Operations Lead

About Liquidity Canada

Liquidity Canada is an investor-backed Toronto startup building mobile ordering technology for busy counter-service businesses like coffee shops, bubble tea shops, bakeries and quick-lunch spots. Our product is a login-free web app that lets customers order from their phone and sends orders straight into the shop’s point-of-sale system. We’re a small team, and right now we’re picking our next market by talking directly to the people who run these businesses.

The Role

As Liquidity's Operations Lead, you’ll be the person who keeps the business moving day to day. You’ll run our customer research, coordinate with our software engineer, look after client relationships and lead new sales efforts as they come up. The role is built to fit around a student schedule, and almost all of it can be done by phone, video, email and LinkedIn.

Your Responsibilities

• Run discovery calls with owners, managers and staff at cafés, bubble tea shops and quick-service restaurants, and log what you learn
• Find and reach out to new industry contacts
• Turn what you hear into clear recommendations on which problems we should solve and for whom
• Coordinate with our software engineer by setting weekly priorities, tracking progress, and testing/designing new features
• Act as the main point of contact for clients and pilot partners
• Lead new sales and implementation efforts as the product moves into pilots
• Summarizing quarterly results into activity reports, keeping good documentation along the way

Who We’re Looking For

• Proficient using AI tools including Codex, Claude Code, and Grok Bot
• Comfortable reaching out to people you don’t know and picking up the phone
• Organized and self-directed, someone who follows through without being chased
• A clear writer and confident communicator
• Interested in startups, product or the food and beverage industry
• Experience in sales, customer service or leading a student club
• Proficient in basic productivity platforms (Microsoft Suite, Google Suite, with emphasis on Google Docs and Google Sheets)
• Experience working in a café, bubble tea shop or quick-service restaurant, and familiarity with point-of-sale systems such as Square are benefits, but not mandatory
• A university student in Toronto in second or third year, staying in the city for at least the next year is preferred

What You’ll Get

• $25/hour with flexible hours
• Ownership over the company’s direction from day one
• Two to four weeks of hands-on training with the current operations lead
• Direct experience in customer discovery, product management and early-stage sales