Litcom Consulting Inc. is conducting a search on behalf of our client, PRT Growing Services Ltd., for an experienced Enterprise Systems Analyst.
This is an opportunity to take ownership of PRT's Epicor Kinetic ERP environment, support ongoing system improvements and play a key role in the next phase of the organization's ERP transformation.
The ideal candidate will bring strong hands-on Epicor experience, technical expertise and excellent communication skills to support users across multiple locations in Canada and the United States.
About the Role
The Enterprise Systems Analyst is the primary owner of PRT's Epicor ERP environment and governs the company's broader system-related projects. Serving as the functional and technical bridge between business processes and system architecture, the Enterprise Systems Analyst champions a 'one-right-way' data model, breaks down information silos and evaluates system needs through a company-wide lens rather than building isolated, department-specific solutions. The role designs integrated, scalable solutions with minimal customization and turns day-to-day operational data into actionable, high-visibility insights that support strategic decision-making.
Enterprise Systems Strategy and Value Creation:
- Evaluate the current software stack to identify data silos and redundant legacy applications and drive consolidation efforts to establish a true single source of truth for company data.
- Champion a 'one-right-way' data model by evaluating all system needs through a company-wide lens and designing integrated, scalable solutions with minimal customization.
- Identify and eliminate redundant data entry, manual reporting and duplicated effort across the organization, replacing them with standardized, automated processes.
- Design data structures and system workflows that surface business-critical information and give leadership real-time visibility for informed decision-making.
- Map and manage data integrations between core systems (e.g., REST v2 APIs, OData and automated workflows) to ensure cross-platform synchronization.
- Act as a key technical contributor or lead on system implementation and upgrade projects, translating complex business requirements into sustainable, company-wide solutions.
- Govern broader system-related projects across PRT to ensure alignment with the company-wide system architecture.
Epicor ERP Governance, Development and Support:
- Serve as the primary owner of PRT's Epicor ERP environment and the functional and technical bridge between business processes and system architecture.
- Lead the Epicor Development Committee to triage, evaluate and prioritize new functionality requests.
- Act as a strategic gatekeeper for system changes, encouraging adoption of standard processes and limiting heavy customizations to minimize technical debt.
- Design, optimize and maintain Business Activity Queries (BAQs) and custom dashboards to expose real-time operational data and support external analysis and reporting.
- Implement approved application modifications in Epicor Kinetic, including Application Studio layer changes, BPM directives, custom fields and Report Data Definition/SSRS updates.
- Participate in LEAN continuous improvement initiatives involving the ERP or connected systems, solving root problems rather than localized symptoms.
- Provide daily Tier-1 and Tier-2 support for core functional modules.
- Manage and expand the PRT Epicor Learning Library by developing SOPs and quick reference guides and deliver interactive training sessions for staff.
- Serve as the primary administrative liaison with EpicCare, opening, managing and driving ERP support tickets to resolution.
- Coordinate with third-party contractors and developers where advanced technical expertise is required.
- Maintain functional and technical documentation for user access standards, integration touchpoints and all approved system modifications.
JOB QUALIFICATIONS:
Required Qualifications:
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Industrial Engineering or a related field, or equivalent professional experience.
- A minimum of 5 years of hands-on experience supporting, administering or developing within an ERP environment, including at least 3 years in Epicor (Kinetic or ERP 10 preferred).
- Demonstrated ability to build and optimize BAQs, dashboards, BPM directives, UD fields and Application Studio customizations, and to modify Report Data Definitions and SSRS reports.
- Strong working knowledge of relational database concepts and SQL, including the Epicor data schema and query performance tuning.
- Practical experience with integration methods such as REST APIs (including Epicor REST v2), OData and workflow automation tools.
- Solid functional understanding of core manufacturing and distribution processes, including order-to-cash, procure-to-pay, production management, inventory, MRP/scheduling and financials.
- Proven ability to gather, challenge and translate business requirements into scalable solutions, steering stakeholders toward standard functionality.
- Project management experience contributing to or leading system implementation, upgrade or consolidation projects from requirements through go-live and post-launch support.
Preferred Qualifications:
- Experience in a manufacturing environment, particularly with discrete or make-to-order operations.
- Exposure to LEAN, Six Sigma or other continuous improvement methodologies; certification is an asset.
- Experience with business intelligence and reporting tools (e.g., Power BI, Excel Power Query).
- Familiarity with Epicor Functions, Kinetic upgrade paths and cloud or SaaS deployment considerations.
- Scripting or development experience (C#, Python or similar) to support BPM logic and integrations.
- Experience chairing or participating in a change advisory board, steering committee or similar governance body.
Key Competencies:
- Enterprise mindset: evaluates every request for its company-wide impact, prioritizing data integrity, standardization and long-term scalability.
- Ability to influence without authority, push back on requests, explain trade-offs clearly and build consensus across departments and leadership levels.
- Analytical problem solving and the ability to find root causes and design simple, durable solutions.
- Strong communication and training skills, including explaining technical concepts in plain language to users of all skill levels.
- Strong ownership and organization; able to work independently and manage competing support demands and project timelines.
- Ability to hold vendors, support providers and contractors accountable for timely, high-quality resolution.
Working Conditions:
Works primarily in an office environment with standard office equipment. Travel to PRT locations in Canada and the United States as required to support system projects, training and business needs.
Physical Requirements:
This position may require prolonged periods of sitting, data entry and computer-based work requiring attention to detail and accuracy.
