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Lisa Gozlan

Part-Time Floor Manager - Square One

Mississauga, ON, L5B 2C9, Canada

Pay: Compensation: Starting at $22 hourly
Job type: Part-time
Workplace: On-site
Posting language: English
Posted: Sep 23, 2026

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Original job description

FLOOR MANAGER

The Brand

At Lisa Gozlan, we inspire confidence and personal style through elevated, modern design. Our boutiques are at the heart of this vision - creating spaces that foster connection, discovery, and self-expression. As we continue to grow, we remain dedicated to crafting timeless pieces while delivering exceptional client experiences both in-store and beyond.

The Role

Location: Square One, Mississauga Employment Type: Part-time Work Arrangement: On-site

Reports to: Floor Manager

Job Status: Existing Vacancy

Lisa Gozlan Jewelry is seeking a passionate and customer-focused Floor Manager to oversee the daily operations of our sales floor at our Square One location.

The Floor Manager plays a critical leadership role in delivering an exceptional luxury retail experience while ensuring the seamless execution of daily boutique operations. As a key member of the management team, the Floor Manager is responsible for driving sales performance, cultivating a client-centric culture, maintaining operational excellence, and leading a high-performing sales team. This individual serves as a brand ambassador, ensuring every aspect of the boutique reflects the brand's values, standards, and commitment to excellence.

Key Responsibilities

General tasks include but are not limited to:

Operations & Boutique Management

Oversee the daily operation of the showroom, ensuring all opening and closing procedures are executed accurately and efficiently.
Ensure compliance with all company policies, procedures, security protocols, and operational standards.
Monitor daily floor activity to ensure a seamless and elevated client experience throughout all business hours.
Maintain a safe, secure, and organized work environment while adhering to loss prevention, and health and safety practices.
Support the execution of corporate initiatives, promotions, events, and operational projects.

Client Experience & Customer Service

Champion a culture of exceptional client service by ensuring every guest receives a personalized and memorable luxury shopping experience.
Actively engage with clients on the sales floor, providing support during consultations and high-value transactions when required.
Ensure team members consistently deliver service that reflects the brand's standards of hospitality, expertise, and professionalism.
Anticipate client needs and proactively identify opportunities to enhance the customer journey.
Address and resolve client concerns, complaints, and service recovery situations with discretion, empathy, and professionalism.
Build and foster long-term client relationships that drive loyalty, repeat business, and referrals.
Monitor customer feedback and identify opportunities to improve overall client satisfaction.

Sales Leadership & Business Performance

Drive achievement of individual, team, and showroom sales targets through active leadership and floor management.
Monitor sales performance metrics, including conversion rates, average transaction value, units per transaction, and client retention.
Provide real-time sales coaching and support to maximize selling opportunities and improve conversion.
Lead by example through active participation in the selling process and consistent achievement of personal sales goals when applicable.
Support the execution of sales strategies, promotional activities, and product launches.
Analyze daily sales results and provide insights and recommendations to store leadership.
Ensure team members are knowledgeable about product collections, services, and current business priorities.

Team Leadership & Development

Inspire, motivate, and lead the sales team to achieve exceptional results while maintaining a positive and collaborative work environment.
Conduct regular floor observations and deliver constructive feedback focused on selling behaviors, service standards, and operational execution.
Assist with onboarding, and training new team members.
Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
Promote employee engagement by recognizing achievements and celebrating team successes.
Serve as a trusted resource and role model for all boutique associates.

Visual Merchandising & Brand Presentation

Ensure the showroom consistently reflects the brand's luxury image and visual merchandising standards.
Monitor product presentation and display execution to maintain a polished and inviting showroom environment.
Ensure showcases, displays, and product presentations remain clean, organized, and properly stocked throughout the day.
Partner with leadership to execute seasonal visual merchandising updates, marketing assets, product launches, and promotional displays.
Conduct regular floor walks to identify and address presentation opportunities.
Uphold impeccable housekeeping standards throughout all customer-facing and back-of-house areas.

Product Knowledge & Brand Ambassador Responsibilities

Demonstrate advanced knowledge of the Lisa Gozlan brand and products
Stay informed about new product launches, style trends, competitors, and market developments.
Educate and inspire team members through ongoing product knowledge sharing and selling techniques.
Represent the brand with professionalism, integrity, and confidence at all times.
Ensure all client interactions reflect the brand's values, heritage, and commitment to exceptional quality and service.

Qualifications

2+ years of retail management or supervisory experience (jewelry or luxury retail experience preferred).
Proven ability to lead, motivate, and coach a team to achieve sales goals.
Strong business acumen and confidence in driving purchasing decisions through client-focused interactions.
Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
Highly organized and detail-oriented, with strong problem-solving skills.
Passion for jewelry, fashion, and styling, with the desire to develop extensive product knowledge.
Reliable, professional, and proactive team player with a positive, engaging presence on the sales floor.
Comfortable using retail technology systems (POS, scheduling platforms, etc.).
Flexible schedule with availability for evenings, weekends, and retail holidays.

Why You’ll Love Working Here

Compensation: Starting at $22 hourly
Vacation, paid sick days
Exclusive Employee Discount
Opportunity to grow with a fast-growing luxury jewelry brand

Apply now and become part of the Lisa Gozlan team.

Lisa Gozlan Jewelry Inc. is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the process, please let us know.

Ai Disclosure: We do not use artificial intelligence to screen or assess applicants for this position. All hiring decisions at every stage are made by humans.

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More about this job

Responsibilities

The Floor Manager is responsible for overseeing daily boutique operations, driving sales performance, and ensuring an exceptional luxury client experience. They also lead, coach, and develop the sales team while maintaining brand standards and visual merchandising excellence.

Requirements

Candidates must have at least 2 years of retail management or supervisory experience, preferably in luxury or jewelry retail. Strong leadership, communication, and organizational skills are required, along with the ability to work a flexible schedule including evenings and weekends.

Skills

Retail management
Team leadership
Sales performance management
Client relations
Visual merchandising
Operational excellence
Coaching
Customer service
Product knowledge
Problem solving
Communication
Inventory management
Loss prevention
POS systems
Luxury retail sales

Benefits

Paid vacation
Paid sick days
Employee discount

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Luxury Jewelry
Sales Leadership
Client Experience
Visual Merchandising
Boutique Operations
Team Development
Sales Coaching
Loss Prevention
POS Systems
Customer Service
Brand Ambassador
Inventory Management
Retail Operations
Performance Metrics
Relationship Building
Product Knowledge
Scheduling
Retail Standards
Sales Strategy

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