annual salary of $100,000 - $110,000

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, driver’s license and abstract review, and may also include reference checks, employment and education verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.