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Caissier/caissière temps partiel jour
Loblaw Companies Limited
Montreal, QC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you…
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Caissier/caissière temps partiel jour
Loblaw Companies Limited
Montreal, QC
- Part-time
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HBA Clerk Part Time Day
Loblaw Companies Limited
Ottawa, ON
- Part-time
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Épicerie Commis temps partiel nuit
Loblaw Companies Limited
Richelieu, QC
- Part-time
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Bakery InStore Clerk Part Time Day
Loblaw Companies Limited
Whitehorse, YT
- Part-time
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Bakery InStore Clerk Part Time Day
Loblaw Companies Limited
Winnipeg, MB
- Part-time
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Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Sechelt, BC
- Part-time
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Cashier Part Time Day
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Bay Roberts, NL
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Repas sur le pouce Commis temps partiel jour Embauche feu vert
Loblaw Companies Limited
Mont-Royal, QC
- Part-time
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Commis du bar à café – syndiqué temps partiel jour
Loblaw Companies Limited
Longueuil, QC
- Part-time
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Cashier Part Time Day
Loblaw Companies Limited
Whitehorse, YT
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Courtesy Clerk Part Time Day
Loblaw Companies Limited
Whitehorse, YT
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SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Calgary, AB
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Trainee, Franchise Part Time Day Greenlight Requisition
Loblaw Companies Limited
Surrey, BC
- Part-time
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Cashier Part Time Day
Loblaw Companies Limited
Bonnyville, AB
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PIA Client Service Associate
TD
Markham, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
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Apparel Department Manager Part Time Day
Loblaw Companies Limited
Embrun, ON
- Part-time
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Cashier Part Time Day
Loblaw Companies Limited
Penticton, BC
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Home Clerk Part Time Day
Loblaw Companies Limited
North Vancouver, BC
- Part-time
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Caissier/caissière temps partiel jour
Loblaw Companies Limited
Saguenay, QC
- Part-time
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Personal Shopper Part Time Day
Loblaw Companies Limited
Edmonton, AB
- Part-time
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HMR Clerk Part Time Day
Loblaw Companies Limited
Fredericton, NB
- Part-time
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Produce Clerk Part Time Evening
Loblaw Companies Limited
Guelph, ON
- Part-time
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Cashier Part Time Day
Loblaw Companies Limited
Wolfville, NS
- Part-time
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Grocery Clerk Part Time Night
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Richmond, BC
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Lineage Logistics

Bilingual Customer Care Representative

Calgary, AB, T2C 4N4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a positive customer experience through timely and professional service, while supporting outreach activities for small and medium enterprise (SME) customers as directed by leadership. CSRs are expected to maintain KPI awareness and contribute to team goals.

KEY DUTIES AND RESPONSIBILITIES

Customer Interaction & Order Management

Enter orders accurately into the TMS system.
Communicate ETAs, shipment status, and resolve customer inquiries promptly.
Monitor reports and update TMS, customer portals, and EDI systems for accuracy.
Provide the highest level of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience
Collaborate effectively with team members and internal teams to achieve objectives

Issue Resolution & Escalation

Resolve customer concerns and issues and provide customer feedback to leadership.
Maintain professionalism and empathy in all customer interactions.

Outreach Support

Assist in outreach activities for SME customers as directed by Team Lead or Senior Team Lead.
Capture and document lead generation details accurately.

Operational Compliance

Follow SOPs and service-level agreements to ensure consistency.
Ensure customer specific processes are followed for any exceptions or customer portal requirements
Ensure proper use of technology tools (TMS, EDI) for data integrity.

KPI Awareness & Reporting

Maintain awareness of KPIs such as response time, order accuracy, and CSAT scores.
Provide input on performance metrics during team huddles.

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

2+ years of experience in customer service (transportation or logistics preferred).
Strong attention to detail and problem-solving skills.
Excellent phone and email etiquette.
Ability to multitask and prioritize and adapt workflow to ensure deadlines are met in a fast-paced environment.
Proficiency in Microsoft Office; experience with TMS systems an asset.
Ability to communicate in French and English

Success Profile

Customer Advocate: Delivers exceptional service and builds positive relationships.
Detail-Oriented Executor: Ensures accuracy in order entry and documentation.
KPI Contributor: Supports achievement of team performance metrics.
Growth Supporter: Assists in outreach initiatives for SME customers.
Team Player: Collaborates effectively with peers and leadership.

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

Privacy Notice (French Version)

Avis de Confidentialité (Version Française)

(English version linked at the bottom of the page)

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More about this job

Responsibilities

The Customer Care Representative is responsible for accurate order entry, proactive communication, and resolving customer inquiries. They also support outreach activities for SME customers and ensure operational compliance with SOPs and service-level agreements.

Requirements

Candidates must have at least 2 years of experience in customer service, preferably within the transportation or logistics industry. Proficiency in Microsoft Office and the ability to communicate fluently in both French and English are required.

Skills

Customer service
Order entry
Issue resolution
Communication
Logistics
Transportation
Attention to detail
Problem-solving
Phone etiquette
Email etiquette
Multitasking
Microsoft Office
TMS systems
French
English

Benefits

Medical insurance
Dental insurance
Basic life insurance
Disability insurance
RRSP matching
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Order Management
TMS
EDI
SME
KPI
CSAT
Data Integrity
Lead Generation
SOP
Service-level agreements
Microsoft Office
Bilingual
Order Entry
Shipment Status
Customer Experience
Reporting
Performance Metrics

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