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Added 3 days ago
Facility Assistant I
Bunge
Vegreville, AB
As part of our commitment to supporting a 24/7 operation, team members should be flexible and available to work 1st, 2nd, or 3rd shift, including weekends and overtime as needed to support…
Added 3 days ago
Facility Assistant I
Bunge
Edmonton, AB · The Orchards At Ellerslie, AB
As part of our commitment to supporting a 24/7 operation, team members should be flexible and available to work 1st, 2nd, or 3rd shift, including weekends and overtime as needed to support…
Added 3 days ago
Facility Assistant I
Bunge
Gull Lake, SK
As part of our commitment to supporting a 24/7 operation, team members should be flexible and available to work 1st, 2nd, or 3rd shift, including weekends and overtime as needed to support…
Added 4 days ago
Facility Assistant I
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Added 8 days ago
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Lineage Logistics

Operations Support - 2nd shift

Milton, ON, L9T 5G5, Canada

Pay Range:$30.85 - $30.85 · Full-time

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Job details

Pay: Pay Range:$30.85 - $30.85
Job type: Full-time
Experience: 0-2+ years of experience in a customer service role in logistics, transportation or warehouse environment.
Posting language: English
Posted: Oct 14, 2026

Original job description

Monday through Friday 3pm - 11pm

The OS plays a lead role in the shipping/receiving office at the facility, greeting customers (drivers) upon their arrival, reviewing and verifying paperwork pertaining to inbound and outbound shipments, and liaising with operations to ensure effective communication and exceptional service. This individual also liaises with the regional customer service team on the scheduling of driver/carrier appointments.

KEY RESPONSIBILITIES

Participates actively in promoting a culture where Health & Safety is the #1 priority.
Greets customers (drivers) upon arrival at the facility, working closely with them to ensure they receive an exceptional customer service experience at the facility. This includes signing in/out, collecting and reviewing paperwork for completion and accuracy, checking temperature requirements, collecting/preparing regulatory documentation and confirming ETAs for late appointments.
Works with Warehousing Solutions team to meet customer requirements in a timely manner. Prepares appropriate paperwork, communicates temperature requirements, updates in software system (TMW) regarding the arrival of drivers and verifies for accuracy, creates labels, and verifies and checks all paperwork to ensure accuracy and completion.
Coordinates the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team to prevent outbound/inbound delays.
Liaises with Customer Service Representative regarding customer requests or inquiries (i.e. shipment delays, same day shipments). Co-ordinates special, same-day shipping requests.
Audit bills for accuracy
Provides support/assistance during regulatory inspections. Coordinates with CFIA inspector as required.
Works with Inventory Control to coordinate customer recall activities and other customer requests.
May be involved in the setup of items in system under the direction of the supervisor or manager. Validates automatic charges in system.
Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.

KEY REQUIREMENTS

0-2+ years of experience in a customer service role in logistics, transportation or warehouse environment.
University degree, College diploma,training or post-secondary courses in Customer Service an asset.
Bililuangism mandatory (English/French)
Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset
Personally demonstrates that external and internal customers are a high priority.
Skilled at providing exceptional service over the phone and email.
Identifies customer needs and expectations, and responds to them in a timely and effective manner.
Anticipates and prevents delays or other challenges that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
Detail-oriented with a high level of accuracy.
Works effectively as part of a team.
Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.

Pay Range:$30.85 - $30.85

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

This posting is for an available vacancy.

Our Commitment to Human-First Recruiting At Lineage, we believe that hiring is about people, not just profiles. Our recruiting team leads every step of the process with a human-first approach, ensuring fairness, transparency, and meaningful connections.

To enhance efficiency and improve your experience, we responsibly leverage the power of AI for administrative tasks such as keyword matching, gathering relevant information, and scheduling interviews. AI helps us streamline processes, but every employment decision is made by people - because we value your individuality and potential above all else.

Privacy Notice (French Version)

Avis de Confidentialité (Version Française)

(English version linked at the bottom of the page)

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More about this job

Responsibilities

The Operations Support role manages shipping and receiving office activities, including greeting drivers, verifying paperwork, and coordinating loading bay assignments. They also liaise with internal teams and regulatory inspectors to ensure efficient warehouse operations and customer satisfaction.

Requirements

Candidates should have 0-2 years of experience in logistics or warehouse customer service and be proficient in Microsoft Office. A post-secondary education in a related field is considered an asset, and bilingualism in English and French is mandatory.

Skills

Customer service
Logistics
Warehouse operations
Shipping and receiving
Documentation accuracy
Communication
Microsoft Office
Word
Excel
Outlook
TMW software
Problem solving
Time management
Attention to detail
Bilingualism

Benefits

Medical insurance
Dental insurance
Basic life insurance
Disability insurance
RRSP matching
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Warehouse
Shipping
Receiving
Customer Service
TMW
Inventory Control
Regulatory Compliance
CFIA
Microsoft Office
Excel
Word
Outlook
Operations Management
Transportation
Documentation
Health and Safety
Bilingualism
Supply Chain
Data Entry

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